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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLEChange leader with 10+ years of experience leading strategic growth in patient service, improving client satisfaction ratings and governing compliance in multiple industries. Developing and implementing proactive diversity, equity, and inclusion initiatives. Driving operational and financial success within physician practices through training and skill development. Proven track record of successful leadership in health care operations, staff development / skill building, physician group model practice, and/or management consulting, including budget development.Proven record of success as a leader and developer of other Managers:Specialties: (Dialysis, Womens Health & Reproductive Services, Primary Care & Family Medicine, and Home Health). Operations, project & personnel management, quality management, process improvement, operational and financial audits and compliance, performance metrics, customer/patient satisfaction, and strategic planning.Training and directing newly hired healthcare management leaders and across all interdisciplinary care team levelsDemonstrates proficiency in the following key competencies: Service Orientation; Communication; Influence; Change Leadership; Results Orientation; Team/Leadership Development; Cultural Competence and CollaborationVisionary, progressive person who has a solid understanding of operationsDemonstrated ability to lead and manage multidisciplinary teams through influence and collaborationExceptional strategic thinking, business planning, and project management skillsOutstanding leadership, communication, and interpersonal skills. Exhibitor of efficiency, collaboration, candor, openness, and results orientationAbility and willingness to travel as required to participate in national meetings.SkillsMulti-Site OperationsKPI/Quality Measurement/Reports/AnalyticsProcess ImprovementChange/Conflict ManagementFinancial Reporting & AnalysisDepartment of Health/CMS AuditsInsurance Audits/Charge ReviewsHiring, Onboarding, Training, Performance ReviewsWriting Policy/ProceduresInventory Management/training across 10 clinicsTECHNOLOGYMicrosoft Office Suite: Word/Excel/PowerpointEMRs: AthenaHEALTH, E-Clinical WorksDaVita Clinical Platforms/IntranetPayroll Software: ADP, Concur, PaycomFederal Breath Alcohol Screening CertificationApplicant Tracking & Learning Management Systems: Workday, UltiPro, Bullhorn, LMS Software, AESOPProcurement Software: iProcLean Six Sigma Green BeltExperienceJUN 2019 OCT 2019CENTER DIRECTOR II / NOVA MEDICAL CENTERS INDIANAPOLIS, IN Director of 2 health Clinics providing a full cycle of leadership services for two Occupational Health Centers, improving daily visit rates by 20% over forecasted businessDriving operational and financial success within physician practices through training and skill development, assessment of healthcare provider physician practice operating models, including strategy, capabilities, operational performance, governance models, and compensation plans, Driving full compliance with HIPAA laws and accreditation requirementsSEPT 2018 MAR 2019CLINIC MANAGER / PMR HEALTHCARE INDIANAPOLIS, INLeading professional and support staff; realignment to quality, patient care, retention, compliance, resource management, and staff development goalsRe-educating and training team to policy/procedures and regulatory requirements (HIPAA/Privacy Act, OSHA, etc.), and clinical protocols to reinforce a culture of privacy, patient and workplace safetyNOV 2016 OCT 2018Healthcare Recruiter / DeVore Recruiting SHERMAN OAKS, CAUtilized innovative recruitment methods to source and place executive, clinical, and support talent best matching clients candidate specifications. Deployed cost-effective staffing solutions, personalizing direct recruitment for key clients (Assisted Living, Home Health, Skilled Nurses and SNF support staff)DEC 2014 JUL 2016Health Center Administrator / Planned Parenthood OSBC MISSION VIEJO, CADirected all center operations, resulting in 1400-1700 patient visits monthlyImproved patient visit cycle time by 17%; redesigned workflow; aligned case management and Call Center teams to reduce 4 hour wait times to less than 1 hourr total visit timeDeveloped and deployed operational and fiscal management plans to fulfill goals and objectives coordinating with the team, Physicians and LeadersLed interdisciplinary team (Physicians, RNs, NPs, CNAs and Assistants) engaging organizational effectiveness concepts such as team-building, huddles, QA/PI, project/conflict managementScheduled, oriented, and supervised personnel, managed the hiring and training; observed skills competency, and audit for risk mitigationIdentified and implemented cost-reduction and improved quality of care strategiesNOV 2011 DEC 2014Dialysis Facility Administrator/CEO / DaVita FULLERTON, CARegion Lead for HR- tasked to develop and coach staff and mentor for career development across a 10 clinic Region; Interviewed, Hired & Developed 4 new Facility Administrator/CEOs.Adept at leading high-volume center; 140+ Dialysis patients; led all operations, compliance, budgets, performance reviews for Center and employees, QA/PI, audits, recruitment/retention plansLed interdisciplinary team (Physicians, Dietician, Social Worker, RNs, NPs, Patient Care Techs and Admin Assistants) Resolving staffing, facility, supplies, workflow, efficiency, and equipment issuesRegion Lead Facility Deep Dives-Held managers accountable for performance plan; modeled compassion, values, visibility, accountability, Continuous Improvement. Engaged in long-term strategic planning for facility growth, forecasting, capital expense, & labor. Inventory Management trainer across 10 clinicsImplemented changes in the first year that produced a 5-Star CMS rating overcoming previous 2-StarsCreated an I internship network with a local university to provide clinical hours and prepare PCTs for Certification and hire: over 11 new hires throughout the region in 2 years.Prepared reports, interpreted/shared monthly and annual data; gathered statistics and demographicsMAY 2009 JAN 2010Operations Manager / BrightStar Care ANN ARBOR, MIDirected the office and supervision of licensed clinical professional and caregiver staff for Home Care, administering patient care contracted services and managed all aspects of business operationsDirected the processes of (billing, payrolling, AR/AP, hiring, training, credentialing, competency, schedules, HIPAA compliance). Developed national contracts for business development and resource management.Planned, coordinated, marketed, launched, and managed onsite Flu Clinics from set-up to completion of billingADDITIONAL EXPERIENCESBuilding Educator Ann Arbor Public Schools 2019-presentRetail Operations Manager-Multiunit Sodexo Campus ServicesEDUCATION & CERTIFICATIONSMaster of Science in Health Services Administration Central Michigan UniversityBachelor of Science in Dietetics Central Michigan UniversityDiversity, Equity, and Inclusion Certificate 2022Instructional Design Certificate 2022Lean Six Sigma Certificate SSGI 2023 |
