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Title Mortgage Underwriter, Sales, Customer Service
Target Location US-IN-Mooresville
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Candidate's Name
Mooresville, INExtensive experience in credit and financing, with 20 years of credit/sales/F&I/customer service experience in subprime and conforming lending in a competitive market as mortgage underwriter, car sales person and loan officer. Expert in deciphering borrowers needs to meet requested services, key team player with internal and external borrowers providing timely top-notch services with updates on status and structure throughout the process.Authorized to work in the US for any employerWork ExperienceMortgage Underwriter, Onboarding SpecialistTata Consultancy Services (TCS)October 2020 to Present Evaluates loan applications to decides whether or not to approve them based on the applicant's credit history, income and other factors Analyzing loan risk and requesting additional information as necessary Responsible for assisting new employees as they join the company, and help them learn policies, explain duties, plan to join dates, and complete the necessary paperwork after getting relevant signatures.Sales Associate/F&I/Office ManagerTriple C Car Company - Indianapolis, INJanuary 2019 to October 2020 Interviewed prospective customers to identify purchasing needs and articulate vehicles value and benefits. Followed up responded to warm Internet leads, did my own marketing on social media, dealt with customer questions on vehicle availability, price, and options; field inquiries, pulled credit report, submitted deal the various lenders, completed closing docs and signed customers closing docs along with upselling for warranty.Senior Mortgage UnderwriterRoyal United Mortgage - Indianapolis, INJune 2016 to July 2018 Underwrite directly for sale department reviewing 3-4 loans per day, including all appraisals, suspended loans and condo reviews. Provide processors and loan officers with direct support as needed. Working closely with market research and diligence filings for potential investors Use computers for various applications, such as database management or word processing. Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.Senior Mortgage UnderwriterRegions Bank - Indianapolis, INOctober 2014 to May 2016 Review approved / eligible mortgages for all types of programs daily, along with loan amounts of$650,000 plus Underwrite loans to determine eligibility score qualification using the company's own products, they may include determining any exceptions to policies if qualified. Company products guidelines geared towards subprime lending. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators Establish credit limits and grant extensions of credit on overdue accounts Senior Wholesale UnderwriterFifth Third Bankcorp - Indianapolis, INOctober 2010 to September 2014 Balance the need for loan volume growth with equally important necessity of optimum underwriting quality to minimize risk, while still meeting companies turn time expectations, recommended loan approvals and denials based on customer loan application reviews. Verify and examine information and accuracy of loan application and closing documents. Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculatorsEducationHigh school or equivalentWhiteland community high School - Whiteland, INAugust 1994Skills Excel (10+ years) FHA (7 years) Mortgage (10+ years) Saleswoman (8 years) Time Management (10+ years) Customer Service (10+ years) Fundraising (Less than 1 year) Negotiation (10+ years) Phone Etiquette (10+ years) Sales Experience (10+ years) Market Research (10+ years) Loan Officer Experience (10+ years) Word Processing CRM Software Underwriting Account Management Administrative Experience Banking Business Development Credit Analysis Loan Origination Salesforce Fair Housing Regulations English Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Office Financial Analysis Management Marketing Pricing Sales Management Upselling Outside Sales Market Analysis Event Planning Financial Report Writing Forecasting Recruiting Budgeting Accounts Receivable Business Analysis Financial Services Property Management Sales Accounting Strategic planning Branding Loan processing Account reconciliation Marketing management Digital marketing Purchasing Dealership experience Direct sales Customer relationship management Microsoft Outlook Retail sales Communication skills Analysis skills Leadership B2B sales Cold calling AnalyticsCertifications and LicensesDE HUD fo0lOctober 2005 to PresentUnderwriter FHA DE certificationAssessmentsOrganizational Skills  ProficientSeptember 2019Arranging and managing information or materials using a set of rules. Full results: ProficientSales: Influence & Negotiation  ProficientSeptember 2019Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.Full results: ProficientCustomer focus & orientation  Highly ProficientAugust 2020Responding to customer situations with sensitivity Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsCustomer Service, listening/problem solver, knowledgable with various loans programs for auto loans, F&I manager, auto insurance, knowledgeable with various mortgage systems Encompass, LOS, Calyx, DO, LP, Total Score Card, Certificationsfor HUD FHA Underwriter, Proficient in Excel, word, PowerPoint, Judgment, Decision Making, Complex Problem Solving, Negotiation skills,Time Management, Sales Marketing Management FinancialResources

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