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Click here or scroll down to respond to this candidateCandidate's Name
PROFILEI am a positive and upbeat sales professional whom connects withcustomers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.I have a proven sales record and any company that gives me an opportunity I will become an invaluable asset. From January 2023-April 2023 I brokered almost $500,000 in small/mid-range business loans. My largest loan ever brokered in one deal was over $231,000.EXPERIENCESr. Moving Coordinator, EliteVan Lines US; Ft.Pierce/Ft. Lauderdale, FL 2023-May 2024Outbound/Inbound hot/warm/cold lead callsAssessing the scope of the move, determining the resources needed, and creating a timeline for the move.Coordinating with my company and upselling services for trucks, vans, or other transportation needs. They may also arrange for packing materials and storage solutions if necessary.Acting as a liaison between the client and various service providers, keeping all parties informed about the progress of the move and addressing any concerns or issues that arise.Managing paperwork such as contracts, agreements, and inventories to ensure that everything is in order throughout the process. Handling any unexpected challenges or complications that may arise during the move, such as scheduling conflicts or logistical issues. I also helped to train new employees, did customer service and manager escalations when needed or asked.Finance Manager, Everlasting Capital; Port Saint Lucie, FL 2021-2022 I would spend time building rapport with potential borrowers, understanding their financial needs, and discussing loan options available to them. 772-243-6816monikawithakd@icloud.com1708 W.Sanderling Ln.Fort Pierce FL34982I had to stay updated on the latest loan products, interest rates, and lending criteria, also researching financial markets and keeping abreast of industry trends.I assisted with the application process. Gathering necessary documents, completing paperwork, and ensuring all requirements are met for the greatest opportunity for my clients to receive the best offer or at least chance there at one.Negotiate terms and conditions with clients/underwriting on behalf of my clients/company. This can include interest rates, repayment terms, and fees. After a loan is approved and disbursed, I would follow up with clients to ensure satisfaction and address any concerns or questions they may have, also to see if they were in need of any of the other financial products my company offered they may be benefited from.Sales Team Leader, HATE2MOVE LLC; Port Saint Lucie, FL 2020-2022 Address any challenges or conflicts that arise within the sales team, such as performance issues, customer complaints, or internal disagreements, and work to resolve them in a constructive and timely manner. I helped to provide training, coaching, and guidance to sales team members to improve their sales skills, product knowledge, and customer interaction techniques. This includes conducting regular sales training sessions and one- on-one coaching sessions.The sales team leader motivates and inspires team members to perform at their best by recognizing achievements, providing feedback, and implementing incentive programs or rewards for meeting or exceeding targetsI had to address any challenges or conflicts that arose within the sales team, such as performance issues, customer complaints, or internal disagreements, and work to resolve them in a constructive and timely manner.As a sales team leader I had to foster open communication and collaboration within the sales team and with other departments, such as marketing, customer service, dispatch, to ensure alignment of efforts and maximize sales effectiveness.Supervisor/Agent, Teleperformance USA; Port Saint Lucie, FL 2018-2020 I was first a sales agent for Sallie Mae Bank, then a trainer, then supervisor on the sales floor in peak season. Then I transitioned over to United Healthcare Medicare Advantage East.I prepared regular reports on team performance, highlighting achievements, challenges, and opportunities for improvement. These reports help in decision-making and strategy planning.As a Supervisor I was required to be responsible for managing, motivating, and coaching sales agents to achieve their targets. This involves regular performance evaluations, setting goals, and providing constructive feedback.I would organize training sessions to equip agents with product knowledge, sales techniques, and customer service skills. Continuous improvement is key to success.Monitor individual and team performance metrics such as call volume, conversion rates, and customer satisfaction scores. They use this data to identify areas for improvement and implement strategies accordingly. Ensure that sales agents adhere to company policies, procedures, and regulatory requirements is crucial. Supervisors may conduct call monitoring and provide guidance on compliance and quality standards. I had to prepare regular reports on team performance, highlighting achievements, challenges, and opportunities for improvement. These reports help in decision-making and strategy planning.Handling escalated customer complaints and resolving internal conflicts among team members is part of the job. Effective communication and problem-solving skills are essential.Employment Specialist for persons with disabilities, HRC; Effort, PA 2016-2017Conduct comprehensive assessments to understand the individuals skills, interests, abilities, and job preferences.Develop personalized employment plans that outline the steps needed to achieve the individuals employment goals.Develop personalized employment plans that outline the steps needed to achieve the individuals employment goals.Provide job search training, including how to identify suitable job opportunities and network effectively.Work with employers to identify job openings that match the skills and interests of the individuals they support.Arrange job interviews and provide interview preparation and coaching. Assist with the onboarding process to ensure a smooth transition into the workplace.Provide job coaching to help individuals learn and perform job tasks effectively.Offer ongoing support to address any challenges that may arise on