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Click here or scroll down to respond to this candidateCandidate's Name
Hernando, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA dedicated team player and motivated professional with proven management and leadership skills who is committed to delivering quality customer service. Over two decades of business experience as well expertise in transportation and healthcare with a strong work ethic and the ability to multitask. Adept at assessing and advising on a wide variety of operational tasks, ensuring compliance with best practices and procedures. Seeking a position which will utilize all acquired skills, abilities and areas of expertise as follows: Authorized to work in the US for any employerWork ExperienceDedicated Fleet ManagerArmstrong Transportation - Memphis, TNApril 2023 to April 2024 Managed Drivers with company policy and procedures Responded to Customer inquiries on shipments Coordinated with drivers to ensure timely pickup and delivery Kept track of driver hours and miles to achieve maximum productivity Coordinated load planning for drivers to minimize dispatch delaysDedicated Fleet ManagerTOTAL Transportation of MS - Olive Branch, MSJanuary 2022 to April 2023 Managed fuel consumption and approved driver payroll and over the road expenses Set up accounts, accepted loads and finalized dispatch. Pre-planned loads Managed driver availability to maximize productivity. Made sure drivers were in compliance with DOT regulations. Addressed driver communications and provided required data to drivers.Dedicated Transportation Manager (On Site at Cummins Dedicated)Knight Swift Transportation - Memphis, TNSeptember 2011 to September 2021 Always presented a professional image, communicated, and worked well with other employees and management staff. Utilized analytical and critical thinking skills to determine best shipping methods to ensure efficiency, optimize production, and reduce cost, while also remaining focused on designing dedicated routes to meet both the drivers and the customers needs. Proven ability to cross-train, multitask and prioritize multiple projects while being an excellent team player and helping in all departments or tasks as needed. Instrumental in training new team members about our company, services, and policies in an effort to improve efficiency and effectiveness. Duties included preparing weekly invoices, breakdowns, and tracking fuel costs. Dispatched and tracked shipments, submitted proof of deliveries when requested and produced and maintained KPI. Implemented meticulous attention to detail and expertise entering shipments into AS400. Defused issues from high stress after-hour calls from customers or drivers empathetically and professionally. Built strong relationships and a sense of team with vendors, suppliers, and clients by consistently maintaining in-depth knowledge of services, open communication, transparency, and outstanding customer service on all projects. Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good business judgment in ambiguous situations. Exercised excellent time-management skills in a rapidly changing environment to ensure daily tasks were achieved and work was completed efficiently. Reviewed SmartDrive video and coached drivers as needed to ensure safety and DOT compliance at all times.General ManagerWork Medical Staffing - Memphis, TNJanuary 2006 to September 2011 Warmly greeted clients and offered excellent service. Demonstrated a commitment to serving all individuals and providing excellent customer service to clients regardless of age, race, or sex. Demonstrated ability to effectively work in collaboration with a team to achieve objectives in a participative management style. Exercised in-depth knowledge and excellent operation management skills to yearly increase revenue from $700k to $2.8 million. Utilized outstanding leadership and decision making through recruiting, selecting, interviewing, hiring, and training for the organizational development, coaching, policy recommendation, and performance management of new hires to ensure a strong and seamless transition to the company for the employee. Provided meticulous attention to detail in ensuring the medical staff obtained and maintained accurate credentialing and monitored other necessary paperwork accurately and in a timely manner. Accurately entered billing and payroll in the AS400 system. Continually stayed updated on healthcare policies in order to provide outstanding customer service, patient care, support to local medical offices. Networked and built strong relationships within the local community in order to bring awareness to services we offered and built rapport with each client through strong verbal communication by greeting, offering friendly and helpful service, and respectful interactions that gained repeat business and strengthened our client base. Responded to customer inquiries via telephone, email, and in-person in a timely and professional manner. Capable of handling calls from stressed or concerned clients with empathy, patience, and confidence. Effectively leveraged presentation skills through timely presentations in meetings with multiple departments and company executives. Proven ability to work well under pressure while maintaining impeccable judgment. General ManagerMaxim Healthcare - Memphis, TNJanuary 2003 to September 2006 Maintained a professional and proactive work ethic at all times. Pro-actively networked and built strong industry relationships at medical facilities within the community. Actively recruited medical personnel at job fairs, nursing schools, and job boards demonstrating leadership and outstanding decision-making skills. Responsible for accurately auditing payroll in a timely manner. Exercised great attention to detail in using the AS400 system in the scheduling process for multiple clinics. Utilized excellent organizational skills in administering HR tests and monitoring credentials for nurses. Implemented yearly goals and proactively tracked and managed progress toward goals through action plans to achieve company goals and meet the designated deadlines. Resolved all customer concerns or issues by empathetic when listening to the client and conducting thorough research of the situation and determining the most effective solutions. Collaborated with our team to make certain that work was done smoothly, efficiently, and correctly. Innovative and driven to do all that is possible to ensure the client is happy with service. Proactively worked to stay up-to-date on procedures and equipment in order to provide outstanding customer service and support in a rapidly changing and deadline driven industry.EducationBusiness AdministrationMississippi State University - Starkville, MSGeneral StudiesNortheast Community College - Booneville, MSHigh School DiplomaBaldwin High School - Baldwyn, MSSkills Superior Customer Service Skills (10+ years) Compliance Impeccable Judgment (10+ years) Transportation and Shipping Recruitment Relationship Building Outstanding Communication AS400 Expertise (10+ years) Quality Focused Stellar Problem-Solving Skills Data Collection/Analysis Staff Training/Supervision Time Management (10+ years) Conflict Issue/Resolution (10+ years) Excellent Team Leader/Member Operations Management 65+ WPM Typist Microsoft Office (Word, Excel, Outlook, PowerPoint) (10+ years) Transportation Management Logistics Performance Management Microsoft Excel Microsoft Outlook Communication skills Customer service (10+ years) Dispatching (10+ years)Recruiting (10+ years) |
