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Title Project Management Customer Support
Target Location US-MN-Eagan
Email Available with paid plan
Phone Available with paid plan
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1Candidate's Name
Street Address  Jefferson Lane, Eagan, Minnesota, Ph. PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated Professional with skills in Project Management, Implementation, Customer support services & TrainingExperience in Project planning, scheduling, cost & risk management, scope & change management, and project management practices & controls.Experience in Business Analysis product delivery management, and Account managementExperience in overseeing software Quality Control and managing User Acceptance Test (UAT)Experience in different project management methodologies like Waterfall, Iterative Waterfall, and Agile Scrum methodologies.Proven experience in project management from the project Initiation to the project sign-off and move it to the post-implementation support team, and retrospectives for the project to gather lessons learned.Experience in handling scope changes and its impact in the project plan and its budget.Ability to work within a project governance structure (methodology, roles & responsibilities, required templates and reporting) and compliance with the policies and procedures of the company.Exceptional relationship management skills with the ability to relate to people at all levels of the management.Skilled in making presentations on the project status, risks, and convene meetings of all the stake holdersAchieved projects though managing RFP / RFI & working with prospective clientsCommunication skills to make an impactEffective trainer: Ability to create, execute and maintain training programs.Ability to motivate team and meet deadlines in a fast-paced and challenging environmentExcellent organizational, presentation, interpersonal and team building skillsExperience in preparing project progress reports & status and presenting the same to the Sr. ManagementSkilled in coordinating multiple project implementation.Capable for making timely decisions based on the facts and figures for the successful completion of projects.A strong team leader who can keep the project team united and motivatedTrack project progress, monitor and modify project schedules and provide status updates to project team.Ability to escalate issues to management and/or concerned leadership as appropriateA strong team leader who can keep the project team united and motivatedCertified Scrum Master (CSM).EDUCATIONBachelors Degree in Mathematics,Mahatma Gandhi University, India.Post Graduate Diploma in Computer ApplicationAICT, IndiaMasters Degree in Information Technology,Sikkim Manipal University India.SKILLSProject Management Team ManagementTraining Skills Communication SkillsStrong interpersonal skills Account ManagementConflict Management Strong sense of responsibility and ownership Good at prioritizing tasks Analytical and critical thinking. 2WORK EXPERIENCEMarch 2024-Till now, Substitute Teacher: Zen Educate Limited, Saint Paul, MN.Working as a part time substitute teacher assistant in different schools in Minnesota through Zen Educate LimitedExperience in teaching various subjects such as mathematics and Information technologyCompetence in teaching differently abled students.Committed and experienced in serving our society through taking part of the special individual education program(IEP) designed to meet the unique needs of the students with various disabilities. July 2020-Nov 2023, Project Manager: Voyon Technology Services Pvt Ltd, Cochin, India.Effectively managed the Voyonfolks HCMS product development. It is a cloud based human capital management solution which addresses every aspect of employee life-cycle management.Experience in project management from the project Initiation to the project sign off and moving it to the post implementation support team, and retrospectives for projectsExperience with waterfall methodology and Agile execution model with scrum frameworkCompetence in organizing periodical project reviews and consolidates suggestions & ideas from all stake holders.Functional knowledge of Human Capital Management System(HCMS): Workforce, attendance management, leave management, loan management, Payroll, document management, employee self-service, learning & development, Talent Acquisition, self-on boarding, Employee performance & appraisal, biometric-device integration etc.Proven experience implementing HCMS/HRMS software at various client sites.Strong communication and interpersonal skills to interact with senior-level managementExperience in system study and business analysisExperience in handling scope creepExperience in managing project QC testing, and documentation.Experience in preparing project progress reports & status and presenting the same to the management periodically.Skilled in managing large user stories into smaller tasks for product backlog refinementCapable