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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAustin, TXC O N T A C T P R O F I L EE X P E R T I S EE D U C A T I O NW O R K E X P E R I E N C EServiceNowProject PlanningMicrosoft ProjectQuality AssuranceAA, Associate of Arts in BusinessAdministrationLone Star College - CyFairHouston, TXDigital Marketing SpecialistFreelanceExecuted thorough quality assurance procedures to ensure website functionality, performance, and design integrity. Conducted comprehensive testing and troubleshooting to deliver flawless user experiences and maintain project alignment with organizational standards.Developed and implemented tailored SEO strategies for clients on Upwork and Fiverr, enhancing online visibility for e-commerce brands and micro-SaaS startups.Applied advanced SEO techniques to optimize meta tags, product pages, category pages, and website structure, improving online visibility and performance.Performed regular site audits with SEMrush to identify and resolve technical SEO issues, improving on-page search engine optimization. Leveraged data-driven insights from Google Search Console and Google Keyword Planner to track keyword performance and monitor site health. Managed ad campaign budgets effectively to optimize spending and maximize return on investment (ROI).2023-2024Dynamic professional with a robust background in project management, client relations, and digital marketing. Experienced in managing diverse projects, from budgeting and revenue optimization to delivering exceptional results across various initiatives. Seeking a challenging new role to apply my expertise and drive growth while advancing within the organization.L A N G U A G E SEnglishFrenchK H A D I D J A C H E R I FP R O J E C T M A N A G E M E N TProject Management CoordinatorFacebook (Meta)Utilized JIRA as the central project management tool to plan, track, and manage project tasks, timelines, and deliverables.Onboarded sellers, created affiliate tasks and created legal agreement documents for clients such as NFT, TPA and beta agreement. Recorded issue loggings into scaled issue forms and tasks for qualitative testing.Facilitated seamless communication among clients, product teams, engineers, and project managers to prioritize project requirements effectively. Worked with 200 clients at a time with budget brackets upwards to $800k and helped directly activate 2.1M in revenue for shop ads. Managed and prioritized resolving tickets within a 24-hour SLA turnaround timeframe.Conducted rigorous QA testing on ad creatives, landing pages, and campaign tracking to ensure accuracy, functionality, and optimal user experience. Managed Facebook ad campaigns across multiple industries for diverse clients. 2022-2023Keyword ResearchTime ManagementAdvanced Excel SkillsCRM (e.g., Salesforce)Office 365 & SharePointDigital Ads ManagementAgile/Scrum MethodologiesClient Relationship ManagementPHONE NUMBER AVAILABLEEMAIL AVAILABLEAustin, TXC O N T A C TK H A D I D J A C H E R I FP R O J E C T M A N A G E M E N TW O R K E X P E R I E N C EC E R T I F I C A T I O N SCertifications listed hereProject Coordinator/ Business AnalystAmazon (Whole Foods)Managed the OrchardNow Administration queue, overseeing ITIL processes including incident, change, and problem management, ensuring compliance and efficient resolution.Leveraged ServiceNow for stakeholder engagement and multitasking across projects, aligning with objectives, timelines, and fulfilling enhancement requests in the UAT environment.Produced accurate and insightful project performance reports using Microsoft Excel to highlight key achievements, risks, issues, budgeting and mitigation strategies to keep executive managers informed.Reviewed, revised, and maintained Knowledge Base Articles (KBAs) and related documentation in OrchardNow.Managed Active Directory (AD) access groups and collaborated with Workday, a cloud-based HRIS software platform, to support comprehensive HR management.2018-2020Product Manager/ Business SpecialistAppleManaged end-to-end product lifecycle, optimizing technical systems and tools to enhance operational efficiency and drive revenue growth in alignment with business objectives.Strategically developed and executed tailored marketing strategies for a range of B2B and B2C clients, leveraging cross-functional teams to drive impactful campaigns and deliver measurable business outcomes. Initiated lead generation and nurtured relationships through various channels, cultivating a strong pipeline of prospects and strategic partnerships. Monitored key performance indicators (KPIs) and business metrics to track product performance and identify areas for improvement. Led a team to develop and execute innovative product strategies, surpassing sales targets, driving market growth, and enhancing customer satisfaction. Conducted workshops for customers and business owners, teaching them how to effectively use Apple products to improve productivity and enrich their personal and professional lives.2014-2017