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Click here or scroll down to respond to this candidateKayla ZiglarHEALTHCARE PROFESSIONAL (CCMA)/ CUSTOMER SERVICESPECIALISTStreet Address Highway 51 Ariton, AL PHONE NUMBER AVAILABLE EMAIL AVAILABLEObjectiveKnowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport and fluent in medical office administration. Motivated to maintain client satisfaction and contribute to company success.ExperienceCargo, LLC Shipping Manager May 2024 Shipping and Receiving Logistics Management of Distribution CenterProfessional Development Break June 2023- May 2024 Novitas Solutions September2022- June 2023 CPT and ICD 9 & 10 coding Prior Authorization Registration and Scheduling Care Coordination Eligibility Verification and Insurance verification Change Healthcare Patient Access Representative May 2022- September 2022 Patient Registration and Scheduling Patient Monitoring Care Coordination Prior Authorization Insurance verificationHealthXL Patient Care Coordinator Jan 2022- Aug 2022 Prior Authorization Insurance and billing Icd 9& 10 coding Cpt coding Registration and SchedulingJackson Dawson Chronic Care CoordinatorOct 2021- Jan 2022 Patient Monitoring Prior Authorization Insurance claims Pre Certification Case ManagementActivus Connect Ambassador 2021-2021 Collected and analyzed client data Assisted clients in navigating website and client portal Developed professional relationships with clients Collaborated on job- related learning and skills Federal government contractSouthern Bone and Joint Specialists Medical Assistant Nov 2020- April 2021 Assisted physician in medical appointments Completed patient intake Daily inventory of medical supplies Prior Authorization Medical Records ManagementMCI Mass Markets Customer Service Representative jan 2021- oct 2021 Conflict Resolution Inbound and Outbound Calls Patient Registration and Scheduling Collaboration with Upper Management Meeting daily, weekly, and monthly call time limits Dale Medical Center Patient Registration Specialist march 2020-june 2020 Registration of patients Prior Authorization Insurance verification HIPAA Compliance Data Entry Medical Records Management CPT and ICD CodingEducationPD Law and Associates2023-2024Major: Medical CodingSteven- Hanegar College of Healthcare, AS Occupational Studies April 2021 Major: Medical Assisting GPA: 3.59Ashford University, BS Health and Human Services Dec 2018 Major: Public Health GPA: 3.7Skills & abilities Problem solving Communication Medical Records Management Data Entry Inbound and Outbound Call Center Microsoft Office 365 Adaptability Customer Service Healthcare support Medical office Medical Assisting Documentation HIPAA Compliance Fast paced telephone systemsReferencesGwen Ikner PHONE NUMBER AVAILABLETara Barlow PHONE NUMBER AVAILABLE/pre> |
