| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Street Address Wendell AvenueLouisville, KY Street Address
Cell: PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryExecutive level Administrative support with strong customer service, organizing, and communication skills.Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook).EducationEastern Kentucky University, Richmond, KYBachelor of Science Degree, 2010University of Phoenix, Phoenix, AZMasters of Business/Healthcare Administration, 2025ExperienceElementar US, Ronkonkoma, NY 07/2021-PresentLead Service Scheduling AdministratorManages and coordinates onsite service visits, including travel, for 15 service engineers in the US and Canada, for reporting and budgetary tasksManages monthly reconciliation of expensesManages invoicing of billable visits in SAP, up to 1 million in revenue per yearManages customer and end user information in CRM and SAPFacilitates shipments between the factory in Germany and the warehouse in New YorkPlans and organizes company lunches, travel and meetingsResolves customer scheduling conflicts through research and rescheduling engineer travelServes as main point of contact for customers needing to schedule repair visits by providing quotes, using the Ganttic calendar to schedule onsite visits and travel for EngineersCoordinates company events, such as Engineer meetings nationwide and Company dinnersLinzer Products, West Babylon, NY 09/2017-07/2021Customer Service Manager/Account ManagementManaged and coordinated industry standard shows, presentations, and materialsManaged and coordinated management calendars and travel, for both national and international travelInteracted at Executive Level to establish pricing, best business practices, and high value vendor relationshipsInteracted with President and Vice President to produce informational flyers and email correspondence for existing customers and potential customersActed as departmental and factory liaison across United StatesCoordinated lead times, stock, and shipments between the factory and suppliersUsed Excel Pivot Tables and Vlookup to prepare sales reports for Sales commissions monthlyInvoiced up to 20 shipments dailyNorthstar AV, Holbrook, NY 03/2017-08/2017Inside Sales/Account RepresentativeServiced existing accounts, obtained orders, and established new accounts through cold callingPlanned and Organized daily work schedule to call on existing or potential school districtsResolved customer complaints by investigating problems and developing solutionsExplored and implemented new methods to reach potential clientsGolds Pure Food Products, Inc., Hempstead, NY 04/2016-02/2017Executive Assistant/Receptionist /Accounts PayableCoordinated travel for meetings and lunches for the CEO, CFO and Sales teamsHandled high call volume of incoming calls for Customer Service/Receptionist responsibilitiesManaged office and warehouse supplies for office staff, warehouse, and Executive teamManaged Customer data using SAPEntered Sales Orders and Created Invoices in SAP, up to 30 orders per dayWorked with Accounts Payable in SAP by entering invoices, running reports, and printing checks weeklyManaged inventory using Excel Vlookup to count and maintain stock for productionSCI Corporation, Nicholasville, KY 03/2015-10/2015Customer Relations Coordinator/Inside Sales RepresentativeWorked with clients to educate them on services and productsCoordinated with service providers to ensure client satisfactionDeveloped strong relationships with new and existing clientsEntered and updated client information in SalesForceResolved client complaints efficiently and effectivelyCoordinated burials with funeral homes and car services to coordinate times using Outlook calendarGuided family members on tours of grounds to facilitate salesCoordinated events on grounds, including scheduling informational classes for the communityPS Furniture, Lexington, KY 10/2012-02/2015Contract Customer Service RepresentativeServed as primary point of contact for Contract Furniture DealershipsHandled high call volume of incoming calls for Customer Service responsibilitiesEntered and updated customer information in SalesForce and CRMCreated quotes in SalesForce for sales teamEntered customer orders in Great PlainsSent order acknowledgements to customers through LiasonCoordinated lead times, stock, and shipments with the factoryValidated data integrity from CRM to SalesForce migrationResolved client complaints efficiently and effectivelyManpower Temporary AgencyLexmark International, Lexington, KY 06/2011-10/2012Supplies Special Bids Coordinator/Contract AdministratorServed as primary contact for the field sales teamCreated quotes/bids using MS Word/Mail Merge and ExcelProcessed and Audited over $2M in supplies bids monthly using MS Access and ExcelUpdated and renewed contracts monthlyUPS, Lexington, KY 11/2010-06/2011Human Resources Administrative AssistantServed as primary contact for applicantsHandled high call volume of incoming callsUpdated weekly reports for HR Manager using MS Access and ExcelMaintained and updated applicant materials for orientations and interviewsReferences Provided Upon Request |
