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Click here or scroll down to respond to this candidateCandidate's Name , CSMStreet Address Mitchell CircleTampa, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYINNOVATIVE, RESULTS ORIENTED PROFESSIONAL with an extensive background in Information Technology andOperations. Expansive technical abilities, people management, highly skilled in written and verbal communication combined with proven analytical abilities. A record of successfully developing and implementing programs/projects to achieve Senior Managements objectives.HARDWARE/SOFTWARE SKILLSTOADMS ExcelMS WordMS AccessSystem AnalysisMS PowerPointSQL Intermediate skillsSQL ServerRoot Cause and Gap AnalysisRemedySharePointJIRAConfluenceQuality CenterDisaster RecoveryAgile, Scrum and Waterfall methodologySmartsheets (SaaS)Disaster RecoverAzure (DevOps)ServiceNowPROFESSIONAL EXPERIENCESentara Health 11/10/2023 - PresentSr. IT Systems/Business AnalystSupport BRM (Business Relationship Managers) team with requirements and facilitate information for the Wave InitiativeElicit and document high level requirements for Sentara Wave InitiativesCreated preliminary analysis documents prior to the HLBR (High Level Business Requirements) documents being createdMonitored and updated all dates in ServiceNow for the BRM teamFacilitated the OCIO meeting for the BRM team to discuss the progress of their initiativesInitiate meetings with IOs (Initiative Owners) to discuss the BRM L-gate process (Different stages of the ticketing process)Engage in meetings regarding HLBR sessionsResponsible for BRM data hygiene dates (Wave, Spreadsheet vs ServiceNow)Responsible for creating the HLBR after all requirements are gatheredGale Healthcare Solutions 11/29/2021 02/25/2023Senior Business Analyst/Project ManagerManage the full project lifecycle of a new application called SpringboardElicit and document customer/stakeholder requirements and business processes using document analysis, requirements workshops, client interviews and business processesMaintain scheduled list of sprint and release datesParticipated in daily standups, retrospective and backlog grooming sessionsMonitor and document all of the new features that were required by the businessConducted stakeholder/business meetings for UI/UX design and release approvals for new featuresAnalyze and review all new designs developed by the contractors and present to executives for approval to developWeekly meetings with developers to confirm or verify there are no questions or issues concerning sprints, releases or requirementsParticipated in QA testingPerformed SQL queries in order to extract information for data analysis and researchAssisted developers by reviewing stored proceduresParticipated in QA testingAssisted developers by reviewing stored proceduresCentene/WellCare Contractor, Tampa, FL 11/2020 10/2021Senior Business Analyst/Project ManagerManage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closureElicit and document customer requirements and business processes using document analysis, requirements workshops, client interviews and business processesUtilize corporate and industry standard project management tools and techniques to effectively manage projectsMaintain detailed project documentation including meeting minutes, action items, issues lists, and risk management plans.Effectively communicate project status to all stakeholdersMonitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentationHUNTER WARFIELD 07/2020 09/2020Business AnalystInterview business partners on their existing business processes, document and present to the teamWork closely with the IT Development team to provide business flow process that will be translated into software requirementsParticipate in the QA process to ensure development changes match the documented business processesAssess impacts to business processes and system procedures in support of system changes, regulatory changes, audit findings, and staffing adjustments.Determine and document change impact in business processes and system behavior, assist departmental personnel in engineering business process changes.Involved in ongoing reviews of business processesPSCU, Tampa, FL 10/2019 - 04/2020Agile Business Analyst/Product OwnerAnalyze business and technical requirements for the new DX Online ApplicationFacilitated extensive user interviews and workshops to gather and analyze requirementsCreate epics and user stories for projectsFacilitated user story grooming and sTory pointing with offshore development teamTest the user stories for accuracy and compliance to ensure undisputed acceptance and validation of storiesCreated Product Backlog, Sprint Backlog and managed User storiesData integrity and validation for enhanced UI/UX system designsAssist with Sprint planning and backlog refinementAttended and occasionally facilitated daily stand up meetingsCollaborated with Fintech on their FIS system (Onboarding software and the intuitive auto loan software so weare able to duplicate the for the companyAlere Toxicology, Tampa, FL 11/2016 - 09/2019Senior Business Analyst/Project ManagerResponsible for gathering requirements and documentation for the Toxicology AlereAppFacilitate requirements meetings via skype to review the status of the BRD and to make sure the business/clientsrequests are met in a timely and accurate mannerElicit and document customer requirements and business processes using document analysis, requirementsworkshops, client interviews and business processesWorks closely with senior business and IT management to prioritize requested projectsResponsible for scheduling the implementations along with resources for the projectsAgile methodology is used in this environmentUsed SQL skills to extract, analyze, and troubleshoot dataAttended and occasionally facilitated daily stand up meetingsHealthNet 09/2016 11/2016Business AnalystResponsible for gathering requirements and implementation of the new eHealthNet customer service systemusing Agile methodologyUsed SQL to extract data for analysisFacilitate weekly meetings with customer service teams to get feedback on the new use of the systemResponsible for tracking system/production issues and suggesting resolutions for the fixTraining coordinator for the new systemCreated training and user guides for the systemJP Morgan Chase, Tampa, FL 05/2016 09/2016Business Analyst - Auto FinanceResponsible for setting up new fulfillment letters in the Chase systemGather requirements and document the process for conversion of the fulfillment letters from the Quest systemto the Chase fulfillment systemResponsible for building the mappings of the letters to meet client requirementsWork closely with the development team to ensure the system requirements have been met accuratelyFacilitate weekly meetings with Clients and executives for status update meetingsResponsible for