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Click here or scroll down to respond to this candidateCandidate's Name
Location: Atlanta, GA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESkillsnumber of Years expLast usedLast used atTechnical Support82022MindlanceOffice 36582022LinkedIn Learning/MindlanceWindows102022MindlanceMobile Platform62023TalentburstIOS Configuration62023TalentburstIOS Device Management62023TalentburstMDM62023TalentburstSoftware Skills: Service Now, Cisco AnyConnect VPN, Global Protect MFA, RSA SecurID authentication/Admin, RFID admin/onboarding, Outlook configuration/troubleshooting, shared mailboxes, SharePoint, Office 365, IOS 16.4.1, iCloud, Air watch, and Apple Business Manager.Education:Georgia State University: BS degree in Economics 3.8 gpaGwinnett Tech: Microsoft Office Application Professional Certification 3.2 gpaLinkedIn Certifications: Power BI essentials, Service Desk Management, Microsoft Outlook, Microsoft Intune Device Management, Group Policy, Networking Foundations and Microsoft AzureProfessional Experience:Talent burstClient: HCA hospitals Feb 2023-Oct 2023IOS Deployment TechnicianConfigure iPhone 14 for end user including HCA hospital applications such as EPIC Rover, MH Cure, etc...Answer user inquiries regarding phone settings, email settings, and network settings.Setup and configuration of MDM software for admin purposesExperience with network and security protocols such as VPN, SSL, and firewallsResolve issues relating to software license management, user training, and technical documentationResolve IP address leasing issues, changing Ip address lease termsInventory legacy devicesConfigure Microsoft Exchange mailboxes for IOS deviceIOS Deployment TechnicianMindlanceClient: First Key Homes May 2022-Jan 2023Software Support Specialist Oversee the daily performance of assigned vendors Answer user inquiries regarding computer software operation to resolve problems Monitor vendor ques to ensure all SLAs are being met Train new users on the Facilgo application including any bugs or fixes Maintain records of daily data communication, problems and remedial actions taken Read technical manuals, confer and train users, investigate and resolve problems, provide technical assistance Refer major software problems to product ownerDiversified Tech/TDC Systems Integration December 2019- Nov 2021Client: Fulton County ElectionsVoting Systems TechnicianConfiguration and monitoring of voting equipment in the precinctProviding technical support for the optical scanner, ballot marking device, and printer if neededContacting other techs for assigned region before Election Day to confirm assignmentsConducting site visits on Election Day, completing checklists, and responding to status inquiries from IOS deviceProviding technical support to other techs throughout Election DayProvide face to face support of clients voting machines to resolve technical problemsMake hardware recommendations for customers whose machines cannot support the softwareProvide installation, setup, maintenance, and troubleshooting support for multiple precinctsRose International Aug 2018 March 2019Client: Kaiser PermanenteHelp Desk AnalystInstalling, configuring, and training clients on Office 365 applicationsResolving Active Directory issues including password resets, name changes and access elevationTroubleshooting issue with Epic software including toolbars, printing issues, and access issuesEducating clients on various features of Outlook Enterprise including data file compression, authentication, shared mailboxes and distribution groupsCoaching clients on Microsoft Teams configuration and settings including skype audioConfiguration of iPhone 6,7,8, and XR phones including apple accounts, email setup, and Mobile IronConfiguration and repair of Cisco AnyConnect VPN and multifactor authenticationDexis Software Nov 2017 - Mar 2018Technical Support SpecialistInitiate, handle, and resolve phone calls, emails, voicemail, chat, web forms from customers regarding IT and digital imaging support issuesWalk customers through the process first time installation of softwareAssume remote control over customers computers to resolve problemsMake hardware recommendations for customers whose machines cannot support the softwareProvide installation, setup, maintenance, and troubleshooting support for multiple digital imaging products and servicesDocument all service requests into Microsoft CRM based softwareHexaware Software Nov 2016 - Apr 2017Software Consultant\Team LeadUsed remote connection tools (TeamViewer, LogMeIn, Skype, and Teams)Worked within the in the area of corporate tax compliance software, within a global network of professional services firms, including consolidated filers with multinational and multistate operationsResponsible for hardware and software installation and configurationHandled printer set up and configurationUtilized the following tax software engines: OneSource, K1, Partner Forms or other similar platformsWipro LLC Sept 2014 - June 2016Technical Support \SME\TrainerDocumented customer service issues to support technical fixesDiagnosed and resolved unique, nonrecurring problems associated with Microsoft and Apple application software and operating systems; determined the source of problems and classify their level, priority and natureProvide professional communication, both written and verbalTrain new employees on service desk procedures |
