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Title Human Resourcess, Customer Service
Target Location US-MA-Lawrence
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Woodburn DriveMethuen, MA Street Address
C PHONE NUMBER AVAILABLEemail: EMAIL AVAILABLEAs a semi-retired executive, I hope to finish my career in a role with more direct people contact. I have extensive experience with both strategic planning down to sorting mail in Facilities. I am open to all positions in all industries.EXPERIENCE:-Primary caregiver for elderly father 1/24  5/24-Securitas Security-Monitor operations of retail bank branch-File incident reports when necessary-Coordinate illegally parked cars towing-Uber Driver 3/19  current-Provide excellent customer service while transporting customers to desired destinations.-Completed over 3,500 rides.-Consistently rated 5 out of 5 on customer satisfaction questions.AERODYNE RESEARCH, INC. 3/22-3/23Human Resources Director-Manage Human Resource function at 80 employee research and development company.-Establish and review policies relating to human resource issues (i.e. job gradingsystem, annual promotions, and increases).-Manage overall benefit package including negotiating all contracts for annualrenewal process for all health and welfare plans.-Maintain vendor relationships with several external resources.-Research, make recommendations and implement new benefit programs.-Serve as employee relations counselor to assist employees with personal andwork related issues.-Participate in formal disciplinary discussions including development ofcorrective action plans, verbal and written warnings and terminations.LAWRENCE FAMILY DEVELOPMENT 8/18  10/21Human Resources Director-Manage Human Resource function at multi division non-profit agencysupporting 150 employees.-Develop annual corporate training curriculum for managers, supervisors andstaff.-Establish and review policies relating to human resource issues (i.e., job gradingsystem, annual promotions and increases);-Manage overall benefit package including negotiating all contracts for annualrenewal process for all health and welfare plans.-Maintain vendor relationships with several external resources.-research, make recommendations and implement new benefit programs.-Serve as employee relations counselor to assist employees with personal andwork related issues.-Participate in formal disciplinary discussions including development ofcorrective action plans, verbal and written warnings and terminations.-Organize various corporate functions including annual employee events.-Participate in setting organizational structure for non-profit and educationpositions including career pathing.-Serve as primary contact for member complaints through resolutionJEANNE DARC CREDIT UNION 3/05-12/17Human Resources Director-Oversee Human Resources, Retail Branch Network, including Branch security and Member Call Center including strategic planning at the corporate and department level.-Responsible for administration and overall operation of Human Resource Department supporting 240 employees, for the $2 billion credit union.-Approve corporate training curriculum for managers, supervisors and staff.-Review and establish policies relating to compensation issues (i.e., job gradingsystem, annual promotions and increases);-Manage overall benefit package including negotiating all contracts for annual renewal process for all health and welfare plans.-Present to Board of Directors on issues including Ethics, EEO/AA.-Act as Ethics Officer and EEO/AA Officer for Credit Union.-Serve as employee relations counselor to assist employees with personal andwork related issues; participate in formal disciplinary discussions including terminations.-Oversee 8 branches and Call Center (100 emps) including strategic planning in Retail arena.-Manage internal security functions including branch guards-Develop and implement sales and service strategy for retail system-Set organizational structure for retail including career pathing.-Develop department disaster recovery plan.BOSTON FEDERAL SAVINGS BANK 8/97-3/05Human Resources ManagerCOLONIAL INVESTMENT SERVICES, INC., 7/91  8/97Human Resource Generalist 12/93-1/96, Denver, COQualified Plan Marketing Consultant 7/91-9/92, Boston, MAEDUCATION: University of Massachusetts, Amherst, MABA, Communications Studies, 1986.AFFILIATONS:Vice-Chair Greater Lowell Community Foundation 2012-2016Director, CCUA Social Responsibility Committee 20015-2017Director, The Wish Project, Lowell, MA 2007-2010Methuen Zoning Board of Appeals, Voting Member 2000-2003First Church Congregational., Historical Comte Member 2002-2006

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