Candidate Information Name Available: Register for Free Title Ramp Supervisor Customer Care Target Location US-IL-Chicago Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
RAMP SUPERVISORTel:PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESUMMARYDynamic ramp supervisor seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of airline operations and willingness to work a flexible schedule.Effective problem solver who remains proactive and decisive while under pressure.KEY SKILLSLEADERSHIP AND MANAGEMENT SKILLSFLIGHT SCHEDULE MANAGEMENTPOWER-STOW CERTIFICATIONDE-ICE QUALIFIEDMICROSOFT OFFICE SUITESMICROSOFT OFFICE TEAMSFLIGHT FORCASTINGCUSTOMER CARE LEADGROUND SECURITY COORDINATOREXPERIENCE2023-PresentSouthwest Airlines, Ramp Supervisor; Chicago, ILSupervised the loading and unloading of passengers bags and cargoSupervised, coach and lead union employeesEnsured the integrity of Ramp security by enforcing SIDA (Secured Identification Display Area) protocolsPrepared Workforce by for-casting flights, flight loads and weather for On-Time departuresDeveloped schedules for specific dutiesProvided Safety briefings daily at the start of every shiftSupervised the unloading and loading of international flightsInform ramp agents of upcoming and current company procedures and safety protocols.Fostered positive workforce cultureInspected GSE Ground Support Equipment, Tag out if necessaryManaged staff and resources during IROPS- Irregular Operations i.e (Weather, Maintenance, Emergency, Scheduling events)Performed Safety and Commodity auditsProvided coaching, counseling to ramp agentsMaintain Customs and Border Protection seal (CBP) for access to international arrivals and departuresTrained in Brake/Ride procedures for towing Aircraft from gate to gate along with De-icing2022-2023Southwest Airlines, Ramp Agent; Nashville, TNMarshaling in-bound aircraft (Boeing 737-700, 800 and 800 Max series)Connect GSE equipment to aircraftPosition belt-loaders (Power-stow, Standard)Download and upload passenger baggage, freight, human remainsPre-push checklist prior to departuresDe-Ice certified (bucket truck- sprayer)T-Point baggage sorting station2017-2022Deputy Sheriff, Rutherford County Sheriffs Office, Murfreesboro, TNProcess court docketsTransport court ordersTransfer inmates to court, medical appointments and other out of county facilitiesTraffic control and patrol assigned zones throughout the countyEnsure order of the courtroom sessionGuard courthouse2015-2016IT Support, PRA Group, Folsom, CAManaged Asset Recovery databasesProvide support for remote laptopInstallation of software2009-2014Verizon Wireless, Coordinator, Rancho Cordova, CAResolved various billing, technical, and service issuesCustomer Relation team representative addressed escalated customer concernsIncreased sales, upgrades and promotional options to customers