| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Flint Dr.Memphis, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARY:Dedicated service-driven customer service professional qualified by over 40 years in Customer Service. Management and Sales experience over 15 years. Recognized for my ability to build lasting client relationships while maximizing quality. Organized and well-spoken with the ability to provide a professional manner with razor sharp efficiency. Ability to communicate with all levels of customers and personnel. Possess well-developed administrative abilities. Proven ability to establish rapport with clients and exceed company goals. Reliable and able to maximize positive results through effective conflict resolution techniques.CORE COMPETENCIES:Prioritization SkillsTime ManagementDecision MakingExtremely productive in high volume, high stress environmentEye for detailAbility to meet deadlinesSelf-starter with a can-do-attitudeUnderstanding the needs of callersPhone EtiquetteMulti-TaskingMulti-line SwitchboardCall ControlSales ForcePROFESSIONAL EXPERIENCE:Lamb & Associates Packaging, Inc. Memphis, TN 2018 - PresentCollections Specialist/Customer Service Representative/Sales SupportCreate Purchase Orders to order product for the customersCreate Delivery Receipts for delivering the product to the customersReceive Product Into our system once receivedAnswer CallsFiling Paperwork for Purchase orders, delivery receipts and serviceCollections Contact customers on past due paymentsRandstad US Staffing and Recruiting Memphis, TN 2018 - Nov 2018Administrative AssistanceCreated Purchase Orders for ordering product for the customersOrganized and filed purchase order paperworkKelly Services Memphis, TN 2017-2018Substitute TeacherAssisted at schools where neededRobert Half Memphis, TN 2016 - 2017St . Jude-Specialist IIProvided information to customersReceived donations from customersUpdated customers files and sent material as neededRandstad US Staffing and Recruiting Memphis, TN 2014 - 2016Placed at companies that needed a strong, skilled customer service, management, or sales person who could step in quickly, adapt to processes, and generate results.Provided receptionist administrative supportOperated multi-line telephone systemDetermined purpose of callers, forwarded calls to appropriate personnel and departmentsAnswered multi-line telephone, order entry and problem resolutionResponded to customer request, communicated serviceRecommended action plans for improvementAnalyzed data and implemented new strategies to achieve desired goalsManaged medical and payroll account processes for two top accounts including route analysis, and special delivery requestInventory tracking and paperwork reconciliationCoached and developed driving fleet to meet customers expectationsSuntrust Bank Memphis, TN 2013 - 2014Client Service ManagerProvided excellent customer serviceDirectly managed and coached all branch teller teammatesResponsible for team performance in various measuresTracked and provided monthly coaching with tellers to improve performance and achieve desired resultsConducted interim and annual reviewsManaged staffing needs and assisted in recruitment and placement of new hiresAssisted Branch Manager with leadership responsibilitiesStepped in as second in command during Manager absencesHope Credit Union Memphis, TN 2012 - 2013Member Service RepresentativeResponsible for a wide variety of teller, administrative, customer service, and clerical dutiesAnswered telephone, and filingAdhered to branch procedures, open accounts, and completed wire transactionsAssisted branch personnel with special projects as neededRegions Bank Memphis, TN and Tupelo, MS 2001-2012Branch Service Leader, TN 2 yearsBranch Service Leader, MS 9 yearsManaged branch and teller team performanceGenerated and reviewed daily stats and reports, and monthly auditsCoached tellers to performanceReviewed and resolved any account discrepanciesMeet customer needs and expectationsCoached tellers to achieve key objectivesSKILLS AND TRAINING:Microsoft Office (Word, Excel, Outlook, Pivot Tables)Computer Operating and Navigating SkillsPractical Customer Service SkillsAdvanced Customer Relationship SkillsConflict resolutionRelationship SellingPhone EtiquettePerformance ManagementEffective Time ManagementSalesforceEDUCATION:Carver High School, Memphis, TNH.S. Diploma, Business and General SubjectsNational Honor Society 3.0 GPAMathematic Club600+ Hours of Continuing Education in Business Administration on the Job training |
