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Click here or scroll down to respond to this candidateCandidate's Name
Hilliard, OH Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLE Senior Sales Management LeaderExceed Revenue & Cost Savings Targets Improve Operational Efficiency Expertise in strategic marketing and outside sales, business development, and establishing motivated workplace cultures. Skilled at conflict resolution, decision making, and morale building. Track record of consistent growth and market share increase through operational efficiencies, organizational processes, strategic relationship building, and brand awareness. People person foremost, relating to client and employee and building trust for long-term partnership. Strategic thinker, astute analyst, and creative problem solver.Expertise includes:Professional ExperienceShaffer Distributing Company, Columbus, OHDirector of Sales, North America 2023 - 2024 Expanded revenue 9% by creating specialized pricing plans, direct competition awareness, leveraging specific bulk purchases, and implementing enhanced targeted sales training. Grew overall business 10% by designing customer satisfaction program, securing Account Purchase Agreements, and executing new marketing strategy to gain new business and grow existing business. ENTERPRISE HOLDINGS INC, Columbus, OHCorporate Area Manager, Central / Southeast / Southwest / Columbus OH 2016 - 2022 Controlled P&L and daily operations for 12 locations and over 70 employees. Managed sales teams for corporate, insurance, body shop, and dealership segments. Designed training programs for both outside and inside sales. Devised and facilitated key training programs for entry level employees. Expanded revenue 16% ($2M) by creating daily pricing, competition awareness, product utilization plans, and implementing enhanced sales training. Boosted operational profit 41% ($3M), developing and implementing cost reduction programs, enhancing fleet utilization plan, and designing employee staffing models adapted to location size. Led team to earn Exceptional Achievement Award, outpacing global company performance in customer satisfaction, growth, and profit through creation of monthly management P&L meetings focused on goal setting for all organizational levels. Grew overall business 314% by securing Preferred Partner Agreements with referral sources, and developing and implementing marketing strategy to develop new business. Increased full-time and part-time retention 60% by developing and accelerating onboarding training programs for all job groups, and executing monthly 1-on-1 training and feedback plans to boost employee satisfaction and performance. Advanced customer satisfaction performance 10% by developing and executing customer service improvement plan, coaching all employees for consistency, and standardizing customer service non- negotiables. Marketing & Outside Sales Profit & Loss (P&L) Management Risk Management Account Management Process Development Development & Training Strategic Planning Compliance Management NegotiationCandidate's Name EMAIL AVAILABLE Page Two ENTERPRISE HOLDINGS INC (Continued)Corporate Tri-Brand Area Airport Market Manager, Dayton OH 2013 - 2016 Headed P&L and daily operations for 3 onsite brands (Enterprise, National, and Alamo Car Rental), Dayton Service Center, and over 100 employees within airport market. Managed sales team for corporate, fleet, leisure, and mechanical service center. Achieved #1 worldwide customer satisfaction score of 94% within airport markets for National Car Rental through development and implementation of customer satisfaction improvement plan, training teams, and standardizing customer service processes. Negotiated and won Dayton airport bid, increased presence onsite, secured additional real estate, and reduced minimum annual guarantee, advancing airport market share 17%, adjusting revenue rate review plans, and improving customer satisfaction performance 7%. Guided Dayton airport team to overall number 2 airport ranking in North Central United States, exceeding revenue target goals 4%, customer satisfaction performance 7% by conducting performance improvement training and employee-led town hall meetings to engage all job groups. Attained 64% improvement and 100% participation for employee United Way contribution program by scheduling 1-on-1 meetings with over 100 employees to review program benefits, and impact employees would make on local community through participation.Corporate Area Manager, Northwest, Columbus, OH 2007 - 2013 Managed P&L and daily operations for 10 locations with more than 50 employees. Led sales teams for corporate, insurance, body shop, and dealership segments. Created training programs for both outside and inside sales. Developed and facilitated key training programs for entry level employees. Turned around underperforming area to number 11 ranking in North Central United States by exceeding revenue target goals 4%, increasing customer satisfaction 6%, facilitating performance improvement training, and conducting employee 1-on-1 meetings to increase engagement. Led team to win Exceptional Achievement Award, outpacing global company performance in customer satisfaction, growth, and profit through creation of monthly management P&L goal-setting meetings. Received Area Manager of year award for overall balanced and top performance in employee retention, customer satisfaction, business growth, and profits through structured P&L training, employee engagement, and market share procurement. Achieved #1 North Central United States Dealership referral growth of 117% through detailed profit enhancement meetings with key decision makers in Northwest Ohio dealership market. Obtained more than 60 Preferred Provider Agreements with dealership and body shop referral sources through detailed marketing program, training employees on facilitation of Preferred Provider Agreements, and executing throughout Northwest Ohio.EducationBachelor of Arts (BA), English, minor in Political Science, Ohio State University, Columbus, OH Certifications and TrainingAccount Management Sales Process Marketing Sales Management Customer Retention Direct Sales Business Development Business to Business Sales Operations Leadership Customer Service MentorshipSoftware SkillsMicrosoft: Word, Excel, PowerPoint, Outlook, Teams, Prism, SVT, Workday, Game Plan |
