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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Silver Spring MDSummaryExperienced in providing exceptional customer services, managing daily operations, and leading teams to success. Demonstrates strong business expertise in scheduling, financial oversight, and inventory management. Dedicated to maintaining high standards of service and creating welcoming environments for clients. Skills Customer Service Cash Handling Problem Solving Inventory Management Sales & Marketing CommunicationProfessional ExperienceSalon NairobiFront Desk, Kenya 02/2022- 10/2023 Greeted clients warmly and ensured a positive first impression, fostering a welcoming environment. Managed a high volume of incoming calls, scheduling appointments, and resolving client inquiries promptly and professionally. Handled cash transactions, processed payments accurately, and maintained financial records. Coordinated with stylists and technicians to optimize appointment scheduling and ensure efficient workflow. Assisted with inventory management, including stocking and restocking salon products. Owner/ManagerKids Shop, Ethiopia 01/2018- 02/2020 Established and managed a retail store specializing in children's products sourced from Bangkok, Dubai, and Thailand. Oversaw all aspects of store operations, including sales, marketing, staffing, and customer service. Managed the importation process, including logistics, customs clearance, and inventory management, ensuring timely and cost-effective delivery of products to the store. Implemented effective merchandising strategies to optimize product visibility and drive sales Maintained accurate financial records, including budgeting, inventory tracking, and profit analysis. Owner / Manager SPA serviceMassage Therapist, Ethiopia 10/2016- 01/2018 Provided high-quality massage therapy services to clients, including deep tissue, Swedish, and hot stone massages. Managed daily spa operations, including scheduling, inventory management, and financial oversight. Ensured compliance with health and safety regulations and maintained a clean, relaxing environment. Owned and operated a successful spa offering a range of therapeutic services. EducationHigh school Diploma