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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in following policy in order to obtain desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and customer service. Customer Service SupportBusiness OperationsMicrosoft OfficeAdministrativeClient RelationsData EntryDatabase ManagementSchedulingCustomer SatisfactionVerbal/Written Communication SkillsAttention to DetailProblem SolvingDeadline-OrientedConflict ResolutionTime ManagementProcess ImprovementStrategic PlanningQuality Control & AssuranceLeadershipLicensed Stylist, 02/2017 - CurrentNakeisha's StylesDemonstrate superior customer service and professionalism at all times Answer incoming calls and work to resolve any issues/concerns in a timely manner in order to retain loyal business and increase client satisfactionProven track record in outstanding communication, customer service, ethics, compliance, leadership and personal performanceProvide all sorts of quality, professional beauty services, including styling consultation and product promotion to the firm's clienteleManage all business operations of the salon, orders placed, client contact database, supplies and stock Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or PROFESSIONAL SUMMARYSKILLSWORK HISTORYsuggest hair styles.CDL Bus Driver, 01/2018 - 06/2018Eagle Bus ServicesProvided safe, courteous, and comfortable transportation for child to and from destination, assisted passengers boarding, exiting the bus and loading/unloading passengers Safely transported elementary, middle, and high school children on daily bus route, maintained order on the bus and enforce school safety standards by allowing only students to board Maintained discipline; reported student discipline problems to appropriate administrator, teachers and parentsAdhered to all DOT rules and regulations, operated a two-way radio and other communication device to obtain directions and assignmentsPerformed Route Checks to ensure passenger/and driver's safety, addressed Customer complaints when bus drivers were involved in disputes with families of children transported Assisted with maintaining cleanliness for transportation vehicles and checking to make sure bus is clean and standards are met.Medical Assistant/Front Desk Receptionist, 08/2017 - 02/2018 Pulse 4 Pulse LLCProvided efficient and caring client service by greeting patients, sensitively preparing them for procedures, and assisting doctorsTriaged and roomed patients, prepared exam and procedure rooms for examination of patients, chaperoned and assisted physicians with female patients during pap smears and pelvic exams Communicated with patients before their initial visits through scheduling and afterwards for follow up appointmentsDirected incoming calls to appropriate staff and departments, coordinating communication between multiple officesDesigned and implemented organization tools utilizing office technology in order to track and restock supplies more systematically.Benefits Investigation Specialist, 08/2015 - 01/2016 LASH Group Call CenterAnswered incoming calls, responding to customer inquiries and routing to the appropriate area as needed Effectively communicate with staff/management to ensure quality of work performed Participated in meetings for professional development and updates in organizational process Met/exceeded all key performance metrics as established by leadership. Patient Home Health Care Aide, 12/2014 - 06/2015RESCARECared for patients by assisting with their personal care and house chores, entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert Changed bed linens, washes and irons laundry, provides light housekeeping, or assists with personal care Kept accurate record of client progress, services performed and any changes in client condition so as to report managementAssisted clients with their medications that were self-administered, performed daily assessments and documented all care and treatmentsTransported clients to locations outside the homePrepared meals for patients per their dietary guidelines Planned, purchases, prepared, or served meals to patients, according to prescribed diets Revived basic physical activity in depressed client by providing high quality companionship and exercise assistanceCoordinated and assisted in everyday programming for individuals with disabilities and social/emotional barriers.Annual Enrollment Representative, 09/2014 - 12/2014 Randstad Aon Hewitt Call CenterAnswered incoming calls, providing quality customer service while demonstrating knowledge of enrollment benefitsContributed thorough advisement and problem resolution to build and maintain good rapport with customersResolved the functional and technical errors, provided update patches to the clients on application; established remote desktop connection to install and update applications Demonstrated outstanding customer support skills; excellent communication skills, proactive/pragmatic in approach and work in accordance with the firm's processes and procedures, using communications such as personal interaction, email, remote sessions, telephone and instant messaging to resolve technical issues Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times. Cosmetology Licensed: 02/2017Empire Beauty SchoolClass B CDL (P & S Endorsements): 09/2012EDUCATIONCMSMedical Assistant Diploma: 03/2012Kaplan CollegeCHARLOTTE MECKLENBURG SCHOOLS/SCHOOL BUS DRIVER, 09/2012, 09/2014 FIRST CARE MEDICAL CLINIC/MEDICAL ASSISTANT/EXTERNSHIP, 02/2012, 08/2012 WACHOVIA PHONE BANK CALL CENTER/PHONE BANKER, 09/2010, 09/2011 CHARLOTTE MECKLENBURG SCHOOLS/ASSISTANT AFTER-SCHOOL TEACHER, 09/2009, 09/2010CHARLOTTE HEALTH CARE/DIETARY AIDE, 09/2006, 07/2008 WALMART SUPERCENTER/CASHIER/CUSTOMER SERVICE REPRESENTATIVE, 04/2003, 10/2005OTHER POSITIONS HELD |
