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Cell: PHONE NUMBER AVAILABLEE-Mail EMAIL AVAILABLE Linkedin https://LINKEDIN LINK AVAILABLEInfrastructure Specialist, Technical Web Master, Associate DirectorI am highly qualified and accomplished IT professional with 30+ years of experience. My goal is to work in a challenging environment that will effectively utilize my technical skills and abilities and provide me an opportunity to demonstrate my leadership skills.Career Highlight-Supported EPIC servers with large database.-Worked with Ansible to build VMs, Architectural reviews, backup monitoring, suggestion to customer to make application more stable, build server using factory build setup and its workflow, service now for most of the work, all works through Citrix setup.-Developed PowerShell script to build multiple VMs with simple script run compared to previously used one by one manually creation of VM.- Installed, managed and supported red-hat satellite server for its own upgrade and monthly channel creation as of date for customer patching cycle, as well as documented and provided procedure with KT to teams.-Planned and developed quality assurance build procedure with automation to meet customer expectation in server build and re-build servers to streamline server build process and maintain quality. Team member to develop automated build process using ansible and continuous improvement of it. Worked directly with customer application teams to modify and tune system parameters to suit application needs such as sysctl, ulimits, file system ownerships, UID/GIDs and placed them under our automation.- As Technical Webmaster (TWM/SME), I provided overall technical ownership/leadership for situations involving multiple towers on a 24x7 basis.- Started, managed and supported and HP OneView, Dell OME and Lenovo Xclarity to achieve centralize firmware update & maintenance, server & device configuration, to produce different types of reports as well as to provide single SNMP trap forwarding destination for connected hardware.- Planed, Build, Install, Configured and maintained TSS server to monitor all devices under TSS (IBM hardware support team) support for customer account and provided reports to customer.- Created and supported 5+ Linux cluster, 10+ PCS cluster and 150+ HP-UX service guard (SAP / Oracle / Sybase / Stand Alone).- Developed procedure and helped decommissioning all Dell & HP servers & chassis and then update those in Dell OME & HP Oneview.- Remained primary on-call from 2016 to 2023 including Holiday / Peak business seasons for customer.- KT to India SA team on most procedures and solution resulting reducing up to 90% on call pages to my TWM team.- Installed and configured RedHat Enterprise Linux and SUSE Linux in a VMware ESXi Virtual Environment.- Team player with good interpersonal skills to work in independent and collaborative work environments, with ability to lead technical team through experience.- Proven ability to multi-task with taking technical responsibility in critical situation and having communicate with all levels of personnel and driven call to achieve objectives.- Highly organized, results-orientated professional with a proven ability to implement IT standards, Procedures and processes while improving system functionality.- Underwent training for SUN, HP, AIX, Windows, RHEL platform and OS related, also on products from Cisco Systems, Lucent Technologies as well as ITIL process and Industry best practise.- Migrated all serial console (24 port In-Reach) to Ethernet.- Drive Project Delivery progress to decrease recovery time for situations.- Successfully achieved an excellent stand by timely & efficiently handling of maximum numbers (more then 80%) of all alerts coming to helpdesk queue. It also created monthly awards on my name after I left helpdesk for person who close maximum tickets on given month.- I pleasure to work problem first time and do step by step documentation for team to follow.PROFESSIONAL EXPERIENCEIBM -> Kyndryl Apr 2016 ~ PresentAccount Subject Matter Expert, Technical Web Master > Infrastructure Specialist, Associate DirectorIBM Feb 1999 ~ Nov 2014Operations > Technical lead > System Administrator > On-site System AdministratorHP Level III System Administrator > Subject Matter Expert & Projects @ IBMExpertise in- Build and build automation for VMs and physical servers.- As a Technical Webmaster I use my expertise to help clients make the most out of their IT investments.