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Click here or scroll down to respond to this candidateCandidate's Name
Middletown DE Street Address , United States.Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLEBusiness Analyst/Scrum Master/Product OwnerSeasoned Business Analyst, a Strategic Product Owner, and an adept Scrum Master of over Ten (10) years experience with stints in various industries cutting across E-Commerce, Retail, Finance, Manufacturing, Healthcare, and IT industries.I am known for delivering innovative solutions that meet and exceed business objectives through requirement analysis, problem solving and stakeholder management. Proficient in Agile Methodologies and tools such as Jira, Confluence, Teams, and Slack with strong communication, interpersonal and peoples skills, meticulous attention to details and ability to organize effectively.Passionate about driving business transformation, I am equipped with the strategic mindset, technical acumen and leadership finesse required for every project ensuring tangible success and enduring values while still keeping focus on the business goals of the organization. Skills and Core CompetenciesStakeholder Management Critical Thinking Problem Solving Requirement Elicitation skills MS Office Documentation and Reporting Good Communication skills Interpersonal skills Product Management User Acceptance Testing Adaptability Data Analysis Project planning &scheduling Gap Analysis Multitasking ToolsJira Confluence SAFe Agile SnagitLucid Chart RTC Magento SharePointMS Office Rally CRM MS TeamsZoom Miro Balsamiq wireframes SlackUse Case Skype 4 Business Visio WebExWork ExperienceMAY 2017 TILL DATEBusiness Analyst/Scrum Master- Infosys NEW YORK Serving as the point of contact across diverse business concerns for coordinating with clients, business users, and stakeholders to establish Agile and Scrum frameworks, and define cross-functional requirements for data product development, ensuring the seamless implementation. Lead requirements gathering sessions with stakeholders across various industries to understand their business needs and translate them into user stories, acceptance criteria, and product backlog items. Collaborate closely with Product owners, Development teams, and Stakeholders to prioritize and refine product backlog items, ensuring alignment with strategic objectives. Utilize data analysis techniques to identify trends, patterns, and insights to drive informed decision-making and improve business processes. Act as a liaison between technical and non-technical teams, fostering effective communication and collaboration to drive project success. Facilitate agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely project delivery and alignment with business goals. Conduct comprehensive business analysis to identify opportunities for process improvement, cost reduction, and revenue enhancement within the business domain. Collaborate with cross-functional teams to define project scope, objectives, and success criteria, ensuring alignment with organizational goals. Proactively identifying and addressing issues and risks to minimize project delays and mitigate potential impacts on project delivery. Conduct training sessions and workshops on agile principles, practices, and tools to promote a culture of continuous improvement and knowledge sharing. KEY ACHIEVEMENTS Implemented Agile methodologies and acted as a Scrum Master, leading efficient sprint planning, daily stand-ups, and retrospectives, which significantly enhanced team collaboration and productivity. Utilized proactive requirement gathering techniques to translate business needs into user stories and acceptance criteria, resulting in significant reduction in project delivery time. The implementation of Agile methodology across the business concerns which reduced project time delivery was applauded and recognized to have ultimately reduced the cost of project to considerably. Boosted client satisfaction through proactive communication and regular project updates, fostering stronger client relationships and alignment with project objectives. JUNE 2011 APRIL 2017Business Analyst/Product Owner Enterprise Rent-A-Car NEW JERSEY Conducted thorough analysis of sales and marketing data to identify trends, patterns, and opportunities for revenue growth. Defined the vision and strategy aligning it with the goals of the business that involves understanding market needs, customer preferences, and business objectives. Worked closely with sales and marketing teams to develop and implement strategies to increase market share and improve customer retention. Collaborated with IT teams to define and prioritize system enhancements and new feature requests, ensuring alignment with business goals. Served as the primary point of contact for stakeholders, keeping them informed about the product's progress, gathering feedback, and managing expectations. Prioritized items in the backlog based on value, risk, and dependencies by ensuring that the team works on the most important features that deliver the most value to the business and its customers. Collaborated with the development team during iteration or sprint planning sessions so as to determine which backlog items will be worked on in the upcoming sprint which involves negotiating scope and ensuring that the team commits to a realistic amount of work. Provided ongoing support and training to end-users to facilitate successful adoption of new systems and processes. Identified areas for process improvement within rental operations, customer service, inventory management, or other business functions. Provided ongoing support and training to end-users to facilitate successful adoption of new systems and processes. Developed and maintained reports and dashboards to track key performance indicators(KPIs) and provide insights to stakeholders.KEY ACHIEVEMENTS Transformed Identity Verification in Enterprise Car Rentals for Enhanced Security. Developed Automated Solutions and Technology for dealership which involved Automated Rental Management System (ARMS) that encompasses electronic reservations, authorizations and extensions, flexible scheduling, digital invoices. Automated Replacement Rentals process for Accidented rented vehicles which allows customers to request a replacement without having to call or visit a location. Developed and enhanced processes across different units namely Sales, Marketing, Human Resources, Billing and Customer Service.Education/ Certification Bachelor of Science (Industrial Chemistry), University of Ibadan Certified Scrum Master Master (CSM) Certified Scrum Product Owner (CSPO) Diploma in Leadership |
