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Resume for Linda D HealyStreet Address  N Main StElizabethtown, KY Street Address
Contact number: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEducation:Durrett High SchoolLouisville, KY 40213Graduated 1971 with a high school diploma.Work History:Humana2005 - 2010I answered phonesCreated tickets for issues I could not workEntered information on company's database.This required accuracy and speed.Assisted with getting Medicare coverage for peopleAssisted people with getting their medicationsThe company let 400 people go, and I was one of them.Jack Henry - iPay Solutions2323 Ring RdElizabethtown, KY, 427012012 - 2017I worked in the Customer Service area for an online banking organization.The information I obtained was entered into the company's database,This was a high volume call position. Maintaining accuracy and security were very important.Learned new computer programs as requiredAssisted customers and financial institution representatives by phone and internet chat.Helped with website navigation and creating tickets for problems handled by other departments.Provided support for customers from over 5000 banks and credit unions.Was tasked with creating and obtaining self-development targets.Performed technical troubleshooting with Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.Coordinated with multiple different departments based on customer needs.Did some work from home as needed.My supervisor was Martin ElstoneI left due to medical disability when I got leukemia in October 2017.Skills:Good communication skillsGood data entry skillsSpeed and accuracy entering data inLearned different computer programs used in the online banking business.Used Word, some experience creating and using spreadsheetsEmpathy with customersI was very good at dealing with customers over the phone, calming the angry ones down, encouraging those who are upset about problems with their online banking product.