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Puyallup, WA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONALOperations and project/process management professional with ability to effectively produce and drive results with a calm disposition. Outstanding ability to multi-task, manage ambiguity and take on new challenges with little direction. Has a strong work ethic with excellent organizational, verbal, and written communication skills.An effective communicator and problem-solver, able to handle complex situations with diplomacy and integrity CORE COMPETENCIES Business Management Human Resource Operations Finance/Invoicing Policy Development Office Management Conflict Resolution Process Optimization Support StrategiesPROFESSIONAL EXPERIENCEOffice Manager 1st Fire Solutions, LLC Auburn, WA May 2015 August 2023 Director of Operations & HR AMAXRA, Inc. Redmond, WA March 2010 April 2014 Part-time Office Manager/Bookkeeper John L. Scott Real Estate Home Office Burien, WA Aug. 2008 Nov. 2009 Office Manager/Bookkeeper Transportation Systems, Inc. Tacoma, WA Aug. 2008 Mar. 2009 Human ResourcesResponsible for senior level decision making, including day to day management and strategic direction of the organization.Hired and aligned team by function to ensure flawless execution of contract with consultants, clients and onboarding $1.5 million to $7 million per year.Ensured HR plans support the needs of the business, but also flexible enough to cope with changes in the organization, as and when they occurred.Ensured all Job Descriptions were kept up to date, created new Job Descriptions as and when required.Ensured all policies and procedures were up to date and legally compliant.Reviewed staff salaries and made recommendations for pay raises in consultation with department heads, implemented any increases and promotions.Completed Paychex payroll accurately and to deadline. OperationsManaged the finance and invoicing processes assuring critical deadlines were met with a balanced budget.Managed execution of end-to-end business processes resulting in efficiency of workflow and cost saving to the company.Responsible for all invoicing withing the companyResponsible for updating QuickBooks records.Supervised and coached office personnel on a weekly basis. Office Manager/BookkeeperComposed communications, payroll, maintained employee files and handled confidential information.Responsible for quarterly taxes, accounts receivables and payables. Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL EXPERIENCE (CONTINUED)Researched and updated years of bookkeeping in QuickBooks resulting in a balanced budget.Converted office from Paychex to QuickBooks Accounting for in-house sourcing rather than external cost effective and saving for a small business.Executive and HR AssistantSupported business functions for the Regional Operations Manager, Chief Operations Officer and Chief Executive Officer including travel, agendas, meetings, and large company functions.Managed confidential files and tested prospective applicants.Prepared and issued complex communications to internal employees and external customers and vendors.Conducted special research projects.Compiled monthly sales/statistical reports for the ROM to present at the monthly company meeting. Business OwnerGrew client base from 3 to 25.Implemented more efficient processes for clientsFull charge bookkeeper with QuickBooks.Completed all general office tasks.EARLIER NOTEWORTHY EXPERIENCEExecutive and HR Assistant IndyMac Bank Bellevue, WA April 2006 Sept. 2008 Business Owner Kings Accounting Enterprise Renton, WA July 1996 April 2006 EDUCATION, TRAINING & CERTIFICATIONSBellevue CollegeHuman Resources Certification, Bellevue, WA - Fall 2011 Bellevue Community CollegeAA in Marketing Management, August 1996AA in General Business Management, June 1996One Year Certificate of Accomplishment in Paraprofessional Accounting, June 1996Six Month Certificate of Accomplishment in Bookkeeping, June 1996 |