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S T A C Y S A N D YH O S P I T A L I T Y E X E C U T I V E P R O F E S S I O N A LDynamic and seasoned hospitality and retailmanagement professional with over Street Address  years ofprogressive experience leading operations acrossprestigious bars, casinos, and retail environments. Demonstrated expertise in enhancing customerservice, driving sales growth, and streamliningoperational efficiencies. Adept at inventorymanagement, financial oversight, employee training, and the successful implementation of strategicmarketing initiatives. Proven leadership abilities in managing large teams to exceed performance goals,with a keen focus on staff development andretention. Excels in fast-paced settings, leveraging strong problem-solving skills and an innovativeapproach to overcome challenges and achievebusiness objectives. Skilled in negotiation, vendor relations, and menu development, committed tomaintaining high compliance standards with healthand safety regulations. Eager to contribute to aforward-thinking organization that valuesexceptional service delivery, operational excellence, and team success.E X P E R I E N C ELeadership & Team ManagementOperational ExcellenceMulti-Unit ManagementFinancial AcumenStrategic Planning & ExecutionInventory Control & Cost ReductionCompliance & Safety ManagementEvent Planning & PromotionVendor & Contract NegotiationTechnology IntegrationMarketing & Customer OutreachMenu Development & Culinary InnovationTraining & DevelopmentP R O F E S S I O N A LD E V E L O P M E N TBusiness MarketingFood SafetyLiquor LawsHARVARD ONLINEP R O F I L ES U M M A R YCentury Casino, ColoradoFOOD & BEVERAGE MANAGER2007 - 2021Spearheaded revenue growth through strategic forecasting, optimizing schedules across a casino's dining services including, fine dining, quick service, banquets, and bars. Directed budget planning and profit/loss management, implementing cost controls and inventory management, reducing expenses, and maintaining a <2% turnover rate through effective retention and a positive work environment.Implemented safety standards and SOPs, improving operational efficiency and meeting regulatory compliance.Launched marketing collaborations to boost customer engagement and visibility. Led comprehensive staff training and development, emphasizing customer service excellence and regulatory compliance (health and liquor laws).Designed and executed innovative menus, balancing quality, variety, and cost, enhancing the dining experience.Ensured adherence to HACCP and ABC regulations, establishing a legal compliance culture. Conducted precise inventory management, achieving <1% variance, and negotiated profitable vendor contracts, optimizing food costs without sacrificing quality. Recognized for culinary innovation, contributing to the casino's reputation. P R O F E S S I O N A LS K I L L SWawa, MarylandASSISTANT GENERAL MANAGER2021 - 2022Led operations in a high-volume retail setting, driving exceptional customer service and optimizing store efficiency.Implemented strategic initiatives to enhance productivity and customer satisfaction, directly contributing to increased sales and retention.Introduced quality fresh foodservice, boosting sales through full-service deli and hot food solutions.Facilitated cross-training to build a multifaceted team skilled in inventory, customer service, and food prep.Integrated cutting-edge retail technology, improving operations and customer experiences in line with Wawa's technological focus.Served as the crucial link between staff and management, advocating for employee needs and fostering an inclusive culture.Applied strong leadership to manage inventory and meet financial goals, ensuring store profitability and excellence.AREA MANAGERFast Stop, Gott Company, Maryland2022 - 2024Managed nine Fast Stop convenience stores, leading a team of 165 to achieve $20M in revenue. Oversaw operations, payroll, hiring, and compliance, enhancing operational efficiency. Drove sales and customer satisfaction through strategic pricing, merchandising, and menu innovation in the deli and coffee segments.Increased profits by 2% in two quarters through cost control and revenue tactics despite minimum wage increases.Authored SOPs for standardized operations and trained employees for consistency. Strengthened vendor relations, negotiated contracts, and achieved cost savings. Fox and Hound, ColoradoBAR MANAGER2006 - 2007Led customer service excellence, trained team in best practices, managed operations, and resolved issues to boost satisfaction.Enhanced operations and ensured compliance through strict policy and inventory management, reducing waste and costs.Oversaw financials, minimizing errors and ensuring accuracy in reports. Enforced health and safety standards, securing the bar's compliance and reputation. Drove revenue with innovative events and promotions, utilizing social media for marketing. Streamlined staff schedules to match business needs, optimizing service and reducing labor expenses.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLEMaryland