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PRAVALLIKA ANANDESI Email:EMAIL AVAILABLECertified Salesforce Administrator Linkedin: Pravallika AnandesiSalesforce Admin & Developer Mobile number : PHONE NUMBER AVAILABLEPROFILE SUMMARYAround six years of IT experience in the banking industry that includes experience in various stages of Software Development Life Cycle(SDLC) including analysis & Development.Extensive working experience on different work environments including Administration, Development, production support of salesforce CRM & Banking activities(KYC & AML Analysis)Experience in creating detailed process documentation and deployment on issues for future follow ups.Proficient in creating/Troubleshooting/modifying APEX code & Visual force pages, workflow alerts,validation rules, Approval processes.Technical Skills:CRM Software : Salesforce & FinacleResearch Tools on KYC : LexisNexis, World Check, BMM & CRTSalesforce: Standard objects, Workflow & Approvals, Apex Language, Batch Apex, Apex Scheduler, Apex Triggers, VisualForce pages,Data Loader, Reports, Dashboards, Apex Data Loader, Force.com platform(Sandbox & Production).Databases: SQL Server 2000/2005/2008 R2Technologies: C, C++, Java, Java script, HTMLOperating system: Windows NT/2000/ XP Pro/ Vista windows server .WORK EXPERIENCEAXIS BANK LTDRole : Assistant Manager (Sep 2012  July 2014)Module: Retail Banking & AdministrationProvided CRM Level 2 & Level 3 support in troubleshooting the issues & working closely with the users to ensure that applications meet their needs & keep pace with changes in CRM application.Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports & Dashboards.Implemented Email to case, Web to case Functionality in Ticketing system.Created Record Types, Roll up Summary, Workflow rules, Approval processes, Auto Response rules & Validation rules to ensure data is validated and automate business logic conditionally.Configured & maintained salesforce.com application user profiles, Roles, Permission sets.Developed & Configured various reports & report folders for different groups based on the need in the organization.Used Field Level Security along with page layout to manage the visibility and accessibility of fields for different profiles.Genpact India Pvt LtdRole : Process Analyst (Nov 2014 -Aug 2016)Module : Account PayableAnalyzing and verifying vendor invoices and purchase orders by decreasing errors and releasing payments to the corresponding vendors.Extensively worked with Data Loader and Bulk API to Import or Export the data from salesforce.com objects in very large volume.Interacted with various business team members to gather the requirements and documented the requirements.Provided training to Internal business users to use the application and develop their own custom reports.Processed invoices with appropriate documentation and approval utilizing in house tools to track & organize payments.Monitored all payments & expenditures including payrolls, purchase orders, invoices, account statements for client vendors.Coordinate multiple vendors for data set processing, data migration and Import Export process.Used record types,workflow rules, Approval process, Validation rules on some of the business functionalities.Matched purchase orders to Invoices and entered invoices into accounting software according to department policies.Identified errors and discrepancies, resolving issues before releasing payments by communicating and negotiating with vendors.Worked on month end accounts payable closing processes including general ledger accounts reconciliations .Provided training to Level 1 support to use the CRM application and to use client services ticketing systems.Developed Custom reports using custom report types on salesforce.com platform.Worked on SAP R3 application in processing invoices and entering Purchase orders.TATA CONSULTANCY SERVICESSENIOR PROCESS ANALYST( AUG 2016  DEC 2018)KYC/AML CompliancePerformed KYC Due diligence/EDD/CDD compliance on HSBC commercial customer accounts using internal database & communicating with RMs.Conducted EDD reviews for high-risk customers by identifying the purpose of the account, confirms SOW & reviews adverse media as part of periodic reviews.Prepared & filed Suspicious activity reports for escalated accounts.Execute & review negative media alerts from client screening & escalate where necessary.Built reports & dashboards to continuously monitor data quality & integrity .Conduct screenings through world-check to identify PEPs and heightened risk individuals & organizations.Developed Apex Triggers, Visualforce pages and Controllers and managed to support the business workflows.Collected & examined financial statements & documents to assist in identifying unusual transaction patterns.Customized the page layouts for opportunity, Contacts & Accounts for different profiles.Involved in customizing the salesforce.com application to match the functional needs of the organization.