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Professional summaryIT Support Specialist with over 23 years of experience in enhancing system performance and user satisfaction. Proficient in macOS, Linux, and Windows, with a strong background in network infrastructure and protocols. Known for pioneering custom software solutions that improve efficiency and operational uptime, ready to leverage expertise in a dynamic new role.Employment historyUnder Armour IT Support Specialist Baltimore, MD Jul 2009 - Dec 2023Offered robust IT support, ensuring user satisfaction Handled installation and maintenance of computer systems Teamed up with cross-functional groups for project success Applied problem-solving skills to fix technical issues Elevated system performance by 20% through strategic interventions Enhanced system uptime by implementing robust IT solutions. Pioneered a custom software patch reducing downtime by 30%. Led a team project to streamline software updates, improving team efficiency. Managed rigorous system checks ensuring 99% operational efficiency. Eagerly mastered new IT technologies to support evolving user needs. Initiated comprehensive IT training programs boosting team adaptability. CARITAS Computer Network Support Specialist Nepal May 2000 - Mar 2008 Provided technical support to end-users Installed and maintained computer systems Collaborated with cross-functional teams Assisted in network setup and maintenance Troubleshot network connectivity issuesEducationNetworking Administration associate Degrees ITT Tech Institute Carmel, IN Jul 2016 - Jan 2018Diploma: Quality Sathyabama University - Sathyabama Institute of Science and Technology Chennai, Tamil NaduMay 2006 - May 2006Bachelor of Business management and: Accounting North Bengal University May 2000 - May 2000Candidate's Name
IT Support Specialist401 Maryland Ave, Catonsville, 21228PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsTroubleshooting hardware and software Operating systems: Windows macOS LinuxProblem-solving and analytical skills Effective communication and customer service Team collaboration Network infrastructure and protocols System performance optimization Custom software development IT training program development IT project management Cross-functional collaboration Network connectivity troubleshooting Technical support escalation