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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Steam Engine Rd. NWCorydon, IN Street Address
H:PHONE NUMBER AVAILABLEC:PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE3/2023 to present Flipdaddy's Burger and Beer Corydon, INLine Cook.Prepare needed food items for the day. Turn on all the kitchen equipment. Equip the various stations with the utensils needed for the day. Cook at all four stations in the kitchen. Run items through dish as needed. Teach/train new cooks on the 4 different stations in the kitchen. Stock items needed for the night shift crew.8/2018 to 3/2023 Birch Communications/ Fusion Connect Atlanta, GA remoteTier 2 Cloud Services Support Tech/ Fusion Works VOIPWork submitted tickets and take inbound calls for Host Cloud Services. Update, modify or create DNS records. Update or create firewall policies for Hosted Cloud servers. Cloud server support. Email support for 2010, 2013 and 2016 Exchange, O365 Support as well as legacy email servers. Weekend rotation on call support. Travel to Data Center as needed for physical server reboots and repairs. VM working knowledge. Remote access VPN setups. Support VOIP phones on BroadWorks platform including Yealink, Polycom, Panasonic and Cisco Systems devices. Soft phones including Cisco WebEx support. E-Fax support as well as support for ATAs to connect to a device.6/2015 8/2018 West IP Communications Louisville, KYVOC Tech CE1/Fullfilment/Dedicated Ticket Worker/Lead TechBuild, modify and troubleshoot Cisco IP phones on multiple platforms. Build, modify and troubleshoot call flow of multiple platforms. Take inbound calls to assist clients in accounts and site builds. Take over escalation and high priority tickets for quicker resolution. Train users and troubleshoot proprietary software. Working knowledge of Cisco CUCM(Call Manager) currently supporting over 150 servers. Cisco Unity server working knowledge. VOSS(CUCDM) interface working knowledge. Presence Server working knowledge. Broadsoft M6 platform working knowledge. Cisco Jabber working knowledge. Internal support for voice related issues. Fax over Ethernet support including ATAs, Sipuras and Cisco Voice Gateway devices. Dispatch techs as needed. Bulk loaded users, phones and accounts for large customer build outs. Contact and open tickets with carriers for 1FB related issues. Assisted Lead Techs as a Dedicated Ticket Worker with the call takers on the floor for faster resolution. Nest new hires to bring them to a standard knowledge of the products that are supported. Assist call takers with higher level issues, take over difficult calls to defuse the situation. Participated in Voice Engineer support windows to assist the VE for quicker resolution. Participate in bridge calls to resolve multiple issues for high priority customers. Engage with higher level Techs to get issues resolved quickly. Manage customer tickets to make sure they are being addressed in a timely manner.12/2013 - 4/2015 RGIS Inventory Louisville, KYInventory Auditor, Inventory Store Supervisor, Mapper/Surveyor.Inventory Auditor counting product in various stores. Inventory store supervisor running audits with 2 to 30 auditors. Mapper/surveyor building architectural maps and taking photos of stores. Merchandising.2/2005 10/2013 Indigo Olive Software Louisville, KY RemoteTechnical Support ManagerProvide Tier 1 and 2 technical support for end users and enterprises regarding software and wireless connectivity to their smart phones, PDAs or desktop/laptop PCs. Manage internal office network. Provide IT and software support for offsite employees. Perform pre-release software testing on handhelds and pc's. Designed and sent out customer surveys and yearly company policy updates. Provide administrative support for company sales force.4/2002 11/2004 Noment Networks/Fusion Broadband New Albany, INNetwork Analyst/Customer Service Manager/Office Manager/Account ManagerTroubleshoot network connections. Sign up new customers. Setup email accounts. Browser Support. Noment hosted web page support. Basic billing support handling credit cards and other billing issues. Track phone records of incoming and outgoing calls. Support via email. Router support. Video support. Support emails. Cable modem support. Cisco LRE and switch support. Tut Modems DSL support. Manage call center staffing of 7 techs and answering service as well as NOC staff. Manage call center policies. Property Management point of contact. Direct contact with site techs for quicker resolution. Admin support for executive team as needed. Vendor contact for call center related equipment and services. Managed daily office functions including supplies and schedules. Inventory control for onsite and offsite equipment. Student move in coordinator.8/2000 - 4/2001 Darwin Networks Louisville, KYIT Help DeskTroubleshoot network connections. Setup email accounts. Repair of internal pc's. Loading of OS and accessories for internal pc's. Answer any IS related questions. Support Microsoft Office Managing employee accounts. Laptop support. Support for Darwin's customer database. Telecommunications support. Setting up dial-up accounts for employees. Support for off-site employees. Maintained Active Directory for employees.5/2000 - 8/2000 Manpower Professional Louisville, KYCall Center Analyst/IT Help DeskTroubleshoot network connections. Setup email accounts. Repair of internal pc's. Loading of OS and accessories for internal pc's. Answer any IS related questions. Support Microsoft Office Managing employee accounts. Laptop support. Support for Darwin's customer database. Telecommunications support. Setting up dial-up accounts for employees. Support for off-site employees.3/2000 - 5/2000 Interim Personnel Louisville, KYComputer TechnicianRepair of Gateway, Compaq, Dell laptop computers. Quality Control of laptop computers sent back to the end user. Salvage of used laptop parts. Refurbish of Handspring Visors. QC Tech for outgoing repairs.12/1999 - 2/2000 On-Site Commercial Staffing Louisville, KYTroubleshooter/Repair TechnicianRepair of Compaq notebook computers. Evaluate hardware and software to be repaired for Compaq notebook computers.7/1999 - 11/1999 Frito-Lay of Louisville Louisville, KYPackaging TechnicianPackaged materials and products manually. Labeled containers, container tags, and products. Inspected materials, products and containers at each step of packaging process.7/1997 - 7/1999 Frito-Lay of Hawaii Aiea, HIPurchasing Manager/Sanitation Technician/Hazmat Coordinator/ Asst. Safety CoordinatorReviewed requisitions. Maintained plant downtime records and produced reports for Technology Manager. Conferred with vendors in order to obtain product information, such as price, availability and delivery schedule. Selected products for purchase by testing, observing and examining items. Determined method of procurement, such as direct purchase or bid. Restructured and improved purchasing methods for the Hawaii site. Reviewed bid proposals and negotiated contracts within budgetary limitations and scope of authority. Maintained procurement records, such as items and services purchased, costs, delivery, product quality, performance and inventories. Approved invoices for payment. Coordinated and oversaw hazardous chemical inventory. Actively participated in various safety programs. Maintained preventive maintenance records. Coordinated various plant projects. Direct administrative support for plant resources. Direct Sanitation and Maintenance support. Inspected products and equipment for conformity to federal and state sanitation laws and plant standards. Sanitation of packaging and processing equipment. Administrative support for Product Safety Coordinator.EDUCATION 6/1995 ITT Technical Institute Norfolk, VAAssociate Degree: Electronic Engineering Technology |
