Candidate Information Title Program Manager Systems Analyst Target Location US-WA-Bothell	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Summary:An accomplished, results-driven Program Manager and Senior Business/Systems Analyst with over 20 years of experience in Information Technology and Business processes. Over 10 years of experience in Agile/Scrum and over 15 years in SDLC methodologiesBusiness Solutions Analyst at CHPW (Community Health Plan of Washington)Program Manager at Premera Blue Cross for Provider Information Management SystemsQA Analyst at Safeco for Liability and Payments project for Auto Insurance PoliciesBusiness Analyst at Boeing Product Data Management and Human Resources & Payroll projectsFunctional Analyst at Boeing Human Resource Legacy Systems Disposition projectsSystems Analyst for Sprint Billing Systems project at Ernst & Young Application ServicesSystems Analyst for Sales, Customer Service and Y2K Projects at Eddie BauerFunctional Analyst for and Manitoba Government Vehicle Licensing Project at IBM CanadaSystems Analyst for Sales, Marketing and Finances systems at Safeway CanadaOver 12 years experience working in Healthcare Industry including Claims Processing, managing Providers Information, Provider Networks, Provider Credentialing, Payment PoliciesEducation:Bachelor of Science (4-Years Degree)University of Manitoba, Winnipeg, MB, CanadaBachelor of Engineering (4-Years Degree)Panjab University, Chandigarh, IndiaWork:Program Manager & Data Analyst (March 20  Current)Port Of Subs, Mill Creek, WA, U.S.AHuman Resource, Payroll, Sales Data Analysis, MarketingMaintained Inventory, Sales and Employee DataCreated Daily and Monthly Sales, Profit/Loss and Payroll ReportsFinancial analysis including financial modeling, profitability analysis, return on investment/discounted cash flow analysisManaged Customer Database and created Performance & Analytical reports for ManagementNegotiated and managed customer contracts, including scope changes. Reviewed contract terms and conditionsProgram Manager (April 2018  February 2020)  Remote and On-SitePhysical Medicine Rehab Clinics, Fresno, CA, 93720 U.S.ANegotiated and managed billing contracts with Clearing-House (Insurance companies) and Medicare contract services departments and reviewed contract terms and conditionsManaged Claims and Patient Databases and Micro-MD EMR (Electronic Health Records)Enhanced various Business Applications related to Claims and Customer DataCreated Work-In-Progress and Claims Tracking Process Tools using Visual BasicsResponsible for updating and maintaining business networks and computer systems, analysing and determining systems enhancements and business reengineering processesCreated user training manuals and process documents for Billing, EMR and EligibilitiesBusiness Solutions Analyst (December 2017  March 2018) - ContractCommunity Health Plan of Washington Seattle, 98101 WA U.S.AGathered requirements from the business and worked with the developers (Business Intelligence and Reporting team) to ensure they understand the technical requirements from the functional specification. Approved final deployment into ProductionPerformed QA Analysis on SQL Queries, Developers coding & testing, Test plansManaged Medicare database and presented the data through SSRS and Web AnalyticsCreated SQL queries, data tables, views, case statements, join tables, sProc (stored procedures) and SQL functions in Microsoft SQL Server environmentScrum coach and management and provided day-to-day direction to the project teamCreated ETL processes, SSIS packages and SSRS reports, identified data gaps, and documented new processes and models, Software verification and validationCollaborated with vendor, clients, and internal teams to ensure deliverables on time that meet user expectations. Designed operational workflows and solutions for managementBusiness Analyst & Program Manager (April 2005  October 2016) - PermanentPremera Blue Cross. Mountlake Terrace, & WA U.S.AManaged multiple projects simultaneously as Program Manager by planning and prioritizing the sprints for development and testing teams from scope delivery to use case developmentServed as liaison between the internal/external business stake holders and the IT professionals to provide technical solutions to meet user needs including data and attribute mappingDeveloped a new Application/Tool by combining 12 different systems within 6 different departments that helped company to save over $500,000 and thousands of hours of Data EntryNegotiated and managed customer contracts, including scope changes. Reviewed contract terms and conditions and supported Business Unit Leaders in solving challenges.Lead