- Site preparation, Installation, Administration, Maintenance, Scalability, Sizing, Managing, Debugging & Diagnosis- Designing, Configuring, Administration, Installation, Hardening, Performance tuning & troubleshooting of RHEL, HP-UX (Machine critical, enterprise, VSOE), Sun Solaris, AIX and other flavour of Unix & Linux.- Remote & Local - 24x7 enterprise level support, web hosting data center operation, helpdesk Support.- Created and managed Linux cluster, PCS cluster, HP-UX Service guard.- Software Distribution using RHEL Satellite, HPE SD-UX.- Plan, test, schedule, execute patching from 2000+ servers to individual servers.- Storage: Local / external disk array / SAN on fibre and Ethernet / NAS (NFS).- Volume Group VG, Logical Volume Manager LVM.- HP Integrity - ProLiant (blade enclosure and blade server) PA-RISC (super dome - standalone), virtualization VM host and Clients, Design - implement - support of HP Ignite, nPar and vPar super dome partitioning, virtual connect, iLO, DR from design & plan to till test exercise using SRDF / ignite / dual boot / site migration.- Incident and Change management (ITIM based) using Service Now.- Critical situation activities include ownership for problems that do not have an obvious owner and provide consulting support during situation. Provide technical leadership on Sev1 outages to minimize business impact.- Security (Build process & continuous monitoring).- Documentation, reporting, tracking of procedure and solution during outage as well as RCA procedure.- Works with multiple teams like middleware admin, dba, management, Sybase admin, network team, helpdesk, change & incident team, customer and more to provide plan and path to work towards solution.- Handled team of SA for given project through prioritize work, helping technically, update / provide information on project plan / change management as well as help project manager.- Transition support activities includes technical guidance to project managers, filling technical gaps in resources, ensuring appropriate resources are engaged, consult on rollout and planning.- Given architecture data to team to build new servers.-Creating backups and snapshots, restore backups, modify and add storage on existing servers.-Creating, cloning Linux virtual machines, templates, maintaining snapshot using VMware vSphere and migrating servers between ESX hosts.- Racking/stacking/cabling servers in data center.- Configuring and administration of NFS server and NFS client.- Installing RedHat Linux using kickstart and applying security polices for hardening the server based on the company policies.- RPM and YUM package installations, patch and other server management.-Monitored server and application performance & tuning via various stat commands (vmstat, nfsstat, iostat etc) and tuned I/O, memory, etc.-Designing Firewall rules for new servers to enable communication with application servers.- Project Management, Systems Integration, Strategic Planning, Procedures Development, Troubleshooting and Repair.- Supported project-based work related to HP-UX platform while supporting transition, steady state as well as decommission.- Configure Linux multipath and Linux device mapper to configure multipathd LUNs from SAN.Experience in- Member of a team develop monitoring using various tools like nagios, NetView, NetCool, ITM, PCPMM and others utility. Continuously worked in team to reduce false negative and automated incident tickets.- Using CFEngine for day to day basis task automation.- Troubleshooting Linux network, security related issues, capturing packets using tools such as IPtables, firewall, TCP wrappers, Nmap.- Supported container using Docker to manage micro services for development of continuous integration and continuous delivery.- Experience with PCI compliance and PCI compliant server builds.- Backup: TSM and Networker.- Trusted mode computing and virtual OS (VOS).- Create small or modify shell scripts.- Automation using Ansible to fix ongoing issues on all servers in account.- Advising and consenting to changes in the infrastructure, assist with infrastructure upgrades, and support for infrastructure applications. Process support includes support and consulting activities as they apply to major delivery processes. TWM/SME provides technical leadership on customer meetings and discussions.-Working using ITIL model for Incident management, change management and project management.-Created and implemented Ignite setup, configuration, process and troubleshooting while demonstrating use of Ignite in a DR process.-Manages Firmware upgrade, patch analysis, patch installation and process, and periodically Ignite Image and its process, backup and blackout plans, DR, and many others related stuff.