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Click here or scroll down to respond to this candidateCandidate's Name
BILINGUAL COLLECTION MANAGERWaco, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA customer service postion where my previous work experience and skills can be a asset to your company. CustomerService Manager experienced with all facets of the hiring, training, coaching and development processes of Call CenterRepresentatives. Dedicated Customer Service Representative who provides exceptional customer service through activelistening and problem solving.Work ExperienceWork order Review Specialist/ Escalation TeamInsight Global - Waco, TXJanuary 2022 to PresentI do Walmart work orders for repairs for the stores world wide. Do over 80 work orders and emails a day. Work with stores and vendors. To get the emergency fixed for the stores. We are the go to .when store can't get help.SupervisorAxion Health care llc - Philadelphia, PAJuly 2021 to October 2021Supervised a team of 15. Did zoom meetings.Did quality calls. to verify hippa and other regulations And help other supervisor with projects.Customer Service RepresentativeQuestPro - Waco, TXJuly 2020 to May 2021Work taking unemployment claims. Answer questions on the claims.upload documents need. And answer questions on their claims. Also give tax information. And when they would receive their check. Customer Service RepresentativeAtmos Energy - Waco, TXAugust 2015 to July 2020 Take inbound calls from customer to set up new accounts. Take emergency gas calls Take payments Help new employees that come on the floor Take around 600 calls a day Work in special projects to help improve our customers and company Help customer support for our customers Work on dual computer screensBILINGUAL COLLECTION MANAGERGET IT NOW - Kenosha, WIMarch 2013 to June 2014I made daily cals to our customers for payments, Also help out on the sales floor take cas payments from our customersI also filled paper, ran credit check, went to customers homes to insure payment. Also did bank deposit. l Addressed and resolved customer product complaints empathetically and professionally. l Defused volatile customer situations calmly and courteously. l Accurately documented, researched and resolved customer service issues. l Mastery of customer service management systems and databases. BILINGUAL COLLECTIONSSupervisorWells Fargo Mortgage - Milwaukee, WIJune 2009 to March 2013l Effectively managed a high-volume of inbound and outbound customer calls. l Answered a constant flow of customer calls with up to [number] calls in queue per minute. l Addressed and resolved customer product complaints empathetically and professionally. l Gathered and verified all required customer information for tracking purposes. l Accurately documented, researched and resolved customer service issues. l Mastery of customer service management systems and databases. l Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.l Provided incentive to increase productivity by offering employees awards for best customer service. l Met or exceeded service and quality standards every review period. Also I traveled to our outreach events to help ur customers in need with our modification programs. I interacted face to face with our customers.Office ManagerH&R Block - Waukegan, ILJanuary 2003 to May 2009File taxes return to irs. Printed out refund checks. Also passed test to be a certified tax person Data ProcessorHeads & Threads - Carol Stream, ILNovember 1998 to May 2008Printed out orders to ship to our customers, accountable for doing invoices. Took care of our walk in customer's with there orders.Assisted customers with their shipments, answered there questions and provide them tracking information.Helped call in trucks to ick up our products to ship out to our customers. Responsible for doing daily reports for oursales and keep them updated with our customers orders. l Addressed and resolved customer product complaints empathetically and professionally. l Gathered and verified all required customer information for tracking purposes. l Defused volatile customer situations calmly and courteously. l Prepared reports and communication for senior management and clients. Customer serviceGolden Walnut - Zion, ILJune 1996 to November 1998Took sales calls from our customers.Did Specialty shows for our products. Printed orders out for our warehouse to ship to our customers. Also interacted with customers on a one and one basics at our candy shows.Also filled paper away.EducationHigh School DiplomaUniversity High School - Waco, TX1987Skills MULTI-LINE (8 years) MULTI-LINE PHONE (10+ years) TELEPHONE (10+ years) CALL CENTER METRICS (10+ years) BILINGUAL (10+ years) Microsoft Office (3 years) Training (10+ years) Receptionist (4 years) Call Center (10+ years) CSR (10+ years) Customer Care (8 years) Customer Service (10+ years) Customer Support (5 years) Databases English (10+ years) Spanish (10+ years) Employee Orientation English Multilingual Human Resources Office Management Management Microsoft Outlook Tax Experience Visual Basic Filing Payroll Inside Sales Translation CopywritingLanguages English and Spanish - ExpertCertifications and LicensesDriver's licenseMarch 1987 to July 2020AssessmentsInside sales ProficientMay 2021Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientSales skills ProficientApril 2021Influencing and negotiating with customersFull results: ProficientWork style: Professionalism ProficientMay 2021Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: ProficientBasic bookkeeping ProficientMay 2021Calculating and determining the accuracy of financial data Full results: ProficientCustomer focus & orientation ProficientApril 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientApril 2021Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkillsl Talented client relations manager l Customer interface expertise l Skilled in call center operations l Committed to maintaining data integrity l Customer interface expertise l Strong problem solving aptitude l Multi-line phone operation proficiency l Completed telephone training seminar l Call center metrics decoding aptitude l Extensive history with predictive dialers Also fluent in bilingual ( Spanish/ English) |
