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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAutomotive EngineerAutomotive engineer with ten years of professional experience. Proficient in producing and reviewing project budgeting, conducting system and component testing for automotive units, and assessing test data to draw conclusions. Specializes in creating status reports and documentation presenting automotive diagnostic processes. Educational background consists of Bachelor of Science (B.S.) focused on Automotive Engineering Technology from Indiana State University.Wiring diagrams FORD Senior Master Tech/Chrysler Certified Automotive Engineering Troubleshooting Process improvements ASE Certifications (A5, A6, A7 & G1) CAN Diagnostics Technical trainingProfessional ExperienceField Service Technician IV Rivian Automotive LLC Chicago, IL May2023September 2023Perform repairs on vehicles using Rivian cloud-based scan tool to create a repair plan based on DTC repair information, published service database and prior automotive experience.Maintain Rivians mission statement while displaying a high level of quality in customer service and customer expectations.Use Rivian cloud-based scan tool to perform testing and view sensor data to build a repair plan based on customer concerns.Mentor and assist service technician team when complex concerns arise, including documentation for escalated cases.Educate customers on various vehicle features to help resolve customer perception concerns.Document repeat concerns using video, photography and communicate findings to the diagnostic engineering team to expand the verified fixed information database.ADAS Diagnostic Technician Airpro Diagnostics Lubbock, Texas May2023September 2023Remotely scan collision vehicles for pre/post repair DTCs; provide calibration recommendations based on DTCs present and vehicle configurations (Adaptive cruise, Lane Assist, Blind spot detection).Remotely control Texa/Auto-Ingenuity scan tools to diagnose ADAS DTCs in Ford, Stellantis, GM, Mazda and Toyota vehicles.Use OEM Service information to provide customers with ADAS DTC recommendations.Provide feedback through log files to help improve Orion scan tool functionality across all brands.Generate electronic scan reports for customer-based collision shops.Employ multiple OEM scan tools such as FJDR, MDARS, FDRS, and GDS2.Automotive Instructor South Plains College Lubbock, Texas January 2023 October 2023Trained students on maintenance, auto repair, theory and operation and parts installation.Comply with departmental curriculum, grading standards, attendance policies, textbook choices, and other established processes.Comply with all legal and ethical obligations, including FERPA, ADA, and other regulatory legislations.Establish a professional classroom atmosphere that encourages mutual respect and civil engagement.Maintain high academic standards while demonstrating equitability and fairness.Advises, counsels, and assists students in accomplishing their course and program goals.Field Service Engineer-- Ford Motor Company Lubbock, Texas May 2015 - August 2022Provided standard programming, custom programming, system installation, system commissioning, of Fords robotic electrical, software, mechanical products, and applications.Advocate One Ford behaviors and Ford Motor Company Integrity Policy.Support recruiting and retention events by collaborating with cross functional teams.Conduct regular meetings with dealer leadership and personnel to communicate training goals and process coaching.Collaborate with Technical Assistance Center leadership in monthly meetings and cascaded information during my teams scheduled meetings.Maximize ROTUNDA sales using quotes written from equipment assessments.Inspect and make repair decisions on lemon law filings and final repair attempts.Oversaw 20 Ford/Lincoln franchise dealerships, seven of which were select high-volume sales store.Trained technicians on proper use of technical assistance requests write-up process.Instructed dealership technicians on CAN and electrical diagnosis.Analyzed dealership warranty repair orders to help improve their Service Repair Process.Recognize dealer accomplishments in areas of technical training and customer survey scores.Assisted in recruiting by working closely with regional dealerships, Ford recruiting teams, community colleges and local high schools.Maintain customer satisfaction by developing relationships with dealers service management teams and any new additions to management.Diagnostic Service Engineer Ford Motor Company Allen Park, MIResponsible for repairing faults, servicing equipment, creating preventative maintenance strategies, and updating user manual.Advocate One Ford behaviors and Ford Motor Company Integrity Policy.Place outbound calls to dealerships to impact quality and survey scores.Clarify Workshop Manual procedures and resources to dealership technicians.Communicate technical repair information to technicians using web-based form and telephone.Ford Certified in Body, Chassis NVH and Electrical. Ford online training in Gas/Trans/HVAC.Provide feedback to peers during meetings on phone call and web response quality.Communicated regularly with SMEs regarding present and future repair direction.Fleet Technician SCR Para Transit LLC Chicago, IL November 2014 May 2015Performed inspections, preventative maintenance, diagnostics, and repairs on entire fleet of automobiles.Perform PMs according to scheduled mileage of vehicles.Select appropriate course of action for repairs.Facilitated Lock out/Tag out for our safety assurance department.Actively participate in safety or educational training as required.Prepare vehicles for PACE inspections to reduce time.Automotive Technician Napletons River Oaks Chrysler Jeep Dodge Lansing, IL February 2014 November 2014Diagnosed, repaired, and completed accepted service on customer vehicles.Make necessary repairs as needed under recall and Rapid Response Transmittals.Complete Chrysler technical training for service and new technology updates.Chrysler training certified in all eight areas of automotive systems.Diagnosis of CAN C, B, A and multiplexing network communication faults.Repair 62TE, 41TE, NAG and 42LE transmissions.Diagnosis of ODB II emission related components using Chrysler scan tool and 5 gas analyzers.Education & CertificationsBachelor of Science in Automotive Engineering Technology Indiana State University Terre Haute, INAssociates of Science in Automotive Service Ivy Tech State College East Chicago, INASE Certifications A5 Brakes, A6 Electrical/Electronic Systems, A7 Heating & Air Conditioning, Auto Maintenance and Light Repair (G1)ASE 609 Refrigerant Certification ` |
