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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveExperienced and enthusiastic Branch Manager with 20+ years of extensive knowledge of consumer accounts, loans, and commercial accounts. I am very dependable, efficient, and reliable. I will help to make a positive impact as an Accounts Payable Specialist with your company.EducationDEGREE DATE EARNED SCHOOLFinancial Advisor Certification-2024Cuna Financial Counseling Program (CFCCP) Re-certificationBaton Rouge, LAFinancial Advisor Certification:2014Cuna Financial Counseling Program (CFCCP)Baton Rouge, LACertificate of Theology:2013-2014ITC Interdenominational Theological CenterAtlanta, GA1999-2001Baton Rouge Community CollegeBaton Rouge, LAHigh School Diploma:1994-1998Baker High SchoolBaker, LAAbilitiesMANAGEMENT SALES COMMUNICATION LEADERSHIPSkillsXP SystemMicrosoft Word, Excel, PowerPoint, and OutlookLoan ProcessingFinancial AdvisorTen KeySystem GiftCash HandlingMeridian link (ML) Loan platformWire ExchangeVoice of the member (Medallia)VerafinFiserv (Debit/Credit card system)Elan to process credit cards.WordOutlookExcelTeamsConcur-Accounts Payable SystemExperienceMEMBER SERVICE REPRESENTIVE TO BRANCH MANAGER ESSENTIAL FEDERAL CREDIT 2018- 2024Have maintained all 9.25%-10% on Net Promotor score.Met all checking accounts, Payment protection, Gap, and loan goals for 2023-2024.Experience in entire loan processing from beginning to end.Opening Saving, Checking, Certificate of Deposit, Business Accounts, Iras, DBA, POA, and POD.Processed Auto Loans, BMT, Unsecured Loan, Secured Loan, Pay day Loan, ATVs, RVs, and Travel Trailers.Performed Title work for the loans listed above. Example: Person to Person loansCalculated TTL, DTI, LTV, and UR manually.Credit Coaching to help members with their credit reporting to become financially sound.Understand concepts of Bank Transfers, Bank Wires, ACH Payments, Debit Cards, Cashier Checks, ForeignCurrency, Bill Payer, Online Banking, Money Orders, and Cash Advances.Managed $9.5 million dollars Branch with $6.5 million on deposits.Processed transaction and assist implementing ITM (Interactive Teller Machine)Public speaking to promote the productions and services of the Credit Union.Speaker and Teacher for Financial Awareness Month at Brusly High School.Leadership Training through (Gallagher) out of 5.0% of all categories the lowest score I received was a 4.3% which is outstanding. Most of my scores were 4.5%-5.0%Knowledgeable of Hello-Teams and prepared Annual Reviews for my team.Coached and have trained all employees of products, services, compliance, and regulations.FLOATING TELLER TO BRANCH MANAGER CAMPUS FEDERAL CREDIT UNTION 2003-2017 Managed all branch employees and supervised day-to-day operations of the branch in a professional and efficient manner. Ensured safety, operational soundness, and excellent service levels are provided within the branch. Executed the loan origination process, including providing appropriate disclosures, ordering and analyzing creditreports, appraisals, environmental reports, insurance information and analyzing purchase agreements, tax returns and financial statements, products and services. Also processed Indirect Loans through CUAC system. Also, processed Mortgage Applications. Coached staff toward providing excellent customer service and actively offering products and services Greatly exceeded branch goals by growing in 2014 Zero loan branch to 2016 to 1.2 Million Maintained a 9-10 rating on member surveys at the branched I managed Trained in all Federal Regulations Ordered cash for the daily operations of the branch Understands concepts of Bank Transfers, Bank Wires, ACH Payments, Debit Cards, Cashier Checks, Foreign Currency, Bill Payer, Online Banking, Money Orders, Cash Advances, and Monthly Audits of the Branch Negotiable. Supervise, coach and provide technical assistance to the branch staff. Performed outbound calls to generate new business Oversee the profitability of the branch operation and general ledger. Made decisions for personnel regarding employment, training scheduling, performance appraisals, salary changes, promotions, transfers, corrective actions and terminations. Performed other duties, including but not limited to check encoding, ATM machine balancing, address changes, filing, answer telephone and processing mailKey Accomplishments Achieved targeted financial results through the proper execution of company policies, procedures and lending programs. Oversaw tellers, daily operations, and product promotions, including checking, savings, certificate of deposits, and mortgages. Developed, nurtured, and maintained relationships with referral partners, realtors, and others to drive sales. First Branch to receive ITM Machines (Virtual Teller)HEAD TELLER LA CAPITOL FEDERAL CREDIT UNION 1996-2003 Responsible for the balancing of 15 ATMs and updated/released and ordered cash for them Daily opened and closed teller terminal accounts for cash assigned, received, disbursed Explaining policies, procedures, and products courteously and patiently. Handling customers transactions accurately and efficiently. Maintaining and balancing cash, cash dispenser, and vault. Training new associates on interactions with customers, policies, procedures and bank software. Supervised Tellers with outages and coached them on how to find outages. Answering phone calls and handled customers request. Opened new accounts. Maintenance on accounts when needed. Maintained supply order. Made decisions on validity of items though the teller line to prevent the loss of fraud. Resolve customers complaints and objective.