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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER SUMMARY:Worked as Business Systems Analyst with over 12 years of experience in E-commerce and banking domain.Worked as Product Support Analyst with over 4 years of experience in E-commerce and banking.Worked as Project Manager with over 8 years of experience in the Telecom and Banking domain.Worked as a Business Analyst in Healthcare industry.Worked as a Business System Analyst in Telecomm industry.Worked with onshore and offshore Agile Development teams.Involved in business analysis, business transformation and business requirements documentation, and conducting CRP/Prototype sessions.Skilled in identifying and documenting quality business requirements for new system implementations and major enhancement.Conduct requirement gathering and process re-design workshops involving cross-functional track discussions for target state, design, and impact.Effectively able to translate and interpret business needs into technical requirements, along with analyzing the impact of changes as new solutions are introduced.Experienced in collaboration with developers and subject matter experts to help them build technical visions and analyse trade-offs.In-depth knowledge of Software Development Life Cycle (SDLC) methodologies, such as Agile and Waterfall.A team player known for excellent verbal and written communication skills.Conduct and participate Webex daily touch point meetings with multiple project teams.SKILL SETS:Technical skills:oPlatforms-Roman/POS, Merchant System, Firstpay.net, First-View Digital Platform, Nurit Control Center, Terminal File Manager, SharePoint Knowledge Base, SAP, Salesforce, Q-bert, SQL, Service Now, AZURE, SharePoint, OneDrive, Microsoft TeamsoMethodologies-Agile, Waterfall, SDLCoDocumentation Tools Visio, MS Word, MS Excel, MS PowerPoint, Service Now, SalesforceoSoftware-Rally, JIRA, HP Quality Center, Confluence, Microsoft Office Suite, Office 365 Platform, MS PowerShell, Azure- Cloud, Power Apps, Azure Data Explorer, Microsoft Defender for Identity, T-SQLOthers:oConducting Zoom sessionsoRole base permission/User ProvisioningoDocumenting functional and non-functional requirementsoCreating application prototypes and screen mock-upsoParticipating and Facilitating Agile ceremoniesBacklog GroomingDaily Stand-upsIteration PlanningDemosRetrospectivesBuilding and maintaining Stakeholder relationships,Industry Experience: Retail, Payment Processing, Banking, E-commerce, and HealthcareHealthcare Experience: HIPAA regulations, Negotiations, EDI, IPR/OPR Systems Repricing toolsPROJECTS:Willis Towers WatsonJuly 2023 -PresentProject Manager/Business AnalystProject: Active Directory Demission Domain Controller/Migration DHCP applications to Azure CloudSummary: The Active Directory (AD) Domain Controllers estate in WTW comprised a convoluted Infrastructure with 500+ servers being leveraged across many disparate locations in Office, Data Centers, Azure, led to significant challenges in securing, maintaining, and supporting the environment. The Rationalization project to consolidate Domains and Domain Controllers to reach a more stable environment and pave the way to moderation efforts e.g Windows Local Administrator Password Solutions (LAPS).ResponsibilitiesGather Business requirements from PM and consult them to AD developmentPerformed system configuration based on business requirementsCreated test execution based on Onsite office availability.Created a change plan for DHCP migration on premisesCoached and mentored junior business analysts and UsersServe as a liaison between internal business entities and IT organizations.Provided Technical support suggestions to Senior Management regarding IT devices.Wrote complex SQL inquiries and stored procedures for data extraction and manipulation.Managed and Decommission Office 365 applications onto Azure AD Connect/ADFS.Responsible for developing, interpreting, and implementing data migration for WTW decommission planning and control.Reviewed IDP setting changes to the client's application and environment.Participate in Agile Ceremonies: Daily Stand-up, Backlog Grooming, Iteration Planning, Demo and RetrospectiveCollaborated in planning new product decisions and enhancements to existing applications.Lead discussions with key business users to understand needs, clarify and define problems, recommend and build solutions, and lead the implementation.Served as a subject matter expert representing the Business for projects.Santander Consumer USAApril 2020 to August 2023Active Directory Systems Administrator EngineerProject: Microsoft Exchange and Office 365 platform/AZURE-Share-point Integration MigrationSummary: Providing IT solutions through solutions, migration, design, implementation, and management of complex enterprise environments. Recognized for ability to troubleshoot issues, identify needs, and implement reliable, innovative solutions to improve quality and productivity. Regarded as detail-oriented, analytical, and highly motivated.ResponsibilitiesServe as a liaison between internal business entities and IT organizations.Provided