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Human Resource ProfessionalPHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummarySelf-motivated and goal-oriented professional with extensive knowledge of human resources management principles, employee relations, labor laws, and employment laws. Proven ability to improve employee performance and promote a positive workplace environment. Adept at researching and implementing solutions to complex HR issues and providing strategic HR management support to leadership.Education:Certification in Human Resource ManagementGuilford Technical Community College, Jamestown, NC May 2024Bachelor of Science in Human RelationsMinor in Business AdministrationHigh Point University, High Point, NC May 2010Key SkillsHR Policy Development and ImplementationRecruitment and OnboardingEmployee Relations and RetentionCompliance and Labor Law KnowledgeTraining and DevelopmentMultitasking and Time ManagementEffective Communication with All Management LevelsConfidentiality and Data ManagementProfessional ExperienceCustomer Service RepresentativeHigh Point ABC, High Point, NC May 2022  PresentEducate customers on product selections to enhance their experience.Manage and balance cash drawers, ensuring accuracy and security.Complete end-of-day sales reports and secure cash per safety protocols.Provide tailored customer service and meet diverse needs.Oversee product availability and conduct inventory audits.Process inventory for merchandise and maintain balanced audit sheets.Service CoordinatorHigh Point Country Club, High Point, NC June 1998  March 2020Designed and implemented employee incentive programs to boost satisfaction and productivity.Developed and led training sessions for employees, enhancing their efficiency.Engaged with customers, providing product suggestions and monitoring service quality.Generated daily accounting reports, managing sales, receipts, and balances.Communicated organizational goals effectively to employees and customers.Maintained detailed personnel, accounting, and inventory records.Achievements and Volunteer WorkMember of Student Human Relations National Honor Society, Alpha Delta Omega (Alpha Psi Chapter)Recipient of Volunteer of the Year at Macedonia Resource Community Center