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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Anderson, SCSUMMARYSeasoned professional with 13 years of diverse experience, including customer service in a high-volume call centerenvironment. Skilled in claims intake, SMS communication, and ensuring client satisfaction. Seeking a CustomerService Agent role to leverage expertise in customer engagement and problem resolution.WORK EXPERIENCEAmerican Security Associates Inc. Anderson, SCUnarmed Security Officer Jun 2021 - Apr 2022 Conducted comprehensive patrols to maintain site security and prevent unauthorized access. Managed the check-in process for incoming trucks, ensuring adherence to safety protocols and efficient operations.Securitas Greenville, SCSecurity Officer Apr 2020 - Jun 2021 Conducted comprehensive patrols of assigned premises to ensure safety and security protocols were maintainedeffectively. Responded promptly to potential security threats, providing timely resolution and maintaining a secureenvironment.Cross Country Home Services Anderson, SCCustomer Service Representative/Call Center/ Outbound Calls May 2018 - Dec 2019 Managed the claims intake process, ensuring accurate and timely documentation of customer issues. Collaborated with a dedicated team to provide prompt responses to customer inquiries via SMS text. Enhanced customer service by delivering consistent follow-up communication, resolving concerns efficiently.SENIOR SOLUTIONS Anderson, SCTransportation May 2019 - Aug 2019 Coordinated client transportation, ensuring punctual arrivals for all scheduled appointments. Maintained an organized schedule to optimize route planning and time management.Bon Appetit Anderson, SCCatering Associate May 2008 - Jan 2019 Assisted in the preparation and cooking of a diverse menu to ensure timely and efficient meal delivery for variousevents. Facilitated the transportation and setup of meals at event locations, ensuring quality and service standards wereupheld.U.S Security Associates Greenville, SCSecurity Officer Sep 2012 - Jul 2013 Conducted comprehensive patrols to maintain site security and prevent unauthorized access. Ensured the safety and integrity of the premises through vigilant surveillance and inspection protocols.EDUCATIONTri-County Tech PendeltonHigh school diploma, None in Business 2010 to 2011Westside High School Anderson, SCHigh school diploma, None in Business August 2006 to June 2010CERTIFICATIONSSecurity Guard NoneFirst Aid Certification NoneSKILLSCustomer Service (Less Than 1 Year) Catering Security Microsoft Excel Data Entry Microsoft Word MicrosoftAccess Driving Van Driver Delivery Driver Experience |