Technical support suggestions to Senior Management regarding IT devices.Ensure hardware, software, and network problems using the knowledge base, diagnostic tools, and troubleshooting procedures.Provided Power BI report to management (EOD, EOM reporting)L3 support engineer in messaging and collaboration team for Office365 administrationManaged and Decommission Office 365 tenants onto Azure AD Connect/ADFSCoordinated troubleshooting inquiries from End User and Microsoft Support.Provide expertise with Office 365 migrations and hybrid solutions and configured hybrid environment with Exchange and O365 for cloud-hosted mailboxes.Utilized Exchange Admin Center (EAC), T-SQL, and PowerShell scripting expertise.Managed and supported Outlook and other supported mail client configurations for Exchange.Troubleshooting and configuration for MS Teams policy like- meeting policy.Communicated with clients on their upcoming requirements and collaborated in planning resource allocation and management.Implement and deploy MS Teams policy like- meeting policy Power Apps.Evaluated, documented tested, and deployed new Teams features considering security impact.Analyzed Team tickets to identify common themes and improvement opportunities and implement the changes to reduce the tickets.Assisted as subject matter expertise in support of M365 tenant consolidations, specifically focused on Exchange Online, OneDrive, Teams, and SharePoint migration.Expertise in Intune-Endpoint manager support and implementation of On-Prem and Azure Cloud environments.Wrote complex SQL inquiries and stored procedures for data extraction and manipulation.Experience in Active Directory, PowerShell Scripting, Security & Compliance Center, Retention policy & DLP.Perform root cause analysis on Major Incident and Problem tickets.Worked as SME for all Office products such as Teams, Power Apps, One-Drive, SharePointWork with the engineering team to peer review and propose processes, standards, and guidelines.Worked to strict EOD/EOM deadlines and provided weekly/monthly progress updates, highlights, and potential risks and issues.Performed Mobile Support Intune enterprise resources, including tablets, mobile phones, and other network-enable devices.Performed escalations when necessary to vendors or internal departments: capable of acting as remote support for vendors.Worked on escalations and provided end-to-end solutions for Collaboration Support.Supported L3 Help desk escalations with Microsoft SupportDelivered assistance technical support for Microsoft Office products (Teams, Power Apps, OneDrive, and SharePoint, Excel, Office 365 migration from on-prem to Azure Cloud.Ensure 80% of the IT components related to the BOW projects are delivered on time, on budget.Evaluated Office 365 SAAS and leveraged Public Cloud to optimize workload.Executed SQL queries of One Santander integration to improve effectiveness, controls, and efficiency.Experience administering OneDrive and Teams.Data migrations for Exchange Online, OneDrive, Teams, and SharePointWork with Microsoft to address SQL service issues, actively seek solutions to the needs of internal and external customers and communicate trends to management.Worked on Azure Active Directory (AAD) and Active Directory Domain Service (ADDS)Support Key Business initiatives: National Deposit, Commercial growth, Digital enablement, and improved customer service including the Dealer Extranet experience, and dealer operations efficiency.Deliver key programs for North America: Datacenter Strategy, OHE, Backup MaturityVerizonSeptember 2019 to March 2020Project Manager/Business System AnalystProject: Customer Experience Platform Services CPC API Specs/ Assist Customer Secure Services/System of InsightsSummary: Provided knowledge with business and technical teams to understand current data usage to System of Integration. Assist the development & design team in mapping out this understanding of data adoption to build data solutions. Review business requirements, assess scope/impacts, create user stories and approach documentation, and review SOI or Life of Verizon designs.ResponsibilitiesProvide leadership, vision, and direction to key business initiatives by integrating processes and information supporting the business mission.Write a detailed business description of user needs, program functions, and steps required to develop or modify systems.Review full end-to-end impacts of an initiative identify any impacts to other cross-functional teams/applications, and work on production issue resolutions.Lead 3rd party service providers to ensure timely execution of project deliverables and quality.Collaborate with the development leads to ensure that the system is scalable, tuned for performance, and operationalized.Work closely with the business stakeholders and development team throughout the projectCreated the ability to convert business requirements/user stories into functional/system requirements; worked on multi-system complex integration projects, met scheduled deadlines, and resolved problems without impacting schedules or projects.Ensure strong analysis and design skills in the development of