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Resume2Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEObjectiveDedicated and customer-oriented Tech Support Specialist over 10 years of experience in providing technical assistance and support for various software and hardware systems. Adept at troubleshooting issues, providing solutions, and ensuring customer satisfaction. Seeking to leverage technical skills and expertise to contribute to the success of many companies.Available upon request.Professional ExperienceCustomer Service and Tech Support SpecialistAT&T, Smyrna, GAFeb 2015  July 2020- Provided technical support and troubleshooting for AT&T products and services, including software, hardware, and network issues.- Responded to customer inquiries via phone, email, and chat, ensuring timely resolution of technical issues.- Assisted customers with inquiries regarding their accounts, billing, and technical issues.- Documented and tracked customer issues using the company's CRM system.- Assisted with the setup, configuration, and maintenance of computer systems and networks.- Conducted training sessions for end-users on system usage and best practices.- Collaborated with other departments to escalate and resolve complex technical problems.- Met and exceeded performance metrics, including customer satisfaction scores and call handling times.Data Entry SpecialistQuality Express Transportation & Towing, Cartersville, GA 30120May 2021  May 2024- Entered, updated, and verified data into various systems and databases with a high degree of accuracy.- Managed large volumes of data and ensured the integrity and confidentiality of sensitive information.- Utilized load boards to input and manage shipping and freight data efficiently.- Performed data cleaning and validation to maintain the quality of the database.- Assisted in the creation of reports and provided data insights to support decision-making processes.- Worked collaboratively with team members to streamline data entry processes and improve efficiency.EducationBachelor of Science in Information TechnologySouth Suburban College, South Holland, IL2000  2004Certifications- CompTIA A+- CompTIA Network+Skills- Technical Support and Troubleshooting- Customer Service and Communication- Data Entry and Management- Load Boards- Windows and Mac OS- Networking and Configuration- Help Desk Software- Remote Desktop Support- System Setup and MaintenanceReferences:Available upon request.