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SUMMARYHighly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt well at working effectively and quickly mastering new skills. Seeking a fresh start entering back into the workforce. Looking to find a position in a professional atmosphere.EXPERIENCEFamily of six - Stay at Home MotherNY  10/2015 - CurrentWorked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Demonstrated leadership by making improvements to work processes and helping to train others.Maintaining multiple schedules daily while engaging constructively with team members.Handling any and all customer services issues while collaborating with my partner to establish creative resolutions in a timely manner.Motivated and encouraged team members to communicate more openly and constructively with each other.Book keeping for multiple accounts and managing all activities.Tower Group - Underwriting Assistant IIWilliamsville, NY  01/2012 - 11/2015Reviewed applications for completeness and accuracy of information.Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.Compiled data from underwriting files to prepare reports for management review.Took classes to stay fresh with new codes and laws for each state we are writing in.Maintained a steady phone call service (80 calls a day) while performing all other expected tasks.Consistently offered additional assistance and worked over my allotted hours required.Always provided a professional and encouraging atmosphere for fellow coworkers.Trained incoming candidates and new hires for available positions.Created training services and webinars for new hires.Performed quality control checks on all documentation prior to submission to ensure accuracy and compliance with company standards.Researched complex risk factors associated with potential policyholders and advised on acceptability criteria.CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLELake View, NY 14085SKILLSOrganizational SkillsSupervision and leadershipMultitaskingCommunicationProblem ResolutionFriendly, Positive AttitudeEDUCATION AND TRAININGPharmaceutical Assistant CertificationErie Community One StopBuffalo, NY  07/2013Some College (No Degree): General StudiesErie Community CollegeBuffalo, NY  05/2007High School DiplomaFrontier High SchoolHamburg, NY  06/2005.