products.Ability to guide 3rd party partners integrating via APIs.Provide examples of artifacts from Business Requirements Documents, Current and Proposed flow diagramsAnalyze with Business Partners, Technical Analysts, and Developers to further define specifications, indicate areas of system impact, and continuously communicates project status and needs.Maintain reports status and manage change control processes in JIRA confluence.Multi-PlanMarch 2019 to July 2019Project Manager/Business System AnalystProject: Implementation FNX Application/Q-Bert CRM /Toolbox ApplicationSummaryPerform standard reimbursement/data analysis of low to moderate complexity which will support Network Development contract negotiations for selected provider and contract types.ResponsibilitiesAssisting with project planning, processes, tasks, and schedules.Work with applications development staff during the technical design, programming unit-testing, and implementation stages.Conduct walkthroughs as handoff from analysis to development in life cycle.Analysed and developed operational client-facing reports, predictive analytics, prospective modelling, and/or other data analyses.Write FFD, epics, and user stories.Ensure internal operational volume and performance reporting on the business.Analyze clients and prospect claim files, with the development of value-based savings models.Create incremental revenue opportunity stories based on process improvements.Commit to client service excellence.Collaborate, coordinate, and communicate with numerous departments.Ensure compliance with HIPAA regulations and requirements.McKessonNovember 2018 to March 2019Role- Agile Sr. Business Systems AnalystProject- Implementation New Gen/ Salesforce/SAPSummary:Configured system enhancement and options; identified business requirements by planning, designing, developing, and launching. Identify with Healthcare and extensive SAP implementation. Collaborated on new applications opportunities, gathered requirements, generated conceptual design, configured/prototype solution alternatives, authored functional specifications, and worked closely with the IT team and key business users to implement solutions.Responsibilities:Participate in Agile Ceremonies: Daily Stand-up, Backlog Grooming, Iteration Planning, Demo and RetrospectiveWrite features, epics, and user stories.Responsible for developing, interpreting, and implementing financial concepts for financial planning and control.Designed, developed, and maintained dataset databases using SQL Server Management Studio.Performs technical analysis to determine present and future financial performance.Detailed knowledge of building system solutions in SAP.Worked with cross-functional teams to identify and implement database solutions.Accountable to ensure that assigned projects and tasks are completed on time.Work directly with customers to take functional requirements & translate them into functional specifications within multiple process areas.Lead discussions with key business users in order to understand needs, clarify and define problems, recommend and build solutions, and lead the implementation.Work directly with customers to take functional requirements & translate them into functional specifications within multiple process areas.Lead IT solutions and collaborate with IT team members, change management, project managers, and key business users (preferably in the Healthcare Industry).Demonstrated process & configuration skills in multiple SAP functional areas.ECI Software SolutionsJuly 2015 to June 2018Role-Agile Sr. Business Systems AnalystProject- Genius Implementation CED Credit Card/Gift Card Activation/Balance Inquiry/Loyalty ProgramSummary:Configured system settings and options; created user provisioning tables; identified role base permission structure; identified business requirements by planning, designing, developing, and launching efficient information systems and Active Directory operations systems that support core organizational functions as well as assist with upgrades, training, and support for the integrated loyalty program gift card/credit card processing.Responsibilities:Participated in Agile Ceremonies: Daily Stand-up, Backlog Grooming, Iteration Planning, Demo and Retrospective.Wrote features, epics, and user stories.Installed software or hardware updates.Created and processed SQL scripting.Implemented Active Directory Federation Service ADFS for single-sign-on access to Office 365 environment.Supported and maintained corporate Active Directory containing 400k users.Implemented Identity provider OKTA and integrate with Office 365 and Active DirectoryResponsible for Exchange Office 365sync connections issues resolution, ADDS support, and Intune policy configuration maintenance.Configured and managed mailboxes, compliance features, permission, mail flow, migration from on-premisesExchange (2003,2007,2010 and 2013) to Office 365, Active sync Device management.Worked on Azure Active Directory components like AAD Connect, and Azure AD domain service.Migration from 2003 ADS to 2008 AD and 2008 to 2012 ADSInvolved in all requirement elicitation and impact analysis