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PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated and experienced office professional with strong background in the medical office setting seeking to leverage ten years of experience at KSH and twenty years at A&R Services to provide exceptional service in a challenging environment.ExperienceEducation2004 CurrentA&R Services/Customer Service RepresentativeAssisted customers with inquiries, complaints, and product/service information, maintaining an elevated level of professionalism and empathy. Managed escalated issues promptly and effectively, ensuring customer satisfaction and retention. Collaborated with internal teams to improve processes and procedures, resulting in increased efficiency and customer satisfaction ratings. Trained new customer service representatives on company policy, procedures, and best practices. Invoicing and accounts receivable1987 1997Kerrville State Hospital/Medical Office AssistantProvided administrative support in a fast-paced medical office environment, scheduling appointments, maintaining patient records, and processing insurance claims. Communicated effectively with patients, families, and healthcare providers, ensuring accurate and timely information exchange. Managed incoming calls, routing inquiries to appropriate departments and personnel. Assisted with billing and coding tasks, ensuring compliance with healthcare regulations and standards.2022 2023Medical Billing and CodingDeVry UniversityGPA 3.81National Society of Leadership and SuccessDean's List RecipientAHIMA Member I will take test on 06/19/2024SkillsExcellent communication and people skillsProficient in medical office procedures and medical terminologyStrong problem solving and conflict resolution abilities.Attention to detail and accuracy in data entry and documentation.Familiarity with customer relationship management (CRM) softwareICD-10, HCPCS, CPT, Billing, and reimbursementPathopharmacolgy Meditech, 3M, utilize encoding and grouping software/cac software, DRG, Ethical Queries |
