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Click here or scroll down to respond to this candidateHCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECordova, TN Street Address
SUMMARYDedicated and focused Project Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.SKILLSWork flow planningProductivity ImprovementSystems implementationProcedure DevelopmentContract ManagementStrategic PlanningRoot Cause AnalysisData AnalysisFinancial AdministrationEXPERIENCEProject ManagerMemphis, TennesseeFedEx Express/ May 2019 to Mar 2024Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.Drafted reports summarizing progress made on projects for review by executive leadership team.Maintained records of all documents related to each project including specifications, change orders, invoices.Participated in cross-functional teams responsible for developing innovative solutions for complex problems.Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.Coordinated resources across multiple departments and teams as needed for successful completion of projects.Advised other departments on best practices related to managing large-scale projects.Implemented effective communication protocols between internal teams working on different aspects of a given project.Facilitated resolution of conflicts between team members when necessary.Developed and maintained project plans, timelines, and budgets.Managed multiple projects with competing deadlines simultaneously.Created and implemented processes to ensure successful completion of projects.Communicated effectively with stakeholders to ensure project goals are met on time and within budget.Provided guidance to team members regarding tasks assigned to them.Identified risks associated with each project and developed strategies formitigating those risks.Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.Led meetings with internal team members, consultants and contractors.Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.Senior Business AnalystMemphis, TennesseeFedEx Express/ Mar 2016 to May 2019Developed business process models to identify and document customer requirements.Created data flows to illustrate the flow of information between various stakeholders.Conducted stakeholder interviews to understand user needs and preferences.Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.Performed root cause analysis to determine underlying issues in complex problems.Prepared cost and benefit analyses to support decision-making regarding potential solutions.Documented test cases for validating system functionality against user requirements.Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.Designed use case scenarios to demonstrate how users interact with the system or application.Identified opportunities for automation of manual processes through technology solutions.Assisted in developing strategies for improving customer service operations efficiency.Researched industry trends and best practices related to business analytics tools and techniques.Conducted gap analysis between current state processes and desired future state processes.Monitored project progress using metrics such as timeline, budget, resources utilization.Collaborated with IT teams on the development of applications based on business requirements.Gathered performance metrics from different sources including surveys, focus groups.Worked closely with clients to ensure their satisfaction with the delivered product or service.Translated business objectives into measurable success criteria that could be tracked over time.Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.Developed understanding of customer workflows to deliver precise recommendations for challenging problems.Identified and analyzed business strategies to increase company longevity.EDUCATION AND TRAININGMBA: Organizational LeadershipBethel University Dec 2012Mckenzie, TNACTIVITIES AND HONORSFloral DesignGardeningVolunteering |