activities. Reviewed the BRD and FSD by analyzing the impacts and feasibility.Design Process Diagram, Activity Diagram, Use Cases, end-to-end data flow, and preparing the screen mock-ups and design.Reviewed the application structure and database design with development and testing teams.Documented requirements in the form of Epics & User Stories in JIRA.Provided support to the development team by reviewing the Application Design Document.Provisioning user requests (-systems accesses; administration of user accounts) in a timely and professional manner for clients and their employees. Reviewed the Test Cases during the development and testing phases.Served as a liaison between the programmers and internal business entities in designing and implementing functionalities.Collaborated in the planning of new product decisions and enhancements to existing applications.First American Payment SystemsDecember 2009 to February 2014Role- Agile Sr. Business Systems AnalystProject- CRM Merchant system & Firstpay.netSummary:Provided expertise in identifying, evaluating, and developing systems and procedures that meet user requirements. Configured system settings and options; user and role-based provisioning; planned and executed business design, assisted in integration and acceptance testing, where necessary; and created specifications for the system to meet business requirements. Included analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.Responsibilities:Served as a liaison between the Business and IT team.Participated in Agile Ceremonies.Conducted Backlog Grooming Sessions.Wrote User Stories.Mentored new BAs.Responsible for gathering business requirements and preparing FSDs, communicating with the development team, and quality assurance.Retail background; knowledge of retail systemsProcessed system access for new Firstpay.net merchants and their employee accessCollaborated in planning new product decisions and enhancements to existing applications.Performed research on the implementation of new enhancements, competitors, and the current market for higher management.First American Payment SystemsNovember 2007 to December 2009Role- Agile Business Systems AnalystProject- Merchant SystemSummary:Analyzed business requests to be solved with automated systems. Formulated and designed automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Managed the provisioning life cycle for all employees and contractors who needed access to the Merchant System. This process included validating access requests by job function, change of access, and termination of access to protect all company and PII information.Responsibilities:Served as a liaison between the Business and IT team.Participated in Agile Ceremonies.Conducted Backlog Grooming Sessions.Wrote User Stories.User provisioning and role base permissionsFacilitated meetings and led design sessions with vendors and handled customer inquiries via email.Worked with stakeholders, business users, management, SME's, and implementation partners to gather Business Process Requirements (BPR).Served as a liaison between Senior Management Staff, application managers, and Tech Direct Team to ensure proper management of the server requests queue.Escalated issues, as needed, to proper resources to execute server changes and address customer complaints.Maintained relationships with the Business and ensured all developments were reviewed every week.Utilized various internal computer applications, use cases, and workflow.First American Payment SystemsAugust 2005 to November 2007Role- Production Support AnalystProject- System ImplementationSummary: Maintained knowledge of all hardware and operating systems. Analyzed all applications and recommended necessary upgrades and patches and performed troubleshooting on all issues. Monitored all performance metrics for various production systems identified root causes for all technical issues and recommended solutions.Responsibilities:Performed application integration performance and load test and worked closely with development teams to improve the application's performance.Performed key roles in developing business roles for a strategic quality plan to enhance the functionality.Knowledge of data design and outline of SAASSupported testing, developing, and implementing database solutions working with various SQL databases.Worked with Loyalty / Rewards programs in the Retail industry.Implemented code, once developed, by partnering with team developers.Participated in the development of technical services training programs.Participated in the development of end-user training programs.Provided technical support for products via telephone, email, and chat to dealers and end users.Assisted Marketing with proofreading literature and manuals about accurate technical content.Worked with global functional teams to support best practices for areas of expertise.Served as a subject matter expert representing the Business for projects.Worked with project teams on global integrations to ensure best practices.Independently guided product owners, marketing teams, and executives.EDUCATION:Tarrant County College 2012 - CurrentBusiness Administration |