for making timely decisions based on the facts and figures for the successful completion of the project within the budgets, time schedule, and agreed deliverable.Competence in coordinating projects implementation schedules June 2018-Feb 2020, Product Delivery Manager  Zeta Software Solutions Private Limited, Cochin, IndiaExperience in managing IT resources and managing timely product delivery of the Zeta HRMS and ERP products to clients in India and internationally.Successfully identified and appointed Channel partners in India and African regions.RFP management & coordination with potential clients and accomplished projectsBeing the single point of contact, managed existing client relationships and assist in getting new business opportunities.Competence in managing UAT and multiple projects implementation simultenously.Developed process improvements to enhance overall product & service delivery.Functional knowledge of ERP : procurement, inventory, finance, AP/AR, manufacturing, warehouse, sales and distribution, fleet management, Time Sheet and project costing, fixed assets, budget, MIS etc. Oct 2011 -May 2018, Senior Project Manager (ERP)  Assyst International Private Limited, Cochin, IndiaEffectively managed product development & delivery of software productsManaged Business requirement analysis and customization requirements: change, need, solution, etc.Experience in quality Control and managing UAT.Skilled in architecture, coordinating & managing various projects using different methodologiesManaged to get repeated business from existing clients and assist in getting new business opportunities 3Setting up Key Performance Indicators(KPIs) and ensuring that the team members are meeting project-wise and individual-wise goalsManaged project financial constraints.Functional knowledge of ERP : Procurement, inventory, finance, AP/AR, cultivation, harvesting, agronomy, production, warehouse, sales and distribution, fleet management, Time Sheet and project costing, fixed assets, budget, MIS etc.Experience in system study and gathering user requirements.Experience in the creation of training manuals/user guidesSkilled in prioritizing scope phases wise.Experience with third party RFI, Product development, custom development, and hybrid of bothStrong communication and interpersonal skills to interact with different levels of stake holders including the senior-management personnel.Experience in preparing project progress reports & status and presenting the same to the senior Management periodically.A strong team leader who can keep the project team united & motivated and ensuring a quality business solution is delivered to the client as planned.Proven experience with MS Project and similar project management tools.Managed CMMI process implementation that enhanced productivity and reduced the time and cost of running projects.Aug 2005-Sept 2011, General Manager  iSmart Business Solutions Private Limited, Cochin, IndiaSkilled in managing Business requirement analysis and: change, need, solution, etc.Experience in overseeing QC and UATSkilled in the delivery management of ERP product within the agreed budget and time scheduleExperience in the implementation of AgriERP in various companies in India and internationally.Experience in implementing ISO 2001 processes & standards in the product life cycle.Managing RFP and working with potential clients and close work ordersExperience in resource allocation into various projects and planning for IT resourcesExperience in preparing project progress reports & statusStrong team leader who can keep the project team united and inspired so as to achieve the project goal, as planned.Skilled with third party (RFI/RFP), Product development, custom development, and hybrid of both Feb 2004-Jul 2005, Senior Project Manager  Xylone Technologies Private Limited, Cochin, IndiaExperience software  requirement gathering, documentation, design and development using waterfall model.Proven experience Implementing ERP software at various client sites.Client Relationship Management and Account Management.Managed and ensured that projects are properly tested, approved and documentedTechnical resource managementExperience in the creation of training manuals/user guides Dec 1996-Feb 2004, Project Manager  Soft Systems Limited, Cochin, IndiaImplemented ISO 2001 processes and standards in project development.Skilled in managing the development of various turnkey software projects using the waterfall method.Managing the delivery of projects as per schedulesCoordinating multiple software project implementationExperience in managing and supporting the product marketing teamSkilled in assisting team responsible for proposals and agreements Jan 1996-Dec 1996, Programmer  Vishwas Software Exports Private Limited, Cochin, IndiaExperience in coding on different platforms: Cobol, visual basic, Fox-pro, power builderPeer to peer source code reviewsLANGUAGESEnglish (Full professional proficiency)

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