the 2005 SQL Server Upgrade team and transferred all Applications to 2012 ServerManaged Providers and Claims Databases using SSIS packages and SSRS reportsOrganized daily Stand-up meetings, Kaizen events and JAD sessionsLead Sprint Planning, Sprint Review and Sprint Retrospective meetingsNegotiated between Users, Developers and Testers to prioritize Product Backlog and Sprint Backlog items. Created User Stories and Acceptance CriteriaWorked as Business & QA Analyst within Health Care Delivery Systems group that maintains various Business Applications related to Claims & Provider Information Management SystemsWorked closely with Business and Product Owners to write User StoriesUsed TFS (Team Foundation Server) to document requirements as Product BacklogResponsible for Business Requirements and Functional Specification documentsParticipated in Kanban, Kaizen, 5s, Six Sigma and Continuous Improvement processesSkills: Agile Methodology, Sprint Planning, Business Requirements and Functional Specification, Risk Assessment and Management, Data Analysis, SQL Queries, Stored Procedures, SQL Server, SSRS, SSIS, Crystal Reports. Facilitated all four Scrum ceremonies as a Scrum Master.QA Analyst (March 2004  February 2005) - ContractSolutions IQ. Bellevue, WA U.S.A - Client: Safeco CorpWorked in Quality Assurance & Testing team to resolve Driver & Vehicle insurance issuesResponsible for testing new Business enhancements and change requestsDeveloped test plans and conducted program reviews and test reviews with project teamsDesigned Process Flow and Data Flow Diagrams, wrote program specs and documentationCreated online and batch modules, copybooks, link cards, MFS, new DB2 and IMS subroutinesIdentified business cases and wrote test scripts and set up the test data. Performedfunctional tests, verified test results and created Crystal reports, change reportsFunctional Analyst (June 2000  November 2003) - ContractFUJITSU Consulting Inc. Bellevue, WA U.S.A - Client: Boeing Corp.Worked on Human Resource Legacy Systems Disposition project at Boeing that helped company to move from old system to new object-oriented systems and saved over $300,000 in maintaining and operating the old system with lots of manual hours of data enteringWorked on Y2K fixes for Human Resource and Payroll Systems applicationsWorked as functional analyst on Product Data Management project at Boeing by identifying and mapping the Air Plane parts to various sections of Air Planes (737, 757, and 747)Created functional Test units and identified any input or output data dependencies.Identified and described the Test cases and expected results for these functional test units Systems Analyst/ProgrammerSystems Analyst/Programmer (December 1999  June 2000) - PermanentErnst & Young Applications Services, Irvine, CA, U.S.A Client: Sprint Corp.New Application developments for Sprint Billing Systems to challenge AT&T promotionsDocumented functional specifications, processes, data relationships, interfaces, and operational requirementsDesigned DB2 tables, indexes, paths to correct/improve performance of complex programsWorked, in DB2, COBOL, SQL, JCL, TELON QMF, CA11, CA7 environment using various development tools like ISPF, Platinum products, Insight, Infopac, Data Expert, PNMS.Systems Analyst/Programmer (April 1999  November 1999) - Contract through CNC GlobalEddie Bauer Inc. Seattle, WA, U.S.AWorked on Y2K project that was in testing phase and included COBOL, DB2, JCL, CICS.Performed the functional and integration testing and raised problem and change reports.Analysed, coded and tested new Cobol programs and JCLs. Tested JCL changes for CA-11Systems Analyst/Programmer (June 1998  April 1999) - ContractIBM Canada Ltd. Winnipeg, Manitoba, CanadaPerformed Analysis, Coding & Testing of Y2K projectQSAM/VSAM files, IMS and DB2 databases to identify date fields that need Y2K fix.Identified members in terms of their operations (batch, online, report, etc.) and type.Made code changes, prepared test strategies & test cases and performed unit testing.System Analyst/Programmer (April 1996  June 1998)Canada Safeway Ltd, Winnipeg, Manitoba, CanadaWas responsible for maintaining 6 Accounts & Finance systems.Handled emergency production problems which included: recovery of data, program abends, rescheduling production jobs with quick fixes during off-hours/nights.Designed DB2 tables, indexes, paths to correct/improve performance of complex programs.Designed Process Flow and Data Flow Diagrams, wrote program specs and documentation.Designed DB2 tables, indexes, paths to correct/improve performance of complex programs.Developed test plans and conducted program reviews and test reviews with project teams.