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Title Customer Service Information Technology
Target Location US-FL-Jacksonville
Email Available with paid plan
Phone Available with paid plan
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Mobile: PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE AND SUMMARYI am a veteran with a strong background in military operations, information technology, and logistic procedures. I am looking to obtain a logistical position that will show that I am a highly skilled professional equipped with the tools to manage personnel and operate effectively with costumers to efficiently provide services needed. One that will challenge me and allow my education, skills and professional experience to flourish in a way that is mutually beneficial for myself and employer. Knowledgeable in Microsoft and Remedy ticketing operations as needed to accomplish my day to day job task and be a great contributor to my work teamSKILLS Microsoft Server 2012, 2016 Windows Vista, XP, 7, and 10 Remedy/ PowerShell Microsoft Office Data analysis & management Self-motivated with Organization and planning Ability Report writing Familiar with DOD policies procedures Interpersonal Skills Conflict Resolution Clerical Support Attention to detail & Process implementationPROFESSIONAL EXPERIENCEForce Protection OfficerMarch 2019 - March 2020 / Armed Security Camp Arifjan, Kuwait Responsible for maintaining confidentiality and communication integrity Conducted duties within ARCENT Compound, Coalition Forces Land Compound Command (CFLCC), Special Operations JointTask Force (SOJTF), and Sensitive Compartmented Information Facility (SCIF). Controlled access and egress at the ECPs ensuring only authorized personnel can enter or exit the installation. Performed FPO Duties such as; Protection for Personnel, government property and facilities. Providing support and custom Client account management and support. Handle costumer enquirers & complainants Enforced regulations, providing surveillance, responded to incidents, drafted situation reports to ensure hardening of safety measures and performed biometric proceduresesponsible for maintaining confidentiality and communication integrity Conducted duties within ARCENT Compound, Coalition Forces Land Compound Command (CFLCC), Special Operations JointTask Force (SOJTF), and Sensitive Compartmented Information Facility (SCIF). Controlled access and egress at the ECPs ensuring only authorized personnel can enter or exit the installation. Performed FPO Duties such as; Protection for Personnel, government property and facilities. Providing support and custom Client account management and support. Handle costumer enquirers & complainants Enforced regulations, providing surveillance, responded to incidents, drafted situation reports to ensure hardening of safetymeasures and performed biometric proceduresSupply Clerk/Shipping & ReceivingMay 2016-Feb 2017 Vectrus Kuwait Utilized AWRDS to verify and keeps records on outgoing shipments Fill orders or issue supplies from stock. Prepare periodic, special, or perpetual inventory of stock. Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records Requisition material to fill outgoing orders Accompany Outgoing shipment to port Performs other duties and assignments as required.Supply Clerk/Q&C/Special Inventory TeamJan 2016-Present Dav-Force Kuwait Count, sort incoming material to verify receipt of items on requisition or invoices. Examine stock to verify quantity or conformance to specifications. Store material in bins, on the floor, on shelves, or in containers according to identifying information. Fill orders or issue supplies from stock. Prepare periodic, special, or perpetual inventory of stock. Requisition material to fill incoming orders. Compile reports on use of stock handling equipment, adjustments of inventory counts and stock records, damage, or shelf-life to stock, location changes, and denial of shipments. Move or transports material or supplies to other departments, using Pallet Jack, Forklift or industrial truck. Receive, store and sort unserviceable equipment and supplies for disposal. Performs other duties and assignments as required.Pass & ID ClerkFebruary 2011 - February 2012 Triple Canopy Kuwait Review documents for base access for ASG Kuwait Collect biometric and data entry function into a central database Collect finger prints, iris scan, facial imaging, and personal data Produce identification cards for host, nationals, and American employees Issue temporary vehicle passes and placards Established and maintains electronic records management system for all incoming and outgoing correspondence Provided customer service and other administrative dutiesAdministrative CoordinatorOCT 2008  February2011 Combat Support Associates Kuwait Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Handled information of a highly important and confidential nature. Keeping records of materials filed or removed, using logbooks or computers, adding new material to file records, and creating new records as necessary. Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries. Reviewed and made corrections to entire security workforce timesheets. Coordinated with Finance department on various payroll problems Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings. keep accountability for entire Force protection department for ASG Kuwait security project developed and implemented improved office and departmental procedures Responsible for training of new employees who joined the organizationAdministrative SpecialistFebruary 2001  January 2004 U.S. Army USA Proactively manage the hospitals Commanders schedule, with included scheduling meeting and/or appointments using Outlook, appointments, events and other similar activities, which also include travel and lodging arrangements. Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality. Prepared, tracked, and monitored the processing of all property accountability paperwork Prepared and processed financial liability investigation of property loss and statement of charges on lost, damaged, or destroyed equipment Conducted briefings for duty assignments Keep filing system for confidential paperwork, memorandums, and congressionals Proficient in Microsoft Office (Excel, Word, PowerPoint) Established and maintains electronic records management system for all incoming and outgoing correspondence Preformed other administrative duties assigned by supervisorEDUCATIONUniversity of Phoenix 2014-PresentBachelor of Science in Business with a concentration in Human Resource ManagementUniversity of Phoenix 2014Associates of Art in AccountingCERTIFICATIONSMicrosoft MCSA (Microsoft Certified Solutions Associate) CompTIASecurity+

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