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Click here or scroll down to respond to this candidateCandidate's Name
Mesa, AZ PHONE NUMBER AVAILABLE EMAIL AVAILABLESelf-motivated and reliable Clinic Office Lead with 9+ years of Customer Service expertise. Hardworking and detail- oriented with a robust history of directing clinic operations by proactively identifying staffing needs and effectively organizing resources to deliver quality patient care. Committed to producing positive results by collaborating with cross-functional teams in fast-paced clinical environments. Education & CertificationsBachelor of Science in Health Science Administration, University of Central Arkansas, December 2019 Professional ExperienceArkos Health Gilbert, AZProvider Relations Coordinator, Lead (PRC LEAD) March 2023 Present Leading a team of 5 individuals while collaborating with 20 team members to report data back to the Provider Relations Director Assists in the development, coordination and implementation of provider related activities Demonstrate the ability to collaboratively, efficiently, and effectively as a high performing PRC with internal departments Support any department in the investigation and resolution of administrative concerns Create processes and systems in order to maintain, monitor, track, and report data accurately for 300+ provider officesOrthoArkansas Little Rock, ARUrgent Care Patient Services Representative June 2020 March 2023 Build cooperative relationships with staff and physicians using active listening skills and a friendly, professional demeanor to foster effective communication and collaboration Exceed expectations by promptly greeting patients and families to ensure an efficient check-in and check-out process through Athena/Health Note Exercised keen attention to detail by evaluating patient demographics, verifying referrals, collecting copays, and building insurance packages to improve financial performance Maintained a smooth workflow by processing credit card payments and balancing TOS money each day with high levels of accuracy Managed records of employee absence and ensuring paid time off request are accommodate for 15 coworkers Improve policy and procedure by creating detailed training manuals to increase staff knowledge of urgent care, referrals, and physical therapy Coordinated onboarding activities by training and mentoring new team members across 5 locations to build highly productive teams Streamlined operations by scheduling patients in a timely manner for urgent care and MRI/CT appointments Addressed unpredictable circumstances by quickly resolving patient conflicts to improve satisfaction by 100% Prioritized patient care by applying knowledge of MIPS and MACRA to effectively reduce financial penalties Team-CPR Little Rock, ARRecord Services Representative & Credentialing Coordinator June 2017 - March 2020 Managed medical records project by collaborating with a 5-member team to effectively support clients Ensured regulatory compliance by maintaining accurate medical records for audits to align with HIPAA regulations Executed diverse billing tasks while monitoring accounts receivable for 15 clinics using Kareo Upheld high standards by supervising and coordinating the credentialing process to meet strict deadlines Core CompetenciesOffice Management, Time Management, Interpersonal Communication, Problem-Solving, Leadership, Multitasking, Scheduling, Bookkeeping, Strategic Planning, Decision-making, Organization, Reporting, Accounting, HIPAA Certification Technical SkillsMicrosoft Office Suite, Kareo, Cactus, Athena/Health Note ReferencesDr. Phillip Allan SmithOrthopedic Physician/Board of Directors at OrthoArkansasPHONE NUMBER AVAILABLEEMAIL AVAILABLEShirley WalkerPresident/CEO, Team-CPRPHONE NUMBER AVAILABLEEMAIL AVAILABLEDr. Jonathan WyattOrthopedic PhysicianPHONE NUMBER AVAILABLEEMAIL AVAILABLEAmy HamiltonOperations Manager/OrthoArkansasPHONE NUMBER AVAILABLE ext 6955EMAIL AVAILABLEJordawn TobiasBank Teller/Malvern National BankPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
