Candidate Information Title Customer Service Support Specialist Target Location US-AL-Andalusia Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes

EXPERIENCEHealthcare SpecialistSeptember Street Address  - Present Everise, Remote, AlabamaI continually demonstrate a passion for excellence with respect to treating and caring for customers, especially senior citizens. Strong decision-making and analytical abilities Ability to identify customer needs and clearly articulate products and services.Highly developed sense of integrity and commitment to customer satisfaction. As an escalation specialist I am responsible for supporting and managing escalation while maintaining the relationships between departments and servicing client needs.Working and understanding of healthcare ecosystem including plan or benet design and regulatory and cost commitment. Troubleshooting all IT software issues and technical issues. Experience in crisis intervention. Auditor/ SupervisorJanuary 2016 - January 2021 Drive Line, Enterprise, US, AL Technical Support Specialist/ Customer ServiceMay 2017 - November 2018 Tech Five LLC, USManaged multiple tasks efciently while maintaining a high level of accuracy.Provided patient-centered care and education to promote healthy lifestyle changes.Promoted positive customer service experiences through courteous interactions with all individuals.Met tight schedules for customer and client audits of store merchandiseObserved customer service guidelines for problem solving when issues occurred, and accurately produced change Supervised team members for project resets and new store setupsAcknowledged as a top-performing driver, consistently surpass peer efforts by strategizing best routes for quicker return-with more deliveries yielding greater bonus commissionsCustomer Service: Diffuse irate customers dissatised with later- than-expected appointments by assuming an understanding, empathetic stance, and attempting to explain unanticipated orders prompting delaysAccuracy: Consistently cited for 100% accuracy rate in Voice of the Customer SurveysLeadership and Security: Lead teams to ensure high sales in Protection PlansCONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVEI continually demonstrate a passion forexcellence with respect to treating andcaring for all individuals. I have strongdecision-making and analytical abilitiesin coordination with organizational skillsAs an escalation specialist I amresponsible for supporting andmanaging escalation while maintainingthe relationships between departmentsand servicing client needs. Working andunderstanding of healthcare ecosystemincluding plan or benet design andregulatory and cost commitment.Troubleshooting all IT issues.Experience in crisis intervention andhighly motivated individual with vastexperience in services and administrativetasks. Demonstrated ability to workefciently in a fast-paced environment.Possesses excellent communication andinterpersonal skills, and the ability tomanage multiple tasks and prioritizeeffectively. Detail-oriented professionalwith excellent communication,interpersonal, and creative thinkingskills. Aiming to leverage my abilities tosuccessfully ll the vacancy at yourcompany.KYMBERLY ELLISGeneral Manager Of OperationsJanuary 2017 - October 2018 Premier Kings, Burger King, US Owner/ ManagerFebruary 2006 - January 2016 Pinhook Bed & Breakfast, Calhoun, USInitiative: Implemented measures to ensure customers receive superior serviceStep forward to service customers when team members are engaged elsewhere, ensure correct information of technical service is givenTactical problem solving: Resolved logistical problems such as incorrect address recordingMindful of other orders, made quick decisions to call customers, and ensure the company is receiving the highest award for superior technical and customer supportRevenue Growth: Successfully marketed products through up- selling and offering value-added products that increased the essential pointTraining: Oriented six staff that progressed to become solid performers with a strong customer service ethicProvided initial training to new recruits in policy, telephone answering, and protection plan sales. Hiring and training new employees Taking inventory and placing food ordersInclude lling out paperwork, answering phone calls, and ensuring customer satisfaction Marketing and advertising responsibilitiesCoordinated, trained, and motivated a large team of employees in a high-paced industryGained strong teamwork skills, working with colleagues across a range of levels from crew to senior management Developed excellent communication skillsLiaised with many different departments, including operations, marketing.Deliver distinctive, superior guest experiences through hands-on quality-added touches that promote positive guest relations and return business with word-of-mouth and social media referralsEnsure compliance with all federal, state, and local mandates relating to hospitality operations while maximizing revenue through operations oversight, streamlining, and hands-on leadershipConceptualize, create, and execute impactful and effective marketing campaigns that drive brand awareness, capture consumer interest, and deliver bottom-line revenues.Set and implemented strategic goals and initiatives to align company with mission, values, and vision.Managed the daily operations related to customer service, inventory management, and marketing.EDUCATIONMaster Of Criminal Justice In Criminal JusticeDecember 2021Bethel University, McKenzie, TNBachelor Of Business Administration In Business Administration December 2017American Intercontinental UniversitySKILLS Presentation Skills - 6 years Typing - 10 years Data entry Technical Support - 2 years Communications - 9 years Recruiting - 3 years Sales - 10 years Writing Skills - 10 years Case management- 5 years Ofce Management - 7 years Supervising Experience - 8 year Customer service - over 10 years Public Relations - Less than 1 year Communication Skills - 8 years Microsoft Ofce - 10 years Organizational Development - 3 years Budgeting - 5 years Research - 6 years Marketing - 2 years Management - 10 years Project Management Events Management - 1 year Analysis Skills - 7 years Mentoring - 5 years Quality Assurance - 3 years Leadership - 4 years Administrative experience - 8 years Employee Orientation - 4 years Microsoft Word - 6 years Merchandising - 5 years Security - 3 years Conict Management - 4 years Microsoft Outlook - 10 years Critical ThinkingCERTIFICATIONS DX: Agile Software Development: Part 1 - Agile Fundamentals Sales II: Sales and Customer Interaction Customer Services: Our Role Global Privacy, Information Security, and Teleworking 2023 Part 1 Service VI: Positive Positioning The What, Why, and How of HIPAA 2023VOLUNTEER EXPERIENCEVeterans Service RepresentativeJanuary 2017 - Present Veterans Community Service, Various, AlabamaAssisted veterans with ling disability compensation claims and appeals.Developed detailed action plans to facilitate the successful completion of veteran's requests.Advised veterans regarding available resources and benets provided by federal agencies such as the Department of Veterans Affairs.Monitored progress on assigned cases and ensured timely resolution of any discrepancies or errors identied during the review process.