-Knowledge of EMC DMX and EMC Symmetric disk arrays, HP disk arrays, and working very closely with EMC on various space allocation/design projects including BCV, SRDF, Networker backup.-Provided local and remote support for the server farm which includes the network, connectivity (include Xylan Omni switch model 5 and 9 with lots of other ATT connectivity and other network devices like Cisco 4000,2600,3600,7206 series routers, Nokia and IBM Firewall, IBM e Network Dispatcher and Cisco Local Director and etc) and more than 2,000 physical servers with different OS platforms, including Windows NT, Sun Solaris, IBM AIX, RHEL, HP-UX while being monitored by Tivoli / Netview / Xvision as well as manually (Proactive monitoring) also, which generates alerts to Customer Support System as queued problem tickets.-Involved in the Helpdesk Operation activity and level2 support for the large IBM customer base with a various network and OS Platforms (SUN, AIX, MS WinNT-2000, HP-UX, RHEL) consisting of working with customers directly or with real-time automated alerts, as well as need to maintain communication with the team of focal accounts managers, infrastructure team and local admin/network team engagements.-Worked as an on site (Universal Server Farm) System Administrator and Network support for all the Servers and Networking equipment located in IBM Raleigh Farm as to provide faster level III support response to the alert to achieve minimal downtime for the customer.-Installed and maintained Windows NT and 2000 in standalone, Server, Cluster, Load Balancing environments with application software such as IIS, MS SQL, Active Directory, Carbon Copy, IBM Desktop and others.-Implemented and executed strict change-control guidelines for major IT changes and initiatives.-Developed Korn and Bash shell-scripts to automate routine activities.-Installed and configured sudo for users to access the root privileges.-Served as Level II System Administrator for GM account in IBM-USF, worked all i.e. monitoring, worked on automated alerts, worked on change, customer calls level II works, as well as worked extensively with Tivoli monitoring, auditing, validating, updating and ADSM/TSM.-RedHat Image Builder, creating golden and custom image and deploy to make new VMsCredit Suisse (TSR Consulting Services Inc) Apr 2015 ~ Oct 2015Unix System Administrator, Assistant Vice PresidentExpertise in- Support day to day Admin work, part of team managing more then 3000 servers.- Use HP Asset Management. Service Now, I2MS Tectia SSH, PIX authentication- Work with NAS, NFS, Solaris, SLES, Linux, Customized Linux, LVM.- Work with like Storage, dBa, App, MW, WM team and others to provide total customer satisfaction.Experience in- Support QUID, QMW- Use ITIL framework for RFC, INC, PR, and SR - RPM/Patch management using BladeLogic.- Standardized and customization support using BL, Puppet, script push and other various methods.- Work with AD, NIS, LDAP, Solaris, SLES, Linux, Veritas volume manager, Veritas Clusters.- Performance monitoring, using Tivoli, BMC, SAR, Glance Plus/UX, sysinfo and etc.The Copy Cat, Ltd. (Nairobi - Kenya) Jun. 1996 ~ Feb. 1999Senior Network Specialist / System Administrator-As a senior network specialist /system administrator, I efficiently handled major projects within its time line with excellent outcome as per the customer requirements.-Held accountability for the design, installation, troubleshoot and support for the Cisco Systems products under WAN and LAN.-Configured and demonstrated VoIP first time in East Africa, using Cisco 2600 Router connected using leased line and connected locally to EPABX.-Designed, Installed, configured, troubleshooted, support and maintained country wide LAN and WAN solution with routers such as 7200 series routers as core routers and 2600, 1600 series routers as branch routers connected over different links like leased line, satellites links, demand dial-up using protocols like X.25, HDLC, PPP, EIGRP, RIP, as well as use of serial / modem communication for remote access and access lists for security.-Designed, installed, configured and managed campus wide LAN using Lucent Technologies Structured Cabling System (SCS) using Cisco Core Fibre and Copper switches.-Maintained servers like DEC Tru-Cluster, Novell Netware, SCO Unix, MS Windows for workgroup and its network using Cisco System, Lucent Technologies product in IT, financial, manufacturing and other industries.-Developed and documented procedure for network cabling, designing network and updating its firmware and IOS.