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Click here or scroll down to respond to this candidateCandidate's Name
L: Gaithersburg, MD Street Address C: PHONE NUMBER AVAILABLE E: EMAIL AVAILABLEPERSONAL SUMMARYEncouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.SKILLS Operations Management Staff Management Budget Management Process Improvement Performance Evaluation Interpersonal Skills Problem-solving aptitude Responsible / Reliable excellent customer service Patient KeenWORK HISTORYKBS Zone Manager / MD Enhanced efficiency by streamlining warehouse processes and implementing new inventory management systems. Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities. Optimized zone layouts for maximum space utilization and minimized handling times. Improved customer satisfaction by addressing their concerns and swiftly resolving issues. Established and maintained safety protocols, reducing workplace accidents. Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole. Oversaw facility maintenance tasks to preserve equipment longevity, ensuring that assets remained operational at all times for optimal efficiency levels. Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.PNC BANK Germantown. MD July 2017 - January 2023 Increased client satisfaction by providing tailored financial advice and personalized banking solutions. Strengthened customer relationships through attentive service and prompt resolution of inquiries. Enhanced bank profitability by effectively cross-selling various financial products and services. Streamlined operations, implementing efficient processes to improve overall productivity and performance. Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients. Collaborated with team members to consistently meet or exceed branch sales targets and objectives. Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.EDUCATION Associate of Science / Communications Expected in 05/2025 High School DiplomaQuince Orchard High School, Gaithersburg, MD 05/2015 |
