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Candidate's Name
SUMMARYSolid computer skills and proven ability to plan and organize tasks and responsibilities efficiently. Recognized for accuracy, attention to detail and strong work ethic. Proven strong interpersonal and communication skills also.EMAIL AVAILABLEPHONE NUMBER AVAILABLEEXPERIENCESeptember 2021- August 2023Loan Processor Enova Financial- RemoteProcessed clients documents, made outbound calls to request documents, provided excellent customer service to clients, and approved and declined customers loan requests.January 2007- April 2021Senior Tax Preparer Liberty Tax ServiceAssisted with processing payments, worked in call center doing verification checks for self employed tax returns, created and maintained customer databases, prepared business and individuals Federal and State tax returns, and volunteered in many seminars to gain business for Liberty Tax Service.September 2002- July 2012Front Office Assistant Kids Count Too DaycareConducted full front office reception duties, answered, screened, and routed all incoming calls, schedule appointments and meetings, performed administrative duties including faxing, filing, and managing incoming and outgoing mail, maintained office supply inventory and managed office equipment maintenance.EDUCATIONSeptember 1997- June 2001Information Word ProcessingDunbar Vocational Career AcademySKILLSStrong verbal and written communication skillsKnowledge of consumer, debit, and corporate/government card productsStrong problem-solving and negotiation skills as well as the ability to handle difficult customer callsProficient computer skills, especially Microsoft Office applicationsAbility to be flexible, adaptable, and dependable in a constantly changing fast-paced environmentAbility to listen to and engage potential customers by phone, e-mail, chat, or video, to quickly understand their requirements