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Candidate's Name
E Valley Ranch PkwyIrving, Texas Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective:Detail-oriented and newly licensed Claims Adjuster with a proven track record in risk assessment, dataanalysis, and process improvement. Adept at working collaboratively in fast-paced environments todeliver accurate results. I am seeking an opportunity to leverage my skills and knowledge in a ClaimsAdjuster role.Professional Experience:Claims Analysis Specialist IIMR. COOPERJune 2021 - March 2022- Collaborated with claims department, managing default management investor reporting.- Enhanced corporate and functional dashboards, ensuring accuracy and timely delivery.- Gathered and synthesized requirements for reporting and analytics within the Claims and Loss Analysisdepartment.- Implemented scalable solutions to improve processes and identify business risks.Senior Representative, Loss PreventionALLY FINANCIALJanuary 2019 - April 2021- Conducted timely review and routing of reports to relevant departments.- Built strong peer-to-peer relationships to meet operational needs.- Proficient in data entry, reporting, analysis, inventory audits, and reconciliations.- Responded promptly to supplier and partner requests, resolving issues efficiently.- Excelled in high-volume environments, meeting cycle time and accuracy requirements.- Supported various business and department-level projects, including leading weekly huddles.Contract ProcessorALLY FINANCIALApril 2017 - January 2019- Ensured compliance with pricing, policy guidelines, and state-specific requirements for funding newcontracts.- Consistently exceeded funding goals, maintaining a 0% error rate.- Recognized as a top performer, receiving multiple awards for outstanding achievements.- Proficient in fraud detection and collaboration with dealers, sales, and underwriting teams.- Provided training and mentoring to peers.Workout SpecialistALLY FINANCIALMay 2015 - April 2017- Collaborated with underwriters and other Loss Mitigation departments to offer account modifications.- Handled repossessions and customer interactions, ensuring compliance with company policies.- Managed document imaging and paperwork processing.- Negotiated payment arrangements and served as a Subject Matter Expert.Loss Mitigations/Account Resolution SpecialistALLY FINANCIALOctober 2012 - May 2015- Specialized in resolving delinquent auto loans, exceeding daily call targets.- Utilized computerized systems for tracking and troubleshooting.- Assisted in training and mentoring new hires and provided supervisor call backs.Loss Mitigations/Quality Specialist 3JP MORGAN CHASEAugust 2011 - October 2012- Specialized in mortgage account resolutions, ensuring compliance with company policies.- Conducted audits and compiled documentation for account modifications.- Corresponded with the IRS for borrower tax information.- Maintained accurate records while achieving quality and productivity standards.Computer Knowledge:- Microsoft Word, Excel- AS400, SHAW, CRM- Sales Force, CARS, OSCAR- Dealer Track, Lexis Nexis, SCRA- Microbilt, Work number, ODM, Fast Data- Microsoft Outlook, Skip TracingEducation:High School graduate from Steilacoom High1st Choice Certification (Licensed Claims Adjuster)