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Title Operations Manager Customer Care
Target Location US-AL-Athens
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ACCOMPLISHMENTSSKILLSWORK HISTORYCandidate's Name
MILTON, KY 40045PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated Facilities Operations Manager bringing 26 years of experience in energy management and building systems, including mechanical, security, automation and HVAC. Excellent leadership skills with proficiency in developing relationships, building consensus and leading positive organizational change. Collaborated with team of 6 in the development of BHAG fountain upgrade at 160 store. Supervised team of UP to35 staff members in 6 states. Achieved replacement of 400 FCB drink units in 200 stores over 6 states by completing replacements with accuracy and efficiency.Documented and resolved Ice machine productivity which led to meeting all needs to our guest.. Used Microsoft Excel to develop inventory tracking spreadsheets. Building InspectionsScheduling and PlanningBlueprint InterpretationStructural SystemsMicrosoft PowerPointSupervision AbilitiesUser ExperienceEmployee SupervisionComplex Problem-SolvingFacility Safety ManagementFacility OperationsTime ManagementService PlanningInventory ProcurementSystem InspectionsCost-Reduction MethodsCustomer CareJob AssignmentsSupplier Contracts ManagementDaily Progress ReportsActive ListeningService Contract ManagementMicrosoft ExcelTeam DirectionMicrosoft Internet ExplorerEquipment Maintenance and InstallationShipping and ReceivingVendor Performance ManagementMachine SetupsOperating PracticesBuilding UpkeepTeam MeetingsEquipment EfficiencyMaintenance RequirementsCarbon Monoxide DetectorsElectrical SystemsSpace PlanningOSHA RequirementsThorntons IncFacilities Manager // Louisville, KY // October 1996 to January 2022 Responded to building emergencies and managed repairs. EDUCATIONAFFILIATIONSCERTIFICATIONSInvestigated problems and determined appropriate remedies. Interviewed, hired and trained qualified maintenance employees. Drove continuous improvement of processes and systems operation. Controlled expenses to meet budget requirements.Maintained HVAC, temperature control, electrical and building automation systems. Analyzed building control and HVAC system performance and recommended improvements. Performed start-up functions on systems based on project plans, specifications and contract documents.Managed projects totaling $500,000 in Per YearCoached and mentored associate installation specialists in system installation. Evaluated facility operations and personnel for safety and health regulations compliance. Supervised staff of up to 35 in day-to-day activities. Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.Conducted every month inspections of facility grounds, external structure, systems, and equipment.Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.Supervised 3 team members throughout redesign and renovation process. Tracked and documented operational and financial records to perform 1996-2022 analysis of performance and costs.Interstate FixturesCarpenter Journeyperson // Louisville Ky // January 1990 to February 1993 Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.Followed established job site safety regulations and maintained safe and clean work area. Planned and executed work with proper tools and materials to maximize productivity. Completed installations of building structures, trim, flooring and cabinetry. installed case work for Barnes and NoblesOrganized project work by reading blueprints and assessing job specifications to determine optimal plans.High School DiplomaSan Dimas High School // San Dimas, CAFreemasonRFMP (Retail Facility Management professional)HVAC/R Training - 1993-202TWIC Card (Transportation Workers Identification card) Powered Industrial truck class 4 (OSHA)WOOD BOWL TURNINGOSHA 10 Hour General Industry safety and healthScotsman Ice maker certified service TechHoshizaki Ice maker certified service TechCopeland compressor tear down class. 1996 and 20010 I started turning wood bowls as a past time and to help with every day stress.

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