the job. Offer or coordinate training programs to help individuals develop the skills needed for their desired jobs.Provide or facilitate soft skills training, such as communication, teamwork, and problem-solving.Advocate for the rights and needs of individuals with disabilities in the workplaceMonitor the progress of individuals in their employment and make adjustments to support plans as needed.By fulfilling these responsibilities, an employment specialist for persons with disabilities plays a vital role in fostering an inclusive and supportive employment environment, benefiting both individuals with disabilities and the broader community.Customer Service/Marketing, Shawnee Mountain Ski Area; Shawnee-on- Delaware, PA 2006-2017Respond to customer inquiries via phone, email, chat, or in person. Provide clear and accurate information about products and services. Handle complaints and provide appropriate solutions. Identify and resolve customer issues promptly.Escalate complex problems to appropriate departments or supervisors. Use customer service software and databases to manage customer interactions.Navigate multiple systems to find information and update customer records. Record details of customer interactions, complaints, and actions taken. Maintain accurate and up-to-date customer records. Stay informed about the companys products and services. Provide customers with relevant information and recommendations. In the off season I also did marketing for the resort in a 3 state region and I also worked all of their festivals and special events. Administrator, Bill Deihls Tire Store; Stroudsburg, PA 1998-2017 This was my family owned business, we had it in the family for over 67 years. My grandfather opened as a Dunlop tire dealer during WWII and it evolved into a million dollar business before my father became ill and passed away. I did all manner of things from filing, answering phones, selling, helping clients, making orders, making payments, signing checks, getting lunch whatever needed to be done for my family business, we did. EDUCATIONEast Stroudsburg University of Pennsylvania, East Stroudsburg, PA Bachelors of Science in Clinical PsychologySKILLSStrong Organization,Problem Solving, Attention to Detail, Time Management, Decision Making, Reliability, Team Leadership, Logistics Coordination, Excellent Communication, Customer Service, Task Prioritization, Client Relationship Management, Teamwork Abilities, Software Proficiency, Performance Monitoring, Organizational Skills, Documentation And Reporting, Written Communication, Teamwork and Collaboration, Team Collaboration, Professional Demeanor, Active Listening, Coaching and Mentoring, Adaptability and Flexibility, Interpersonal CommunicationMultitasking, Goal Setting, Relationship Building, Staff Training, Effective Communication, Interpersonal Skills, Problem-Solving, Analytical Thinking, Decision-Making, Continuous Improvement, Self Motivation, KPI Tracking, KPI analysis, Strategic Planning, Account Management, Sales Tracking, Business Planning, Profitability Optimization, Lead Generation, New Business, Development, Market Research, Sales Planning, Pipeline Management, Performance Management, Sales presentation, Sales Reporting, Staff Management, Proposal Development, Revenue Forecasting, Sales team training, Active listening, Project management, Problem solving, Product Knowledge, Networking abilities, Emotional intelligence, Relationship building, Sales presentations, Customer retention, Technical proficiency, Persuasive Negotiation, Key Account Management, Multitasking capabilities, Database Management, Sales strategy development, Time management, Team Oversight, Motivational skills, Social Media Savvy, Sales coaching, Conflict resolution, Direct Sales, Marketing strategy, Decision making, Organizational skills, Contact follow-up, Analytical thinking, Salesforce, Team leadership, Marketing, campaign analysis, Consultative Sales, CRM Software, Sales forecasting, Cross-functional collaboration, Brand Marketing, Contract Management, Sales Targeting, Credit History Analysis, Aftermarket Sales, Competitor Analysis, Business Needs Assessment, Account Acquisition, Customer Billing, Operations Management, New Hire Onboarding, Marketing Strategy, Development, Customer Portfolio Management, Brand Development,ConsultativeSelling Techniques, Cross-Channel Marketing, Advertising Campaigns, Training development, Budgeting and Expenditures, Data Analytics, Client Base Retention, Product and Service Promotion. Document Management, Change Management, Sales coordination, Sales Statistics Analysis, Sales Records Management, Training and mentoring, Schedule Coordination, One Call Resolution, Report Preparation, Sales Promotion, Call Center Operations, Staffing coordination, Talent Development, Call Monitoring, Information Security, Regulatory Compliance, Handling Escalations, Project Management, Metric tracking, Quality Assurance, Complaint resolution, Technical Support, Workflow Management, Data Analysis, Conflict Resolution, Talent Allocation, Work Prioritization, Cross-selling, Positive and Constructive Feedback, Industry Trends, Account resolution, Account Updates, Loss Prevention, Personnel training and development, Customer Retention, Resource Allocation, Sales Techniques, New Hire Training, Coordinating Service Initiatives, Conflict Management, Account Authorizations, Administrative Support, Training and Development, Cross-Functional Collaboration, Escalation Handling, Social Media Monitoring, Call Center Management, Feedback Collection, Policy Enforcement, Stress Management, Employee Scheduling, Issue Resolution, Turnover Minimization, Customer Relations, Training and coaching, Quality Assurance Controls, Team Building and Leadership, Schedule Management, MS Office, Workforce Management, Cash Handling, Process Improvement, Fiscal Management, Cost Control, Business Administration, Emergency Response, Human Resources Management, Employee Development, Brand Management, Project Planning, Budget Management, Customer Relationship Management, Positive Attitude, Staff Development, Budget Administration, Schedule oversight, Technical Proficiency. AWARDSLifetime Member of Psi Chi the International honor society in Psychology. Lifetime member of Phi Kappa Pi. |
