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Click here or scroll down to respond to this candidateCandidate's Name
HAGINSEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Junction Dr. Apt 229Annapolis Junction, MD Street Address
SKILLSAccurate and detailedFlexible Works well under pressureCustomer Service-orientedOrganizedExcellent communication skillsDependableCritical thinkingMotivatedCommitted team playerResourceful and dependableMedical TerminologyPayroll Editor (Kronos)Insurance VerificationInsurance AuthorizationRevenue CycleCentral SchedulingEDUCATIONTesst College of TechnologyBeltsville, MD 2004Medical AssistantSeward Park High SchoolNew York, NY 1984High School DiplomaCERTIFICATIONSMicrosoft Excel, I & II, PowerPoint, Microsoft Office WordPROFESSIONAL SUMMARYEnthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments and effectiveness of training. Comfortable with remote training technology and methodologies.WORK HISTORYLifeBridge Health Sinai HospitalRevenue Cycle and Development Trainer (Corporate)Baltimore, MD 01/22 CurrentConducts high-level new hire training for all LifeBridge facilities: Northwest Hospital, Carroll Hospital, Grace Medical Hospital, and Sinai Hospital.Conduct quality training for Patient Financial Clearance.Conduct quality training for Patient Experience and Customer Service.Conduct online training and in-person training for new hires.Proficiency in presentation and training resource development.Ensures the effective delivery of departmental training that allows learners to complete functional tasks.Regularly create and develop training material for new hire training: manuals, modules, assessments, class exercises, learning games, job aids, and facilitator guides.Publishes Departmental newsletter.Creates a Knowledge Bridge for updates and changes.Assign annual refresher modules.Maintain HIPAA (Health Insurance Portability & Accountability Act) compliant with Federal and State Rules and Regulations.Provides transformational customer service.Claims processing and Cash postingLifeBridge Health- Northwest HospitalED/Admitting Auditor Trainer (Patient Access)Randallstown, MD 01/2015 01/22Worked on various patient account corrections in the Cerner Revenue Cycle.Patient Access lead for testing, training, and implementation of Imprivata System (palm scanning)Participated in various Cerner application project implementations.Completed monthly registration audits for quality, accuracy, and completion.Process payroll (Kronos) in lieu of Patient Access Director ED (Emergency Department) Manager.Managed various audit reports: Discharge report, Amerigroup insurance report, Pre-In/Pre-Out report, backlog report, and Admit Date and Time report.Ordered and distributed office supplies while adhering to a fixed departmental budget.Processed cash, check, and credit card payments rapidly and accurately to patients accounts.Participated in providing 24-hour on-call coverage in collaboration with Leadership.Managed departmental schedule for adequate coverage and time off requests.Conduct formal departmental training for all new hires: Admitting & ED registration.Conduct departmental refresher training quarterly for Admitting & and ED registration.Review and edit all training materials for accuracy and policy compliance.Registered Outpatient, Central scheduling. and Emergency room patients.LifeBridge Health- Northwest HospitalAdministrative Team Lead (Patient Access)Randallstown, MD 07/2013 - 01/2015Conduct daily management rounding in all patient registration areas: Emergency Room, Bed Control (Admitting), Outpatient department, and Central Scheduling department.Oversaw daily operations for a team of forty-seven employees.Ordered and distributed office supplies while adhering to a fixed office budget.Oversaw the day-to-day processing of payroll (Kronos).Prepared monthly time and attendance audits.Managed departmental schedule for adequate coverage and time off requests.Conducted interviews with candidates.Arranged date and time for an interview with the candidate,Prepared and distributed the Daily Census and Daily Census by Zone Reports.Prepared and distributed the month-end reports.Assisted with Emergency Room patient registration.Assisted with Outpatient patient registration when with Bed Control. (Admitting).Assist with scheduling patients for ancillary departments.Participated in providing 24-hour call coverage in collaboration with the night Lead Registrar.Participated in Cerner implementation as a Super UserTrainer for ER Registration, Bed Control (Admitting), Outpatient Registration, and Central Scheduling.LifeBridge Health- Northwest HospitalED Lead Registrar (Patient Access)Randallstown, MD 05/2011 - 07/2013Conduct daily management rounding in the patient registration area and emergency room.Prepared and distributed the Daily Census and Daily Census by Zone reports.Prepared and distributed the monthly reports.Completed monthly registration audits for quality, accuracy, and completion.Assist with Emergency room patient registrations.Assist with Bed-Control (Admitting).Assist with scheduling patients for ancillary departmentsCerner System ImplementationInterim Patient Access to ED Supervisor for 10 monthsMedStar Health- Montgomery General HospitalLead ER RegistrarOlney, MD 10/2005 - 05/2011Official Trainer for Outpatient, Emergency Room, and Admitting new hire registrars.Prepared patient charts, pre-admissions, and consent forms, as necessary.Registered and admitted patients for hospital services.Participated in providing 24-hour on-call coverage.Collected patients co-pay with a goal of $500.00 a week.Served as liaison between clinical and administrative staff.MedStar Health- Montgomery General HospitalUnit ClerkOlney, MD 03/2004 - 10/2005Answered multi-line telephone systems, provided information, and directed calls.Managed a multi-line phone system and pleasantly greeted all visitors.Entered physician orders into the computer and Kardex efficiently and without errors.Prepared admissions charts and scanned records.Transcribed patients vital signs and lab work into the computer. Prepared patient charts accurately and neatly.Faxed lab results to consulting physicians.Kept the reception area clean and neat to give visitors a positive first impression.Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before they depleted.Arranged discharges and patient transportation.Charted vital signs and added telemetry strips to charts.ACCOMPLISHMENTSCharter Member of Toastmasters International since September 2018COMPUTER SOFTWAREMedipac, Awarix, Powerchart, Health Pay 24, Novell, Invision, Clinician View, GroupWise, Outlook, Midas, Cerner, PM Office, FirstNet, Revenue Cycle, Discern Analytics 2, Clearwave, Experian, Appointment Plus, Publisher, Phreesia, Athena. |
