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Candidate's Name
SUMMARYSolution-Oriented Professional with 5 years of experience working in productand customer success. Adept in giving demonstrations and aiding brand awareness. Outstanding presentation and communication skills. EXPERIENCEProject Coordinator, 02/2023 - PresentARBA Retail SystemsLead projects from ideation through launch and continuing through ongoing maintenance and support.Develop, manage, and execute project plans, defining scope, schedule, risk, deliverables, resources, and budget.Develop and nurture relationships with team and coordinate closely to ensure successful delivery of product.Collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high-quality projects.Working extensively in a cross-functional environment and ensuring alignment with all teams.Acceptance Testing and coordinate with client regarding software technical issues.Associate Product Manager, 02/2018 - 11/2021TeamLease Regtech Private LimitedExpanded knowledge of SaaS Products and worked in Audit Tool.Demonstrated experience and proficiency with enterprise SaaS product management for prospective clients.Worked with engineering and design teams to deliver new features.Write user requirements, both technical and non-technicalWorked with sales, customer support to understand customer needs and prioritize requests.Tested new tools and features and gathered test feedback from other teams.Delivered products and features that drive business and client value.Experience in creating strategic product roadmaps, working with cross- functional teams, influencing multiple stakeholders without direct authority.Worked directly with customers to understand their needs and challenges and match those to the product development roadmap.Experience in managing the POC (Proof of Concept) at customer level for Product.Liaise with internal departments and stakeholders to develop process improvements.EDUCATION AND TRAININGProfessional Certificate in Product Management, 05/2022- 10/2022 Northwestern University-Kellogg School of Management Grades Score: 98.91%Product Planning and Road mappingScrum/Agile Methodology LearningProduct Discovery and Define Requirement (User Stories, MVP)Customer Insights for ProductInnovationCapstone Project CompletionCA IPCC and Articleship, Commerce,10/2016Institute of Chartered Accountantsof India - IndiaBachelors (Hons.), Commerce,05/2015Delhi University - Delhi, IndiaCONTACTAddress: Naperville, IL, USA 60540Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELINKED PROFILEhttps://LINKEDIN LINK AVAILABLEarora-72420889/SKILLSTeam ManagementProject ManagementActive ListeningProduct DemonstrationsCustomer Training & SupportVerbal and Written CommunicationScrum/Agile MethodologyInterpersonal SkillsMicrosoft OfficeTracking and DocumentationMultitasking and PrioritizationIssue and Resolution TrackingLICENSES ANDCERTIFICATIONSProfessional Certificate in ProductManagementACCOMPLISHMENTSRecognized as Star Performer foroutstanding performance and teamcontributions.