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Click here or scroll down to respond to this candidateJames Candidate's Name
St. Petersburg, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLELINKEDIN LINK AVAILABLE http://www.linkedin.com/in/firstlastnameIT ManagerDelivering SolutionsManager within the Information Technology industry with a proven track record of success in strategic and tactical planning, team building, resource management, and directing complex projects spanning a variety of hardware and software platforms.Hospitality IndustryRetailCustomer Resource Management (CRM)Ecommerce (B2B, B2C)Product DevelopmentQuality AssuranceRisk and Issues ManagementProfessional ExperienceUNIVERSAL ORLANDO, Orlando, FL 2012 to 2020Program Manager IT Solutions DeliveryPlanned, executed and delivered software according to project timelines and budget for Universals Digital Experience Program using SAFe and Waterfall SDLC methodologies. Collaborating with the PMO, Release Train engineers, Product Management and the Continuous Integration and Delivery teams.Assisted in the development of strategic direction to deliver world-class experiences focusing on technology to enable incremental sales for Universal Parks and Resorts (B2B/B2C, Guest Contact Center and Volcano Bay)Directed the efforts of Team Members, third-party vendors and contractors to successfully deliver software according to plan, while defining project objectives and ensuring quality control throughout the software delivery life cycleAligned business and technology objectives to software delivery while collaborating with business and technology leaders/stakeholders across the organization (Operations, Finance, Legal, Sourcing, Security, IT) using Scrum/daily stand-ups, status reporting, and weekly status meetingsDeveloped the resource and financial plans to ensure successful delivery using Jira and MS-Project toolsDISNEY, Orlando, FL 2010 to 2012Program Manager (Consultant)Managed the Disney Passport Program (Siebel Replacement for Disney World and Disneyland)oManaged 5 Project Threads with over 75 resources as well as two third party vendorsoManaged Full Life Cycle Development (Project Management, Initiation and High Level Requirements, Solution Definition, Detailed Design, Build, Test, and Install, Transition CutoveroManaged Program and Project development, enhancements and planned efficiencies impacting 3,000 agentsoPartnered with Executives, Stakeholders, Business Partners, and Quality Assurance to successfully deliver the new Call Center applicationManaged the Personal Experience Portal (NGEs PEP) projectoManaged the Agile Development Methodology to successfully deliver the Business solutionoManaged five studios (8-10 resources per studio) to successfully deliver the Business solutionoManaged UI development, Web Services, Integration to deliver the digital experience for Disney GuestsoPartnered with Creative, Product Managers, Tech Managers, and Quality Assurance to deliver the final solutionMARRIOTT VACATION CLUB INTERNATIONAL, Orlando, FL 2010 to 2010Sr. Project Manager (Consultant)Supported multiple software development projects for MVCI Points Program through Agile developmentWorked with Business to validate/track MVC Points Program requirements, goals, and objectives for a successful solutions deliveryDeveloped Project Schedules for Web Self-Service Release II supporting the development of Web Services and User Interface changes for Owners and the Salt Lake City Contact CenterSupported Reservations delivery effortWorked with PMO on improving SDLC processesPrevious Employers:Walgreens 10 YRSAmerican Airlines 5 YRSHyatt Hotels 2 YRSEducationBachelor of Arts (BA), Business, Philosophy, University of Florida, Gainesville, FLCertificationsScaled Agile (SAFe) Certification, Universal OrlandoProject Management Professional (PMP), Certification through GESix Sigma Green Belt, Certification through GE |
