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Click here or scroll down to respond to this candidate3913 Pisa DrPanama City, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
Highly dedicated, versatile, and professional Customer Service Representative with more than 9 years of customer service. High learning agility leading to success in documentation, scheduling, website and app navigation, data entry, customer care, tech support, troubleshooting and many more. Self motivated and positive driven attitude to ensure customer satisfaction stays above goals of Street Address % or more.EXPERIENCETouchpoint, Panama City, FL DispatcherOctober 2021 - Present Continuously monitor departments performances, supplies, and equipment. Uses dispatching logic to prioritize tasks by dispatching assignments in order of proximity to appropriate personnel to ensure quick response times. Make purchase recommendations as needed Resolves problems related to patient, visitor, or employee complaints. Fourth Wall Marketing INC, Panama City, FL Independent Sales RepresentativeMarch 2019 - August 2021 Responsible for making my own schedule requiring self-motivation. Navigated SARAPLUS online and through the app proficiently. Expertized troubleshooting, solving many issues. Used strong communication skills to comfort customers to ensure they have a smooth, easy experience with high satisfaction.Recognized twice by Main Corporation nationwide for exceeding weekly goals.Superior Residences, Panama City Beach, FL Concierge July 2014 - October 2018 Entered/filed important, confidential information/data into database. Contacted appropriate companies for all orders and any tech problems. Answered incoming calls, while taking messages. Notified management of any major issues, missed messages. Solved minor issues in a timely manner. Website navigation expertise.EDUCATIONGulf Coast State College, Panama City, FLAugust 2015 - February 2016- Finished semester in Business and General studies with 3.0 GPA Bay High School, Panama City, FL Diploma (3.6 GPA) December 2012 - May 2014SKILLS AND QUALIFICATIONSProficient knowledge of Windows Office programs- Word, Excel, PowerpointComputer literacyProfessionalismAnalyzingMedical schedulingInsurance verificationProven ability to work independentlyComfortable learning and using digital toolsMultitaskingExcellent communication both verbally and in writingSelf-motivatedFlexible and adaptableStrong learning ability and work ethicDiversely fast learnerDetermination and DedicationTroubleshootingReliable and dependableReferences1. Melissa M., Manager - 850.867.28522. Katrina H., General Manager - 850.774.99283. Antonio W., Supervisor - 850.257.3625 |