accuracy and validation of the fulfillment letters to ensure letters are in compliance withstate regulationsNetDirector, Tampa, FL 05/2015 02/2016Healthcare Business AnalystResponsible for setting up Radiology facilities in the NetDirector systemHL7 integration and conversion projectsExtracted data using SQL for troubleshooting and analysisGather requirements and document the process for conversion of XML to HL7Responsible for building the HL7 mappings to meet client requirementsWork closely with the development team to ensure the system requirements have been met accuratelyFacilitate weekly meetings with Clients and executives for status update meetingsAgile and Waterfall methodology implementationsVACO/Contract, Tampa, FL 11/2014 02/2015Business AnalystResponsible for creating the configuration guides for the new modules in the new MedHOK application. The modules included the following:oUM (Utilization Management)oCM(Case Management)oCTM (Customer Tracking Module)oPharmacyoHEDIS ReportingCareCentrix (Contract), Tampa, FL 06/2014 9/2014Business Analyst/PMElicit and document customer requirements and business processes using document analysis, requirementsworkshops, client interviews and business processesResponsible for facilitating/streamlining the daily meeting process for the Revenue Cycle ManagementDepartment to ensure more productive resolutions to billing issuesGather and document requirements for the Revenue DepartmentResponsible for documenting manual processes so eventually the processes can be automatedWorked on the data analytics team to create ad hoc reports for the Revenue team then transferred the reports toTableauHealth Integrated (Contract), Tampa, FL 12/2013 05/2014Business AnalystElicit and document customer requirements and business processes using document analysis, requirementsworkshops, client interviews and business processesCollaborating with resources to ensure all system design requirements adequately reflect the defined businessprocesses and fully support all components of the functional business requirementsResponsible for managing project risks and issuesCoordinate and manage project tasks with internal IT resources and external vendorsAnalyzes trends to recommend process and/or operational improvementsEvaluates financial impact of implemented initiativesAgile and Waterfall implementationsCitiGroup (Contract), Tampa, FL 02/2013 06/2013Sr/Lead Project ManagerResponsible for managing the automation process for all existing CitiGroup applicationsDevelop business requirements and detailed project plansDefine and control project scope, schedule, budget and quality and manage communication at all levelsHeavy interaction with all areas within Capital Markets: Business, Operations, PCU, Market Risk, CRMS tounderstand and record requirements and execute project plans.Liaise with the global and regional technology teams for identification of functionality gaps, and providing supportfor functional specifications and testing.Present status reports to Senior Business or Technology Management on different committeesResponsible for updating the weekly DMR report for the weekly calls to report on the status of all projectsActs as SME for IDM Automation on Global initiatives and serves as consultant to the business on processconcerns/ new product development initiativesHealthPlan Services, Tampa, FL 04/2008 08/2012Senior Business AnalystWriting descriptions of business needs and business program functions, including creating process and data flowdiagrams and also performing gap analysisElicit and document customer requirements and business processes using document analysis, requirementsworkshops, client interviews and business processesSupporting the creation and/or create test plans/scenariosEstablishing and maintaining positive client business relationships across the organization, including guidingothers in understanding client businesses, processes and prioritiesPart of the HPS Carrier On-boarding teamFacilitation of cross-functional team meetings to develop and implement business solutions and optimizeoperations for existing clientsUsing appropriate analytical techniques to conduct research, perform studies and survey to obtain data from avariety of client, industry, and internal sources to identify and document requirements for system design,implementation and trainingAnalyzing problems to recommend a solution, such as alternate methods and procedures, changes in processingmethods and practices or redesign of products or services, and advises client of such findingsCollaborating with resources to ensure all system design requirements adequately reflect the defined businessprocesses and fully support all components of the functional business requirementsComfort working independently and remotely, as well as being decisive in determining appropriate analysis withinvarious client environmentsWrote queries in SQL in order to research issues for production support to include in my requirementsWrote queries in SQL to better understand the system and learn the backend tables to ensure the suggestedsolution was the best for the organizationAssist business test analyst with the Agile testing processNew hire team member which was responsible for helping the new business analysts get acclimatedExperience using iRise, Hotgloo and Mockingbird wireframe software to update websites.Lead BA for the implementation of the new claims system for a client (Freelancers Union) at HPS. The system thatwas Beacon Spyglass softwareWrite and test user stories with clients that meet the client requirementsWellCare Health Plans, Inc., Tampa, FL 05/2005 03/2008Sr/Lead Business Systems AnalystReview programming requests and work with business users and technical staff to identify, gather, analyze and document business system requirementsArticulate and present business analysis results clearly an d concisely to programming staffDevelop requirements traceability matrix to be used in software development and QA testingWork with business users to document current workflow processes and collaborate with users in identifying business needsParticipate in testing, acceptance testing and implementation of information systems, modules and subsystemsProvide technical and user support for application software and implementationsParticipate in systems development efforts and prepare/update project plans as necessarySoftheon workflow management supportWrote queries in SQL in order to research issues in production support to fix billing issuesUtilized SQL skills for reporting purposes such as number of billing issues on a specific dayResponsible for the EDI business and technical requirements for Medicaid of GeorgiaBA OOM estimations for specific projects on a weekly basisEDUCATIONBachelor of Science (Computer Information Systems) Florida A & M University, Tallahassee, FLCertified Scrum Master Alliance 2019Scrum Alliance |