-Managed team of engineers for cabling and networking installation and support.-Participant with sales and marketing team as well as with vendors to provided end to end network and server solution to fulfill customer requirements.Computer World (Baroda - India) Apr. 1992 ~ Jun. 1996Senior Support Engineer-Trained and managed a team of support engineers to maintain a setup base of about 2,000+ systems and peripherals.-Designed, installed and supported 50+ LAN sites on various platforms like Novell NetWare, Windows networking, Peer to Peer networking through Novell DOS, with co-axial, twisted pair as cabling, with ARC-net and Ethernet as network, with bus, start, hybrid as topologies with help of networking component like repeaters, bridges, Ethernet hub.-Expertise and overseen installation, maintenance, performance tuning, support and troubleshooting of wide range of hardware i.e., various PC systems, self-assembled machine and peripherals like printers, modems, scanners, hubs, NICs, multimedia devices as well as software components like Microsoft Windows, Windows for workgroups, Microsoft Office, Novell Netware, Corel Office, CAD software, NDD, QA Plus, PC Anywhere with various utility and antivirus software.-Installed, maintained and supported remote sites using VSAT network terminals for the Bombay Stock Exchange as well as developed procedure for other support companies.TECHNICAL PROFILE-HARDWARE: HP Integrity/IA64 BladeSystem c-class 7000 Series, rx-8600 series, rx-6600 series, rx-3600. HP PA-RISC - SD32A 9000/800, rp-3440 series, rp-4440, rp-7410, rp-7420, ProLiant DL360, DL 380, DL 110, DL 560, DL580. Sun -V880, E6500. IBM - pSeries. Lenovo - xSeries. Dell M620 and M640 blade server, Dell PowerEdge M100E blade enclosure. Various disk arrays, networking and peripherals hardware from IBM, Sun, Compaq, HP, In Reach and Cisco products families.-OS: HP UX 11iv1-11iv2 - 11iv3(incl. VSOE), AIX (6.x,5.x), SUN (2.6/7/8/9/10), Windows NT (v3.51/4.0), Windows 2000 (v 3.51/4.0), Novell NetWare (v 2.x, 3.x, 4.x), Cisco IOS (v 10.x and 11.x), RHEL (5.x, 6.x, 7.x, 8.x).-SOFTWARE: HP: Integrity VM, Virtual Server Environment, MC/Service Guard, Ignite, LVM/LVM Raid, SGeSAP, SG NFS, WLM, vPar, nPar, APA, Secure shell, EMC Powerpath, Dell Networker, Cisco VIEW-WORKS, Dell Open Manage Enterprise, HP OneView, Linux cluster, PCS cluster, Lenovo Xclarity, RHEL Satellite, VMware vSphere, Ansible, CFEngine, PagerDuty and many more.-Misc: Netcool, ITM, TSM, TLSFTP, rsync, tfpt, TCP/IP, Visio, PC-NFS, CC32, Cygwin, IBM Passport, Exceed, PC anywhere, MS Windows Cluster, PCPMM, Netview, Office automation software, DNS, DHCP, SSH, FTP, NTP, sendmail, ntp/crony and many others, Inhouse dashboard, Nagios and many more.EDUCATION / TRAINING-Diploma in Electronics and Telecommunication, Bangalore, INDIA.-Post Graduate Diploma in Computer H/W Maintenance, Bombay, INDIA.(Equivalent to Bachelor in USA as per education evaluation)-Network: Installation and Administration: 6 months: India.-ACRC (Advanced Cisco Router Configuration): 5 Days: Cisco Systems, South Africa.-ICRC (Introduction to Cisco Router Configuration): 6 Days: Cisco Systems, Kenya.-SYSTIMAX SCS Design & Engineering: 4 Days: Lucent Technologies, South Africa-SYSTIMAX SCS Technical Support: 3 Days: Lucent Technologies, South Africa-SYSTIMAX SCS Wave LAN Technical Support: 3 Days: Lucent Technologies, South Africa.-Technical Web Support: Web hosting specialist / operations / level 2 support: 1 week: IBM, USA.-High end Server / Desktop / Network / Communication / Novell / Intranet and Internet Concept / Ethernet Switching / VLAN : In House: India, Kenya and USA.-Windows NT: 4 Days: IBM USA.-AIX4-System Administration (Q1114): 4 Days: IBM USA.-AIX4-Advanced System Administration (Q1116): 5 Days: IBM USA.-AIX4-Configuring TCP/IP (Q1107): 3 Days: IBM USA.-AIX4-Performance Management (Q1128): 4 Days: IBM USA.-Hands On with MC/ServiceGuard (HP): 5 Days: IBM USA.-HP-UX partition management with vPars/nPars (HP): 5 Days: IBM USA.-Performance and Tuning (HP): 3 Days: IBM USA.-Sun Fire High-End Server Administration (Sun): 4 Days: IBM USA.-Various in-house training on the processes / Customer satisfaction delivery (IBM): IBM USA, Kyndryl USA.-Various training on HP-UX, VC, OA, WLM, ITIL, SA&D, Change/Incident Mgmt, Microsoft and many mandatory training: IBM USA, Kyndryl USA.CERTIFICATIONS: ICRC: Kenya / ACRC: South Africa / CCNA 2.0: USA (expired 2003)Currently working on: AWS cloud practitioner, AWS solution architectReference furnished upon request. |
