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Title Customer Care Representative
Target Location US-IL-Chicago
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 Candidate's Name
Monroe, NJ Street Address
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE EDUCATION
Rutgers University   May Street Address
School of Arts and Sciences and Edward J. Bloustein School of Planning and Public Policy (Honors)Minor in Biological Sciences | New Brunswick, NJ      Relevant coursework: Global Health Perspectives, Research Methods, Epidemiology, Health Care Systems, Biology,
Chemistry, Organic Chemistry, Biochemistry, Microbiology
      Administrative secretary for Rutgers Pre-Physician Assistant club      Greek Affiliation with Phi Sigma Sigma Sorority, Events Coordinator for Rutgers Pakistani Student Association    American Heart Association BLS 						                       November 2021    Medical Scribe Certification 							                       June 2022
WORK EXPERIENCEMedical Transcriptionist	   	 Edison, NJHackensack Meridian Health JFK Hospital - Neuroscience Institute                                                         Nov 2023   Present      Meticulously communicated neurology pathology reports, ensuring accurate documentation of clinical data relative to diverse neurological medical conditions      Collaborated with healthcare professionals to capture and convey intricate medical impressions from various diagnostic imaging modalities, including MRI, CT scans, and X-rays, contributing to comprehensive health and patient records      Implemented privacy protocols in handling medical information and maintained accurate documentation of patient information to support neurological researchMedical Assistant/Medical Scribe 	       Colonia, NJSahni Rheumatology                                                                                                                    June 2022   October 2023      Collaborated with rheumatoid healthcare professionals to optimize the setup of exam rooms, focusing on specialized equipment for the assessment of patients with arthritic pain and rheumatological considerations      Implemented rigorous equipment sterilization procedures, upholding the highest standards of safety for injections and blood work, aligning with public health protocols      Contributed to efficient diagnostic processes by previously sustaining patients' medical progress after each visitMedical Assistant                                                                                                                                              Somerset, NJAura Dermatology                                                                                                                                Jan 2021   May 2022      Demonstrated precision in reviewing patient information and Electronic Medical Records (EMRs), ensuring meticulous record-keeping of continuous treatment services
      Implemented a comprehensive insurance verification process aligning with financial transparency in treatment services.
      Clinically executed preventive care initiatives on skin treatment alongside medical professionals
      Engaged in community outreach programs participating in skin health awareness campaigns facilitating health education sessions to promote dermatological well-being within the local communityMedical Scribe/Medical Assistant	       Piscataway, NJFamily Foot and Ankle Specialist   	May 2021   Feb 2022      Exemplified meticulous attention to detail in updating patients' History of Present Illness (HPI) and Chief Complaint (CC), musculoskeletal exam, diagnosis, and plan ensuring precise medical records      Presented annual medical record keeping to view epidemiological changes in diagnosis within population, race, ethnicity, and socioeconomic status
      Managed appointment scheduling for new and existing patients, optimizing clinic efficiency to enhance accessibility to healthcare services
Alumni Donations Associate (Remote)
Ruffalo Noel Lev 	Jan 2020   June 2020      Involved in strategically articulating the impact of alumni donations including advancements on public health agendas at Rutgers University with research funding and scholarships supporting aspiring medical and public health professionals      Effectively communicated the mission of Rutgers University s program to promote advancement services in public health through educational opportunities and financial supportVOLUNTEER EXPERIENCEStudent Assistant 									Edison, NJ
Hackensack Meridian Health JFK Hospital     						Sep 2019 - Apr 2022
      Played a pivotal role in enhancing patient experiences by optimizing hospital bed management and facilitating patient check-in/check-out procedures improving patient care and operational effectiveness      Grasped effective diagnosis procedures within the Neuroscience unit, focusing on patient procedure tracking and advancing patient objectives as per the meticulous exam notesSecretary 									            New Brunswick, NJ
Rutgers Pre-Physician Assistant Club   							Sep 2020   Jan 2023      Orchestrated inclusive social events to foster a supportive community for aspiring Physician Assistants      Played a pivotal role in providing vital resources on the path to PA school acceptance, contributing to the development and success of future healthcare professionals      Established a platform to facilitate student engagement with distinguished Physician Assistants, creating opportunities for mentorship within the healthcare communityStudent Volunteer								      	   Pennsauken, NJ
AZ Dental Spa   									        June 2021   August 2023      Assisted dental professionals with clinical operations, demonstrating proficiency in retrieving instruments while offering procedural assistance.      Executed meticulous sterilizing procedures for dental equipment and tools while meeting strict infection control guidelines.      Acquired firsthand knowledge of dental practices through ethical observation between medical professionals and patients
Community Outreach Coordinator (Remote)					         Rolling Meadows, IL
Human Development Foundation of North America						Jan 2022   Nov 2022      Administered detailed surveys to assess challenges faced by various communities to allow proper assistance for fundraising efforts within the east coast region      Gathered intense analytics on the HDFNA s positive outcomes and services including education, healthcare, poverty, and alleviation to view progress within the community s development      Recruited interested volunteers wanting to contribute to HDFNA's mission and ensured the proper execution of specific projects which continuously varied based on the needs of the communityStudent Assistant 									Oceanside, NY
Mount Sinai South Nassau Hospital							         June 2022   August 2022      Facilitated patient-based comprehensive analysis with the formulation of iterative treatment with various healthcare professionals, encompassing trauma surgeons, emergency physicians and nursing staff
      Thoroughly educated on technique-based medical procedures including wound cleaning, intubations, and placement of central lines/chest tubes      Examined standard diagnostic images with other physicians as impressions were developed from X-rays, CT scans, and ultrasounds for trauma evaluationSAYA Executive/CME Coordinator 							  July 2022- July 2023APPNA (American Pakistani Physicians of North America) 				  October 2023   October 2023      Coordinated philanthropic work and marketing campaigns to organize medical camps for the purpose of providing free healthcare services to underserved populations in Pakistan.      Educated children for 2 weeks in a rigorous Continuing Medical Education (CME) program located within the Maasai tribe in Tanzania, Africa
      Initiatives within the CME program included discussing common diseases, such as Malaria or Yellow Fever, which were discussed with other physicians to implement public health protocols, while considering their tribe s cultural restrictionsSocial Media Manager (Remote)							          	Plainview, NYStay Ageless Clinic 								          August 2022 - Present      Demonstrated a meticulous eye for detail and creativity by overseeing all visual content to ensure optimal marketing on various social media platforms.
      Ensured consistent alignment with brand messaging through vigilant monitoring of advertisements across TikTok, Instagram, and Facebook.
      Thorough marketing plans were published with informative content to a wide audience promoting skin health and well-being in the context of dermatology.
SKILLSData Research | Data Analysis | Research Methodology | MS Word, Excel, PowerPoint | Urdu | Hindi

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