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andrea.franco1965@Andrea gmail.com Franco Memphis, Uzrail TN PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYI'm able to multitask, work unsupervised,WORK HISTORYOffice Manager at Roberto s Truck and Tires06/2022 - 03/2024 (2 years)*Roberto s Truck and Tires Memphis, TN* Responsible for the development of proper workflow implementation directly involvingaccounting, employee, and customer safety.* Responsible for all office policy developments and enforcing all those implementations.* Work directly with the owner to balance the books for purchases and payments for dailyoperations (space, light, gas, water)* Building relationships with our customers and mechanics and filling that language barrier gapLead Bilingual Customer Support at American Home Shield 06/2017 - 07/2022 (5 years)*American Home Shield Memphis, TN* Approving initial diagnosis of issues reported by customers as well as using my technicalknowledge and expertise to assist the customer* Coordinating appropriate follow-up with customers or contractors to ensure issues are resolvedwhich at times includes negotiating pricing with those contractors* Familiarizing myself with each customers contract and informing customers of non-covered claimsand explaining to them in detail the reasons why* Authorizing repair (or replacement) of systems or appliances covered by the plan.* Built customer loyalty by placing follow-up calls with the customer.* Responsible for providing supervisory support to direct reports and handled all supervisory callescalations.Bilingual Customer Service Representative at ACS a Xerox Company 02/2008 - 03/2017 (9 years)*ACS a Xerox Company Bartlett,TN* Verified that customer information is correct and ensured account is active and entered correctlyfor accurate information to provided.* Collected customer feedback and made process changes within reason to exceed customersatisfaction goals.* Provided accurate and appropriate information in response to customers needs inquires* Demonstrated mastery of customer service call script within specified timeframe* Worked with upper management to ensure appropriate changes are made to improve customersatisfactionEDUCATIONMessick Vocational SchoolGraduated 2005SKILLScustomer service, 24 yearsproblem solving, 24 yearsLANGUAGESSpanish, BilingualSOCIAL NETWORKSFacebook, https://Adriana RichardsLinkedin, https://LINKEDIN LINK AVAILABLE ABOUT MEI served in the militaryI have a drivers licenseI have management experience : 2 yearsI have a security clearance