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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ProfessionalBrooklyn, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAny opportunity being offered for a customer service professional. I have a very strong customer service/sales backround. Been in the workforce for over Street Address years. Authorized to work in the US for any employerWork ExperienceCall Center RepresentativeKing Teleservices - Brooklyn, NYAugust 2021 to September 2022Worked the Publishers Clearing House scam and fraud campaign. Took as many as 50 incoming calls from the public per day who may or may not have been a victim of a scam or fraud. Reported activity to the Federal Trade Commission via computer program. TelemarketerDCM Inc - New York, NYJuly 2016 to March 2020Previously worked for SD&A at Carnegie Hall onsite. Worked 6 different campaigns both fundraising and telemarking both with over a 90% success rate.Telemarking and TelefundraisingSD&A TELESERVICES, INC - New York, NYFebruary 2015 to March 2020Telemarking and Tele fundraising at Carnegie Hall. Lincoln Center Great Performers and American Ballet Theater.Court reporter/Voice WriterLex Reporting - New York, NY2002 to 2012Accepted assignments as a court stenographer, transcriptionist, and voice writer on a freelance basis. Utilized strong customer service skills to identify and resolve potential issues in a professional manner; recognized for quality of service.Customer Service Ticket AgentTheatre Service Americana - New York, NY1997 to 2001Handled walk-in and telephone ticket requests and inquiries for this fast-paced, heavy volume ticketing agency. Utilized superb customer service skills to take, enter, and process customer orders. Worked with colleagues to resolve complex issues quickly and efficiently. Recognized for ability to multi-task under deadline-driven conditions. Strived to provide a quality customer experience. EducationAssociate's degree in CosmotologyChristine Valmy International School of Beauty - New York, NY January 2011 to June 2012Bachelor of Arts in Psychology and SociologyBrooklyn College - Brooklyn, NY1975Skills Microsoft and many different computer programs. (5 years) Call Center (5 years) Telesales (5 years) Cold Calling (5 years) Telephone (5 years) Telemarketing (5 years) Customer Service (10+ years) Revenue Growth (5 years) English (10+ years) Typing (10+ years) CSR (5 years) Microsoft Office (5 years) Proficient in upselling (5 years) Excellent communication skills (10+ years) Fundraising Transcription Makeup Application Microsoft Outlook Research Microsoft Excel Microsoft Word Office experience Google Docs Data Entry Clerical Experience Administrative Experience Computer literacy Sales Front Desk CRM software Databases Computer hardware Time management Hotel experience Analysis skills Salesforce Data collection Leadership Help Desk Communication skills Computer skills Customer service Typing Telemarketing Leadership Cold calling Problem management Clerical experience Conflict management Security English Computer skills Communication skills Financial acumen Outbound calling Upselling Data entry Organizational skills Customer relationship managementCertifications and LicensesSecurity Guard LicenseJanuary 2024 to PresentCertificate received for mandatory 8 and 16 hour security guard. Certificates upon request.Guard CardJanuary 2024 to January 2026AssessmentsCustomer service ProficientSeptember 2020Identifying and resolving common customer issuesFull results: ProficientSales skills ProficientSeptember 2020Influencing and negotiating with customersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationAREAS OF EXPERTISE* Customer Service* Client Relations* Administrative Skills* Project Management* Schedule Development/Management* Make-Up Artistry* Issue Resolution* Transcription* Document Management* Sales/Suggestive Selling* Court Reporting* Flexibility* Extraordinary attention to detail |
