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Click here or scroll down to respond to this candidate Candidate's Name
Miami, Fl PHONE NUMBER AVAILABLE
EMAIL AVAILABLE LINKEDIN LINK AVAILABLE
Highly organized professional with experience in the field of communication and business
organization. Office assistance, basic administrative functions, file organization, as well as
extensive knowledge and skills in document drafting, mail management and communications.
Ability to establish good interpersonal and communicative relationships in the work
environment and with company clients. Experience in business organization, collaboration and
communication programs with cross-functional teams. I was trained on the Sales Force platform
as a tool to manage customer relationships and deliver exceptional service. I am a lifelong
learner, constantly looking for new technologies and advancements to stay on the cutting edge
and bring value to my work.
Skills
Customer Service
Office Administration
Oral and Written Communications
High willingness to obtain knowledge
Proficient in Microsoft Office
with an emphasis on Word, Excel and Outlook.
Positive Teamwork
Sales Force
Social media management
Problem solving
Experience
Traffic Clerk
Lineage Logistics
Miami, FL Nov 2023 Present
Set pick up/delivery appointments based on service and schedule requirements.
Serve as first point of contact for delivery drivers.
Being in continuous communication with customers and carrier by email for any request.
Coordinate with warehouse and transportation to make sure shipping/receiving documents are
completed accurately and timely.
Verify and count products to confirm data accuracy in system.
Notify carriers and key team members of pending, no shows and/or unscheduled arrivals.
Engage with drivers and reschedule appointments if necessary.
Enter data into the warehouse management system (WMS) scheduler.
Customer Service Representative
Lineage Logistics
Miami, FL Jun 2022 - Nov 2023
Respond to all inquiries via email/phone in a timely and professional manner.
Works with Inventory Control to coordinate customer recall activities and other customer
requests.
Processes and enters all customer orders, generates work orders and checks for special orders into
the warehouse management system (WMS).
Manage Sales Force platform to track customer interactions and maintain accurate records.
Handled escalated customer issues promptly and effectively to maintain customer loyalty.
Applied problem-solving skills to find creative solutions to customer concerns.
Web Editor
El Nuevo Pa s
Caracas, Venezuela 2017 - 2018
Writing of Journalistic texts/news using WordPress, research needed information for the reports.
Monitor trends and write informative texts on national and international matters.
Conducted regular site audits and analysis to identify areas for improvement and optimization .
Web Editor
El Nacional
Caracas, Venezuela 2016 2017
Managed website content, including writing, editing, and publishing articles for optimal SEO.
Community Management (Twitter, Facebook and Instagram).
Management of Social Media tools (Hootsuite and Tweetdeck).
Greeting customers and interviewees for reports or YouTube interviews.
Knowledge in Google Analytics.
Radio Producer
TNO Radio, radio station
Caracas, Venezuela 2015 2016
Radio script writing.
Directing communications coming from the radio station, to represent the brand in other media
and events.
Attention to audience and clients interested in the programs and contests.
Contact guests and schedule interviews for radio shows.
Greeting visitors for radio interviews.
Education
Journalism Bachelor 's degree
Universidad Cat lica Santa Rosa - Caracas, Venezuela (2017)
Radio Broadcasters
Central University of Venezuela - Caracas, Venezuela (2017)
Comercial Voice Over
Voice Academy - Caracas, Venezuela (2017)
Excel operator
Academia Americana - Caracas, Venezuela (2010)
High School Diploma
Ntra. Sra de la Consolaci n - Caracas, Venezuela (2010)
Languages
Spanish | Native
English | Intermediate
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